Help menu
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Reservations
- How can I make a reservation?
- What methods of payment can I use?
- What happens if I don't turn up at the hotel?
- Why do I get a higher rate when I price a single person in the room?
- Do I need to bring my confirmation voucher to check-in?
- Do you offer honeymoon packages?
- Does the credit card have to be from the person who travels?
- Prices have dropped since I made my reservation. Can you adjust the prices?
- Do you have a minimum stay requirement?
- Do you match other travel agents’prices?
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Cancelations
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Modifications
- Up until when can I modify my reservation?
- How many changes can I make in my reservation?
- Can I add a guest once we get to the hotel? If yes, what's the price?
- I made my reservation for one hotel. Can I switch hotels once there?
- How do I add an additonal person to a reservation made through a travel agent?
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Groups
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About Hotels
- How do I get information on the spa/watersports/excursion services?
- Can I make reservations for dinner?
- Do the rooms come with two double beds or kings?
- What is your high season and your low season?
- At what time is check-in and check-out?
- What happens if I don't make it to the hotel?
- Do you offer babysitting services at your resorts?
- Does "double room" mean two double beds?
- I have food ingredient allergies, can you accommodate my needs?
- Do you have conecting rooms available?
- What's the difference between ocean view and ocean front?
- Once I arrive at the hotel can I extend my stay if I like it?
- Can I shorten my stay once there if I can't stay for all the period booked?
- How can I order a Brochure?
- Is the water safe to drink in your resorts?
- I have a voucher/won a free RIU hotel night. How do I book it?
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Weddings
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Transfers
Travel Agents
How can I get travel agent rates?
If you are a travel agent please visit our section “Riu Partner Club” or “RPC” on the website.
Do all travel agencies have the same rates?
No. The rates given are calculated on different basis for the travel agents depending on the given contracted rates, therefore the prices shown by travel agents apply only with that specific travel agency and with the policies and conditions required by them.
Can I a room to my travel agent to book a package with them?
No, its’ not possible. If your travel agent doesn’t have rooms available you can book your flight separately and make the reservation throug www.riu.com or our call centre. The reservations made this way can not be transferred to third parties.
How do I add an additonal person to a reservation made through a travel agent?
If the reservation was made through our call center it's necessary to call us in order to revise the reservation. If the reservation was made through an external travel agent the request has to be made directly upon arrival to the front desk personnel. It's not possible to determine the price ahead of time.