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Hotel Riu Palace Peninsula
Opening Summer 2012
The Hotel Riu Palace Peninsula (All Inclusive 24h) it is located at the heart of one of the most touristic destinations in Mexico: Cancún, the property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water.
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RIU Hotels & Resorts
More than 100 hotels in the best destinations in the world
UNITED STATES OF AMERICA1 888 RIU 4990
Help menu
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Reservations
- How can I make a reservation?
- What methods of payment can I use?
- What happens if I don't turn up at the hotel?
- Why do I get a higher rate when I price a single person in the room?
- Do I need to bring my confirmation voucher to check-in?
- Do you offer honeymoon packages?
- Does the credit card have to be from the person who travels?
- Prices have dropped since I made my reservation. Can you adjust the prices?
- Do you have a minimum stay requirement?
- Do you match other travel agents’prices?
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Cancelations
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Modifications
- Up until when can I modify my reservation?
- How many changes can I make in my reservation?
- Can I add a guest once we get to the hotel? If yes, what's the price?
- I made my reservation for one hotel. Can I switch hotels once there?
- How do I add an additonal person to a reservation made through a travel agent?
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About Hotels
- How do I get information on the spa/watersports/excursion services?
- Can I make reservations for dinner?
- Do the rooms come with two double beds or kings?
- What is your high season and your low season?
- At what time is check-in and check-out?
- What happens if I don't make it to the hotel?
- Do you offer babysitting services at your resorts?
- Does "double room" mean two double beds?
- I have food ingredient allergies, can you accommodate my needs?
- Do you have conecting rooms available?
- What's the difference between ocean view and ocean front?
- Once I arrive at the hotel can I extend my stay if I like it?
- Can I shorten my stay once there if I can't stay for all the period booked?
- How can I order a Brochure?
- Is the water safe to drink in your resorts?
- I have a voucher/won a free RIU hotel night. How do I book it?
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Reservations
How can I make a reservation?
You can make a reservation through the website or by calling our call center.
.What methods of payment can I use?
A debit or credit card. Depending on the hotel, there are various forms of payment: immediate payment (pre-payment), deferred payment or payment at the hotel.
What happens if I don't turn up at the hotel?
In the event of a no-show or cancellation outside the time periods indicated in the confirmation, there is a penalty charge of the total amount of the reservation.
Why do I get a higher rate when I price a single person in the room?
The rooms are based on either double occupancy and single. All of our promotions are quoted based on the double occupancy and per person per night but when the room is occupied by only one person this price is higher, maybe even double.
Do I need to bring my confirmation voucher to check-in?
We always recommend to print out the voucher and present it to the front desk upon check-in. The reservation is only guaranteed for the prices, number of people, dates, hotel etc. mentiond there. Should any discrepancies arise you will need your voucher to clarify the situation. It also makes the process of checking-in easier and faster.
Do you offer honeymoon packages?
At Riu Hotels & Resorts we pamper all our honeymooners with a "surprise welcome gift" and a free upgrade but only if it is available. While making your reservation it’s possible to mention “honeymooners” and request it again upon arrival.
Does the credit card have to be from the person who travels?
The credit card doesn’t have to be from the person travelling but it’s important to mention that in case of no show or cancellation penalties the credit card given will be used for the charge.
Prices have dropped since I made my reservation. Can you adjust the prices?
As long as the hotel has rooms and rate are available it’s possible to adjust the prices. Otherwise we will only be able to honor the price confirmed originally.
Do you have a minimum stay requirement?
For certain locations and dates we have minimum stay requirements but usually the minimum is one night.
Do you match other travel agents’prices?
Yes, simply reserve either on riu.com or through our toll free numbers and contact us at reservations05@riu.com with your confirmation number and the quote obtained through the Travel Agency. The price match is subject to revision and it’s not guaranteed at the time you call but once approved will be reflected on your reservation and a new one updated will be sent to your email.
If for any reason it is not approved you will have the option of cancelling without any penalties.
