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Hotel Riu Palace Peninsula
Opening Summer 2012
The Hotel Riu Palace Peninsula (All Inclusive 24h) it is located at the heart of one of the most touristic destinations in Mexico: Cancún, the property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water.
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RIU Hotels & Resorts
More than 100 hotels in the best destinations in the world
UNITED STATES OF AMERICA1 888 RIU 4990
Help menu
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Reservations
- How can I make a reservation?
- What methods of payment can I use?
- What happens if I don't turn up at the hotel?
- Why do I get a higher rate when I price a single person in the room?
- Do I need to bring my confirmation voucher to check-in?
- Do you offer honeymoon packages?
- Does the credit card have to be from the person who travels?
- Prices have dropped since I made my reservation. Can you adjust the prices?
- Do you have a minimum stay requirement?
- Do you match other travel agents’prices?
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Cancelations
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Modifications
- Up until when can I modify my reservation?
- How many changes can I make in my reservation?
- Can I add a guest once we get to the hotel? If yes, what's the price?
- I made my reservation for one hotel. Can I switch hotels once there?
- How do I add an additonal person to a reservation made through a travel agent?
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Groups
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About Hotels
- How do I get information on the spa/watersports/excursion services?
- Can I make reservations for dinner?
- Do the rooms come with two double beds or kings?
- What is your high season and your low season?
- At what time is check-in and check-out?
- What happens if I don't make it to the hotel?
- Do you offer babysitting services at your resorts?
- Does "double room" mean two double beds?
- I have food ingredient allergies, can you accommodate my needs?
- Do you have conecting rooms available?
- What's the difference between ocean view and ocean front?
- Once I arrive at the hotel can I extend my stay if I like it?
- Can I shorten my stay once there if I can't stay for all the period booked?
- How can I order a Brochure?
- Is the water safe to drink in your resorts?
- I have a voucher/won a free RIU hotel night. How do I book it?
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Weddings
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Ground Transportation
Ground Transportation
Destinations with transfer service
At the moment the transfer service is available in Aruba, Mexico, Dominican Republic, Jamaica, Costa Rica and Bahamas.
What is your airport transfer service?
Its an optional service from the airpot to the hotel and back.
All transfer services are provided by an external company and Riu Hotels & Resorts.
Mexico (Cancun, Los Cabos, Nuevo Vallarta, Playa del Carmen): HOTELBEDS.
Mexico (Mazatlan): VIAJES EL SABALO.
Dominican Republic: HOTELBEDS.
Aruba: DEPALM TOURS.
Bahamas: MAJESTIC HOLIDAYS
Jamaica: CARIBIC VACATIONS
Costa Rica: SWISS TRAVEL
Do you offer ground transportation for all destinations?
Currently we are only able to offer ground transportation for the following destinations: Aruba, Mexico, Dominican Republic, Jamaica, Costa Rica and Bahamas.
Do I get a transfer service if I make the reservation through a travel agency?
Our transfer services apply only for reservations made through our official website http://www.riu.com or through our call centre. If booked through an external source the conditions and additonals services will have to be consulted directly with the third party involved.
When do I have to give my flight info to get ground transportation?
Mexico, Dominican Republic, Costa Rica, Jamaica and Bahamas
The service cannot be guaranteed if changes in flights or other modifications are not notified within a period of less than 72 hours before your arrival.
Aruba
DEPALM TOURS only guarantees the transfer if the flight information or modifications are provided at least 8 days before your arrival.
