What is the riu.com best online price guarantee?

At Riu.com we want you to book with complete peace of mind, so we guarantee the lowest online rate available. If you find a lower price on any other website, we will match it and, as compensation, we'll give you an additional 10% off the total cost of your reservation. If you prefer, we can compensate you through our preferential customer program Riu Class by crediting 1000 points to your account.

What happens if I find a lower rate on another website?

Once you've completed your booking through riu.com (or our call centre), you'll have 24 hours to find a better price on other websites with the same characteristics and conditions and to communicate it to us at bestprice@riu.com.

Your email should include the following information:

1) Details of the reservation: include your RIU booking reference in the subject line

2) Client details: contact phone number (including country code) and email.

3) A full, uncropped screenshot of the other website you have found, showing the following information:

- Booking date and time

- Final price (which appears in the last step of the booking process)

- Hotel name

- Dates of your stay

- Same type of room and package booked with RIU

- Number of people

- The same currency that appears in the confirmation voucher of your RIU booking

Once you have sent us this information, you will receive an automatic reply confirming receipt of your email. Our bookings team will contact you within 1 working day to tell you whether or not your request has been accepted, and will match the price of the offer, along with compensation in the form of a refund of 10% of the total cost of your booking or 1000 Riu Class points to be redeemed on this booking.

What do I need to keep in mind?

We will match the difference provided that the booking has the same conditions, as detailed in point 3.


TERMS AND CONDITIONS

The best online price guarantee is valid only if the following terms are met:

- Reservations should be made on www.riu.com, on the app, via mobile or through our call centre, and you must have a RIU booking reference.

- The e-mail must be sent within 24 hours of the booking date and must contain all the information mentioned above with respect to the better price found on another website.

- Reservations should be for the same hotel and the same type of room.

- Same arrival date and same number of nights.

- Same package (e.g. full board).

- Same number of adults and children (same ages).

- Same currency.

- Same payment terms.

- Same cancellation policy.

- The price quoted on the other website must be final, including any fees, taxes, or administration fees applied.

- The total difference in the two prices must exceed 5 euros.

- The claim cannot be made less than 1 day before the arrival date.

- The guarantee refers to the total price of the stay and cannot refer to a partial price for any or all of the days it comprises.

- All requests must be processed prior to arrival at the hotel. No refunds will be made after check-in.

- Private rates or rates only accessible by username and password, when compared to the rates offered by our loyalty programme and if the client is or would like to be a part of this programme.


The best online price guarantee will not be valid in the following cases:

- Rates not published online

- Rates for promotional packages or activities with promotional codes

- Private rates or rates only accessible by username and password, which can not be compared to our loyalty program, such as cashback discounts, vouchers, etc…

- Private rates or rates only accessible by user and password.

- Travel agent rates

- Corporate rates

- Reservations made through credit facilities

- Variations in price due to exchange rates

- Rates for flight + hotel or package deals

- Group rates

- Reservations for the hotels located in Bulgaria, as well as Hotel Riu Garoe.

- Prepaid reservations with the currency of the client 's country (Except the United States, Mexico and countries of the Eurozone).


Should you have any doubts, please contact us at bestprice@riu.com