Help menu

• Reservations

  • How can I make a reservation?
  • What methods of payment can I use?
  • What happens if I don't turn up at the hotel?
  • Why do I get a higher rate when I price a single person in the room?
  • Do I need to bring my confirmation voucher to check-in?
  • Do you offer honeymoon packages?
  • Does the credit card have to be from the person who travels?
  • Prices have dropped since I made my reservation. Can you adjust the prices?
  • Do you have a minimum stay requirement?
  • Do you match other travel agents’prices?

• Cancelations

  • How can I cancel a reservation?
  • What is your cancellation policy?

• Modifications

  • Up until when can I modify my reservation?
  • How many changes can I make in my reservation?
  • Can I add a guest once we get to the hotel? If yes, what's the price?
  • I made my reservation for one hotel. Can I switch hotels once there?
  • How do I add an additonal person to a reservation made through a travel agent?

• Groups

  • We want to organise a group stay in one of your hotels. Who can I contact to do this?
  • Can I block some rooms so that my party can make their reservation with their own credit card?
  • Who can be considered a group?

• About Hotels

  • How do I get information on the spa/watersports/excursion services?
  • Can I make reservations for dinner?
  • Do the rooms come with two double beds or kings?
  • What is your high season and your low season?
  • At what time is check-in and check-out?
  • What happens if I don't make it to the hotel?
  • Do you offer babysitting services at your resorts?
  • Does "double room" mean two double beds?
  • I have food ingredient allergies, can you accommodate my needs?
  • Do you have conecting rooms available?
  • What's the difference between ocean view and ocean front?
  • Once I arrive at the hotel can I extend my stay if I like it?
  • Can I shorten my stay once there if I can't stay for all the period booked?
  • How can I order a Brochure?
  • Is the water safe to drink in your resorts?
  • I have a voucher/won a free RIU hotel night. How do I book it?

• Weddings

  • Do you offer wedding Packages?
  • How do I check availabilty for dates or locations?

• Ground Transportation

  • Destinations with transfer service
  • What is your airport transfer service?
  • Do you offer ground transportation for all destinations?
  • Do I get a transfer service if I make the reservation through a travel agency?
  • When do I have to give my flight info to get ground transportation?