Home >  Hilfe > Reservations

Hilfe

Reservations

How can I reserve?

RIU Hotels & Resorts offers you the best tools for reserve your vacations:

  • Directly through the official website www.riu.com
  • Contacting us by phone. You will find the number in our homepage
  • Using your mobile phone.

Is there any difference between the web and the phone rates?

RIU Hotels & Resorts offers its clients the easiest way to reserve, that's why you will find the same rates and availability using one method or the other. If you already have a reservation made and you find a lower price, you can modify your reservation by contacting us. We will be able to change it if the hotel has availability for the same room and dates you booked. If you need any further information, please contact our Call Center.

Rates can't be modified when the reservations has been made through travel agencies, because they have their own contracts. RIU Hotels & Resorts guarantee you the best online rates.


Rates are per person or per room?

Rates and offers published in www.riu.com are based for reservations in double rooms for 2 adults. The prices are always based per person/night but in some hotels the prices are per room/night. When you book for only one person the system applies the basic price and in some cases it can be higher than the double room rate. If you need any further information, please contact our Call Center.

How can I pay my reservation?

RIU offers easy payment methods, in the last step you’ll find the method of payments available for each destination:

  • Pay at the front desk: Most of our hotels allow you to pay your reservation in cash or with a credit card on the arrival day. We will request a credit card number to guarantee your booking.

  • Online payment: We also accept different type of credit and debit cards. The payment will be made in the date specified on the last step of your reservation. You will also find the terms and conditions on the confirmation document that you will receive by email or you can contact our Call Center.

*Important: If you have chosen to pay via web by card, payment will be made in the currency indicated on the website. If you have chosen to pay directly at reception on arrival, the charge will be held in the local currency of the destination with the change rate of the day. To avoid currency fluctuations, we recommend that you pre-pay your reservation through www.riu.com.

It is also possible to pay with a card of another person, but it is very important that the owner knows that in case of a no-show or if you do not cancel / modify within the deadlines, the charges will be made on the card provided. To authorize this payment you must complete the form on the last step, cardholder must sign and you will have to take the document to the hotel the day of arrival. 

Can I add another person into my reservation?

If you already have a room and you want to add another person, you must contact our Call Center in order to modify your reservation and to re-calculate the total amount. The Call Center will be able to modify it if you reserved through our website or directly by phone. 

If your reservation was made through a travel agency you must contact the agency and request them the changes you need. 

Once done, you can ask the hotel to assign the rooms close to each one depending on availability. 

If the extra person arrives at reception without a reservation, he will have to request a room in the hotel with the price of the day. For more information please contact the Call Center.

Can't find a hotel?

You may not find the hotel you are looking, because the resort may be under renovation or closed temporarily and is not possible to book rooms. In that case, to allow our clients book their holidays we offer our hotels through travel agencies and tour operators. If you need any further information, please contact our Call Center.

Can I extend my stay?

If you are already in the hotel and you want to extend your stay, you can request it to the receptionists, do a new reservation online or contact the Call Center. We inform you that hotel prices can be different from the web and are subject to availability.

Are you looking for an offer?

You will find on the web, several offers that change weekly. These deals are subject to availability and have a deadline to reserve. It's possible that when you check the prices of a hotel, the promotion is no longer available and the web will offer you an alternative date or hotel. We recommend that you contact the Call Center if you think that there might be an error or to reserve your stay through the website to ensure the best price for your next vacation. 


How many persons can a room accommodate?

Some hotels are not allowed, for security reasons, hosting more than three people in each room. To guarantee you the comfort you deserve, RIU Hotels & Resorts offers you the ClubHotels, hotels with the best services and facilities for children, with spacious rooms, daily activities, shows and sports to guarantee you and your children enjoy your stay.

What is RIU Class?

RIU Hotels offers its regular guests a loyalty card called RIU Class with which you can accumulate points for every booking you make through your account. Register to enjoy its many benefits and discounts.


I have lost my RIU account password.

To recover your password you can go to our website www.riu.com, go to the Login link where you can request a new password.
  • Visit www.riu.com and find the Log In area, located on the right side of the page. Click Login and then on the "I forgot my password" link
  • Enter your username and email and click "Send". Riu Hotels will send you an email with your password.
  • Check your email and then return to www.riu.com and access your account.

It is safe to introduce my bank card data into www.riu.com?

For Riu Hotels it is very important to protect the customer's information, therefore, the security of our website www.riu.com guarantee the confidentiality of the information you enter at all times. You can check the Terms and Conditions  at the bottom of our website or on the last step of the booking.

Which documentation must I show at my arrival?

Once you confirm your reservation online, there is no need to call the hotel to inform of your arrival, reception will automatically receive a copy of your reservation with all the details. The day of your trip, do not forget your airline tickets, identification cards (passport if necessary), confirmation of transfers (if requested) and hotel confirmation received by email. In case you haven’t received this document, please contact the Call Center.

What should I do if the hotel does not find my reservation?

Once you make your reservation through our website or by phone, you will receive by email a confirmation document with all details. The hotel will receive a copy of the room you choose and the dates you've selected, along with the confirmation number that starts with the letters "RNT". At the hotel, you must present the confirmation and the reservation number so the hotel can quickly find your reservation. It is possible that in some cases the reservation has been successful but has not reached into the system automatically and the hotel can not see the details. If this occurs, the reception can contact the Call Center to request the information. If you have reserved your room with a travel agency, it is important to present the confirmation document of the agency as well as number of your reservation. If the hotel does not find the details, contact the agency and re-confirm that they have sent the necessary information.