Hotel Riu Palace Pacifico

Special recognition for Elizabeth Valdivia I want to express my most sincere gratitude and recognition to Elizabeth Valdivia for the excellent attention she provided me during my stay at the hotel. Her kindness, professionalism, willingness, and quality of service made my experience even more pleasant. It is a pleasure to find people who perform their work with such dedication, warmth, and such a positive attitude, ensuring that every interaction makes a difference. I consider that employees like Elizabeth are a true source of pride for the hotel, as they exceptionally represent the values of hospitality, service, and guest care that distinguish a great hotel company. I sincerely congratulate Elizabeth for her excellent work and the hotel for having staff who contribute to creating memorable experiences for their guests. Congratulations, Elizabeth, and thank you for making a difference with your excellent service! Without a doubt, people like you make one take away a very special memory and want to return.

I stayed here from October 2 -9th. And it was on the disappointing side. Cons: When we arrived October 2nd and checked in and got to our room, we noticed that the one pillowcase had blood stains on it, as well as blood by the toilet paper holder. There was also hair on the shower walls. Later on in the week after they cleaned our room the one day they left a dirty cleaning rag in the sink and used kleenex was left on the floor by them. The king size Bed was SUPER soft. Pools - October 2nd the main lounge pool was closed due to someone puking in the pool. The rest of the time it was good, but pool temperature was really warm and hard to cool off. Bathrooms- not enough bathrooms Pros: Steakhouse and Mexican restaurants are amazing. Buffet lines were not that long Beach is really nice, lots of lounge chairs available. Can go for really long walks on the beach which is nice. This was my first time staying at a RIU and it will be the last time.