Help menu

• Reservations

  • How can I make a reservation?
  • riu.com vs call centre: same price?
  • I cannot find a hotel in the reservations search box. Why?
  • What happens if I don't turn up at the hotel?
  • What methods of payment can I use?
  • What currency will the reservation be charged to me in?
  • A few days ago I consulted some prices but did not make the reservation until finding flights. Today, when I to make the reservation, the price had changed and now it is more expensive. Why is this?
  • Families...
  • When searching for availability for one person only, the rate that appears is higher. Why?
  • Last year I visited one of your hotels and I would like to stay in the same room this year. Is this possible?
  • Some time ago I made a reservation but the prices have gone down now. Can I update my rate to the current one?

• Hotel information

  • What time is check-in and check-out?
  • What services does the hotel I am interested in offer?
  • Do the hotels have a crèche service?
  • How many beds are there in the rooms? Two double beds or a king-size one?
  • Is there a free-phone number to contact the hotels directly?
  • When I arrive at the hotel, will I be able to extend my stay?
  • Do you accept pets in the hotels?
  • Can unaccompanied minors stay in Riu hotels?
  • One of my children has celiac disease. Do you offer gluten-free meals in the hotel?
  • Where can I ask for a Riu Hotels & Resorts catalogue?

• Transfers

  • Destinations with transfer service
  • What is your airport transfer service?
  • Is the transfer included in my reservation?
  • Do I have to pay for an Airport-Hotel-Airport transfer?
  • Is the transfer service private?
  • My flight details have changed. Can I change the pick-up time?

• Cancel a reservation

  • How can I cancel a reservation?
  • Are there cancellation costs?

• Change a reservation

  • Can I modify a reservation?
  • Are there modification charges?

• Groups

  • I am organising a group trip. Who can I contact?
  • Can I block off rooms so that each group member makes a reservation with their own credit card?