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Questions and Answers

1In case of rain, is the ceremony canceled?

In the Riu Yucatán Hotel if the wedding is scheduled for the beach and it rains, the couple will be moved to the terrace or Lobby which is covered.

2Are there any optional services that must be reserved prior to our arrival at the hotel?

Yes, the request of the optional services are asked while you are in contact via email with the MICE Manager. Once you arrive at the destination you will finalize the special requests as restaurant reservations, wedding cake designs, flowers, etc.

3When is payment for optional services made?

Full payment of the optional services and wedding package is done after your interview with the Wedding Planner.

4How many people is allowed at semi-private dinner?

The maximum number of people for a semi-private dinner at Riu properties is 40 persons, over 40 people the event will need to become private and extra costs will apply.

For more information please download our catalog

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Services

  • "La Hacienda" restaurant with terrace
  • "Shanghai" Asian restaurant
  • "Sicilia" Italian restaurant
  • "La Margarita" poolside restaurant / grill and steakhouse
  • Mexican restaurant (at Beach Club)
  • "Cancun" lobby bar
  • "Mezcal" pavilion bar
  • "Tequila" pavilion bar
  • "El Templo" lounge
  • "Ibiza" poolside bar with chill-out area
  • "Cozumel" swim-up bar
  • 3 swimming pools, 468 / 360 / 200 m²
  • Small pool with swim-up bar, 73 m²
  • Free whirlpool bath
  • Children's swimming pool, 70 m²
  • Free sun loungers, towels and parasols by pool area

  • Sun terrace
  • "RiuLand" kids' club and children's playground
  • Internet room (additional charge)
  • Free WiFi in public areas of the hotel
  • In accordance with Mexican law smoking is not permitted inside the hotel: guests may only smoke outdoors
  • Inside the RIU Resort (next to hotel):
  • "Renova Spa": beauty treatments, massages and hairdresser (additional charge); free gym and sauna
  • Use of the gym and sauna is restricted to guests over 18 years old. Sports shoes are compulsory when using the gym
  • Riu Playa del Carmen Resort Conference Centre (next to ClubHotel Riu Tequila):
  • 5 conference rooms with capacities for up to 785 persons. Total 7,836 sq ft (728 m2)

Rooms
  • 507 guest rooms
  • All guest rooms have:
  • Hairdryer
  • 110 V
  • Telephone
  • WiFi (additional charge)
  • Central air conditioning
  • Ceiling fan
  • Minibar
  • Liquor dispenser
  • Satellite TV (flat screen)
  • Iron and ironing board
  • Electronic in-room safe
  • Balcony or terrace
  • Double rooms with:
  • Bathroom with shower
  • 2 beds (125 x 200 cm) or 1 bed (200 x 200 cm)
  • Suites with:
  • Bathroom with bathtub, shower cabin and double washbasin
  • Adjoining living room with additional TV (flat screen)
  • 2 beds (125 x 200 cm) or 1 bed (200 x 200 cm)
Gastronomy
  • All Inclusive 24 hours
  • All meals and snacks
  • Breakfast:
  • Full American breakfast buffet and live cooking stations
  • Continental breakfast / snacks
  • Lunch:
  • Hot and cold starters, assorted meats, fish and snacks
  • Dinner ("La Hacienda" restaurant):
  • Buffets and live cooking stations
  • Special evenings: themed buffet (three times a week)
  • Optional dining (reservations required in advance):
  • "Sicilia" Italian restaurant (à la carte, buffet starters and dessert)
  • "La Margarita" grill and steakhouse (à la carte)
  • "Shanghai" Asian restaurant (buffet)
  • Mexican restaurant (at Beach Club; à la carte, buffet starters and dessert)
  • Formal dress required for dinner. Main restaurant: gentlemen – no sleeveless T-shirts. Theme restaurants: gentlemen – no sleeveless T-shirts, long trousers
  • Snacks 24 hours a day
  • For additional lunches and snacks, free choice from a selection of restaurants in the Riu Yucatan, Riu Playacar and Riu Tequila hotels
  • Beverages:
  • Unlimited local and imported beverages 24 hours a day
  • Access to all bars in the Riu Yucatan, Riu Playacar and Riu Tequila hotels
  • Regularly restocked minibar and liquor dispenser
Sport
  • All Inclusive features
  • Sports and activities:
  • Table tennis, workout, gym, 1 introductory scuba diving lesson in pool, volleyball
  • Sauna
  • Windsurfing, catamaran, kayaking, body board and snorkelling equipment
  • Entertainment:
  • Daytime entertainment programme for children ages 4 to 7 and ages 8 to 12 at "RiuLand" (daily)
  • Daytime entertainment programme for adults (daily)
  • Live music, shows or Riu evening programme (daily)
  • Free entry to "La Piñata" discotheque and drinks (at Riu Tequila, open every night)
  • Sports and facilities nearby (additional charge):
  • Various water sports available
  • 18-hole golf course
  • The RIU Group has no direct or indirect relationship with external services (especially PARASAILING) and does not assume any liability for them, any contract between them being the exclusive responsibility of the clients themselves.
All Inclusive
  • All meals and snacks
  • Breakfast:
  • Full American breakfast buffet and live cooking stations
  • Continental breakfast / snacks
  • Lunch:
  • Hot and cold starters, assorted meats, fish and snacks
  • Dinner ("La Hacienda" restaurant):
  • Buffets and live cooking stations
  • Special evenings: themed buffet (three times a week)
  • Optional dining (reservations required in advance):
  • "Sicilia" Italian restaurant (à la carte, buffet starters and dessert)
  • "La Margarita" grill and steakhouse (à la carte)
  • "Shanghai" Asian restaurant (buffet)
  • Mexican restaurant (at Beach Club; à la carte, buffet starters and dessert)
  • Formal dress required for dinner. Main restaurant: gentlemen – no sleeveless T-shirts. Theme restaurants: gentlemen – no sleeveless T-shirts, long trousers
  • Snacks 24 hours a day
  • For additional lunches and snacks, free choice from a selection of restaurants in the Riu Yucatan, Riu Playacar and Riu Tequila hotels
  • Beverages:
  • Unlimited local and imported beverages 24 hours a day
  • Access to all bars in the Riu Yucatan, Riu Playacar and Riu Tequila hotels
  • Regularly restocked minibar and liquor dispenser
  • In-room safe
  • Sports and activities:
  • Table tennis, workout, gym, 1 introductory scuba diving lesson in pool, volleyball
  • Sauna
  • Windsurfing, catamaran, kayaking, body board and snorkelling equipment
  • Entertainment:
  • Daytime entertainment programme for children ages 4 to 7 and ages 8 to 12 at "RiuLand" (daily)
  • Daytime entertainment programme for adults (daily)
  • Live music, shows or Riu evening programme (daily)
  • Free entry to "La Piñata" discotheque and drinks (at Riu Tequila, open every night)
  • All accommodation, taxes and tips included
  • All hotel guests are required to wear an "All Inclusive" wristband for identification purposes
Map and location
See map

Avenida Xaman-ha, Manzana 3, Lote 1, Condominio Playacar
Playa del Carmen - Quintana Roo - 77710
Tel: (+52) 98 48 77 20 50

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