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Make the most important day of your life an unforgettable event

Questions and Answers

1In case of rain, is the ceremony canceled?

In the Riu Palace Mexico Hotel if the wedding is scheduled for the beach and it rains, the couple will be moved to the terrace or Lobby which is covered.

2Are there any optional services that must be reserved prior to our arrival at the hotel?

Yes, the request of the optional services are asked while you are in contact via email with the MICE Manager. Once you arrive at the destination you will finalize the special requests as restaurant reservations, wedding cake designs, flowers, etc.

3When is payment for optional services made?

Full payment of the optional services and wedding package is done after your interview with the Wedding Planner.

4How many people is allowed at semi-private dinner?

The maximum number of people for a semi-private dinner at Riu properties is 40 people, over 40 wedding guests the event will need to become private and extra costs will apply.

For more information please download our catalog

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Services

  • Room service 24 hours a day
  • "Don Julian" restaurant with terrace
  • "La Dolce Vita" Italian restaurant
  • "Krystal" Fusion restaurant
  • "La Bodega" Mexican restaurant
  • "Miyagi" Japanese restaurant
  • "Guacamole" beach restaurant / grill and steakhouse
  • "Bar Cubano" lobby bar
  • "Capuchino" pâtisserie & ice cream parlor
  • "Los Mariachis" lounge bar with terrace
  • Lounge 24 (open 24 hrs, All Inclusive service)
  • "El Palmeral" swim-up and poolside bar
  • Three swimming pools (333 / 233 / 100 m²)
  • One swimming pool (191 m²), with swim-up bar, exclusive to adults

  • Children's swimming pool, 16 m²
  • Free sun loungers, towels and parasols by pool area
  • Sun terrace
  • "RiuLand" kids' club and small children's playground
  • "Renova Spa" with steam bath, 2 whirlpool baths and gym (free); body treatments, hairdresser and massages at additional charge
  • Use of the gym, whirlpool baths and steam bath is restricted to guests over 18 years old. Sports shoes are compulsory when using the gym
  • Chapel
  • Use of computers with Internet access (additional charge)
  • Free WiFi throughout hotel
  • In accordance with Mexican law smoking is not permitted inside the hotel: guests may only smoke outdoors
  • Riu Playa del Carmen Resort Conference Centre (next to ClubHotel Riu Tequila):
  • 5 conference rooms with capacities for up to 785 persons. Total 7,836 sq ft (728 m²)

Rooms
  • 434 guest rooms
  • All guest rooms have:
  • Room service 24 hours a day
  • Turndown service
  • Bathroom with hydromassage bathtub and shower cabin, double washbasin
  • Bathroom toiletries
  • Special make-up mirror
  • Hairdryer
  • 110 V
  • Telephone
  • Free Wifi
  • Central air conditioning
  • Ceiling fan
  • Minibar
  • Liquor dispenser
  • Coffee maker
  • Satellite TV (flat screen)
  • Electronic in-room safe (Laptop size. Interior dimensions: H 20 cm / 7.8 in x W 43.5 cm / 17.1 in x D 36.5 cm / 14.3 in)
  • Iron and ironing board
  • Balcony or terrace
  • Junior suites with:
  • Integrated lounge area with sofa (split level)
  • 2 beds (125 x 200 cm) or 1 king-size bed (200 x 200 cm)
  • Suites with:
  • Living room area
  • 1 king-size bed (200 x 200 cm)
  • Bathrobe
  • Whirlpool bath suites with:
  • Living room area
  • 1 king-size bed (200 x 200 cm)
  • Bathrobe
  • Whirlpool bath on upper terrace
Gastronomy
  • All Inclusive 24 hours
  • All meals and snacks
  • Breakfast:
  • Full American breakfast buffet, live cooking stations, fruit, juices and Cava
  • Continental breakfast / snacks
  • Lunch:
  • Hot and cold buffet and live cooking stations
  • Pizzas, pasta, salads and assorted desserts
  • Dinner ("Don Julian" restaurant):
  • Buffets and live cooking stations
  • Special evenings: themed buffet (three times a week)
  • Optional à la carte dining (reservations required in advance):
  • "Krystal" Fusion restaurant
  • "Miyagi" Japanese restaurant
  • Grill and steakhouse
  • Italian restaurant (buffet starters and dessert)
  • "La Bodega" Mexican restaurant (buffet starters and dessert)
  • For dinner in the buffet restaurants and the à la carte restaurants gentlemen may not wear sleeveless T-shirts. In the à la carte restaurants gentlemen must wear long trousers
  • Snacks 24 hours a day
  • For additional lunches and snacks, choice from a selection of restaurants at all the Riu hotels in Playacar
  • Beverages:
  • Unlimited local and imported beverages 24 hours a day
  • Drinks service at pool
  • Access to all bars at the Riu hotels in Playacar
  • Regularly restocked minibar and liquor dispenser
  • Room service 24 hours a day
Sport
  • All Inclusive features
  • Sports and activities:
  • 2 floodlit hard surface tennis courts
  • Table tennis, workout, volleyball, 1 introductory scuba diving lesson in pool
  • Windsurfing, catamaran, kayaking, body board and snorkelling equipment
  • Steam bath, whirlpool bath and gym
  • Entertainment:
  • Daytime entertainment programme for adults (daily)
  • Daytime entertainment programme for children ages 4 to 7 and ages 8 to 12 at "RiuLand" (daily)
  • Live music, shows or Riu evening programme (daily)
  • Free entry to "La Piñata" discotheque and drinks (Riu Tequila, open every night)
  • Sports and facilities nearby (additional charge):
  • Various water sports available
  • Tennis lessons
  • 18-hole golf course
  • The RIU Group has no direct or indirect relationship with external services (especially PARASAILING) and does not assume any liability for them, any contract between them being the exclusive responsibility of the clients themselves.
All Inclusive
  • All meals and snacks
  • Breakfast:
  • Full American breakfast buffet, live cooking stations, fruit, juices and Cava
  • Continental breakfast / snacks
  • Lunch:
  • Hot and cold buffet and live cooking stations
  • Pizzas, pasta, salads and assorted desserts
  • Dinner ("Don Julian" restaurant):
  • Buffets and live cooking stations
  • Special evenings: themed buffet (three times a week)
  • Optional à la carte dining (reservations required in advance):
  • "Krystal" Fusion restaurant
  • "Miyagi" Japanese restaurant
  • Grill and steakhouse
  • Italian restaurant (buffet starters and dessert)
  • "La Bodega" Mexican restaurant (buffet starters and dessert)
  • For dinner in the buffet restaurants and the à la carte restaurants gentlemen may not wear sleeveless T-shirts. In the à la carte restaurants gentlemen must wear long trousers
  • Snacks 24 hours a day
  • For additional lunches and snacks, free choice from a selection of restaurants at all the Riu hotels in Playacar
  • Beverages:
  • Unlimited local and imported beverages 24 hours a day
  • Drinks service at pool
  • Access to all bars at the Riu hotels in Playacar
  • Regularly restocked minibar and liquor dispenser
  • Room service 24 hours a day
  • In-room safe
  • Sports and activities:
  • 2 floodlit hard surface tennis courts
  • Table tennis, workout, volleyball, 1 introductory scuba diving lesson in pool
  • Windsurfing, catamaran, kayaking, body board and snorkelling equipment
  • Steam bath, whirlpool bath and gym
  • Entertainment:
  • Daytime entertainment programme for adults (daily)
  • Daytime entertainment programme for children ages 4 to 7 and ages 8 to 12 at "RiuLand" (daily)
  • Live music, shows or Riu evening programme (daily)
  • Free entry to "La Piñata" discotheque and drinks (Riu Tequila, open every night)
  • All accommodation, taxes and tips included
  • All hotel guests are required to wear an "All Inclusive" wristband for identification purposes
Map and location
See map

Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar
Playa del Carmen - Quintana Roo - 77710
Tel: (+52) 98 48 77 42 00

Hotel's awards and rating