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If you have questions or want to inquire about Riu Class card, your points, your personal data, etc... you can select any of the following sections.

Card status

Check my statusClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account. 

You can check the status of your card in the top left section of this page. You can also check your points summary.

Any other questions?

How to get a Riu Class Gold cardClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account. 

To obtain the Riu Class Gold card, the cardholder and each of the beneficiaries registered in the account must collect 1600 points per person during a period of 2 consecutive years for stays completed, booked and paid. You can check your status above and view detailed information on points obtained in My Points.

Any other questions?

How to maintain a Riu Class Gold cardClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account. 

To retain your Riu Class Gold card, you and each and every one of the beneficiary members of your account, must have collected a minimum of 3200 points per person during a period of 2 consecutive years for stays completed, booked and paid. The review to determine if status will be retained is performed two years after reaching the level in question, in other words, the check-out date on which the status was achieved. 

You can check your status above and view detailed information on points obtained in My Points. 

Any other questions?

How to get a Riu Class Diamond cardClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account.

To obtain the Riu Class Diamond card, the cardholder and each of the beneficiaries registered in the account must collect 5000 points per person during a period of 2 consecutive years for stays completed, booked and paid. You can check your status above and view detailed information on points obtained in My Points

Any other questions?

How to maintain a Riu Class Diamond cardClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account. 

To retain your Riu Class Diamond card, you and each and every one of the beneficiary members of your account, must have collected a minimum of 7500 points per person during a period of 2 consecutive years for stays completed, booked and paid. The review to determine if status will be retained is performed two years after reaching the level in question, in other words, the check-out date on which the status was achieved. You can check your status above and view detailed information on points obtained in My Points. 

Any other questions?

Why have i lost my status?Close

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account.

To maintain your card status, for both Riu Class Gold and Riu Class Diamond cards, you must fulfil certain requirements. You can view these requirements in How to retain the Riu Class Gold card or How to retain the Riu Class Diamond card. Check that all reservations made are correctly registered for the people who travelled in My Reservations.

Any other questions?

Others statusClose

If you'd like to send us another query, please complete the form below

Modify my details

Change addressClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account. 

To modify your details go to My details, modify the details you'd like to change and save the changes. You can view and modify the details of your beneficiaries in My beneficiaries.

Any other questions?

Change email addressClose

It is possible to change your email address by accessing your member's area, but if you have changed your address and don't have a password to access your member's area, send us your new email address by completing the form below:

Other detailsClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account.  

To modify your details go to My details, modify the details you'd like to change and save the changes. You can view and modify the details of your beneficiaries in My beneficiaries.

Any other questions?

My points

Points are missing for a previous stayClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account. 

To register points from previous visits go to Add a reservation to my account. You will need the exact information on your stay: hotel, check-in date…

*Points can only be registered for visits made after your registration date on the system and no later than 12 months after the check-out dat

Any other questions?

Points from a stay before i became a memberClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account. 

Points can only be collected for visits made after your registration date in the Riu Class system. As an exception, you may register visits you made up to 6 months before becoming a Riu Class member. You can check your registration date in the system on My Details. To register your visits, go to Add a reservation to my account. You will need the exact information on your stay: hotel, check-in date...

Any other questions?

Points are missing for a future stayClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account. 

You can register your next visit in Link a reservation to my account. The points will be added automatically 7 days after check-out. If you don't register your next visit, you'll need to identify yourself with your Riu Class number at check-in. 

Any other questions?

Points are missing for another personClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account. 

Points are awarded to Riu Class members when they stay in Riu Hotels (per person and night).

If you travelled with your partner or children between 2 and 18 years, and they are already beneficiary members of your account, you can add your points in Add members to a reservation. You can add beneficiaries in Add beneficiary.

If you travelled with children over 18, other family members (parents, in-laws...) or friends, the points cannot be linked to your account. They must become members of Riu Class to collect Riu Class points and can then transfer the points between your accounts if they wish. 

Any other questions?

Exchange of points incorrectClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account. 

Exchanges of points reflected in your account statement are points used to pay additional charges during your visits, such as drinks, telephone, etc. The hotel must provide an invoice at check-out indicating the amount and points exchanged

Any other questions?

Points expiredClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account. 

Points collected expire 2 years after the check-out date of your last visit, if you have not registered any visits in your Riu Class account. From the 1st of January 2013 the points have an expiration date of 4 years.

Any other questions?

Other pointsClose

If you'd like to send us another query, please complete the form below

My Riu Class account

Riu Class numberClose

If you have forgotten your Riu Class account number, enter the following details to check on our system:

Others

SuggestionsClose

Would you like to send us your suggestions? Complete the form below and the Riu Class team will get back to you as soon as possible.

ThanksClose

Would you like to send us your thanks? Complete the form below and the Riu Class team will get back to you as soon as possible.

OthersClose

Any other queries? Complete the form below and the Riu Class team will get back to you as soon as possible.

Password

My password doesn't workClose

If the password doesn't work, go to I've forgotten my password. You must include your Riu Class number (8 digits), the cardholder's date of birth and the email address they registered with on Riu Class. If the address is no longer valid, fill in the Change email address form.

Any other questions?

Error occurs when requesting passwordClose

We would like to remind you that to request your password you must include your Riu Class number (8 digits), the cardholder's date of birth and the email address they registered with on Riu Class. If the address is no longer valid, complete the Change email address form.

Any other questions?

I'd like a new passwordClose

To request a new password, go to I've forgotten my password. You must include your Riu Class number (8 digits), the cardholder's date of birth and the email address they registered with on Riu Class. If the address is no longer valid, complete the Change email address form.

Any other questions?

Others passwordClose

If you'd like to send us another query, please complete the form below

Reservations

How do i make a reservationClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account.

To make a reservation, you must choose a country, destination, dates, etc. in the form on the left entitled Book Hotel and click on Search. The system will provide you with the best rates taking into account the points balance you have available  or those you'd like to exchange.

Any other questions?

How do i cancel my reservationsClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account. 

To cancel a reservation made on Riu Class (the booking reference starts with WRC), go to My Reservations and click on Cancel in the appropriate reservation. 

To cancel a reservation made on Riu Hotels (the booking reference starts with RNT) call us on 00 52 998 287 3787 (América) or 00 34 871 966296 (rest of the world).

To cancel all other reservations, you must contact your travel agent.

Any other questions?

Riu Class benefits

How to collect pointsClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account. 

To collect Riu Class points you must register your visits in My Reservations, or mention your Riu Class number at check-in on all your visits, and the points will be assigned automatically 7 days after check-out. You can go to Points statement to check your points.

Any other questions?

How to exchange pointsClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account. 

You can exchange your points for additional charges such as telephone usage, safe hire, minibar or laundry expenses, in which case the value of each point will be €0.025 or its equivalent in the local currency. At several Riu hotels it is also possible to use your points to purchase items or obtain discounts on their price in the Riu shops. To do so, you must provide your Riu Class number at the hotel reception. 

You can put your points towards stays by reserving your holidays on www.riuclass.com, by either exchanging your points for stays or using the points + cash formula. The system will always display the best option for you based on the points you have available. 

You can also use your points for a room upgrade or late check-out, subject to the hotel's availability. To do so, you must request a desire in My Reservations.

Any other questions?

How many points to collectClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account. 

Depending on the destination you visit, hotel category and tourist season, you will collect points per night and per member of your Riu Class account staying. You can check your beneficiary members in My beneficiaries. You can calculate how many points you'll collect in Points simulator. 

Any other questions?

Collect points on eating and drinkingClose

Currently, points cannot be collected on consumption at the hotel. In Riu Class you will collect points per night and per person staying registered as a beneficiary member in your Riu Class account. It doesn't matter who makes the booking, where they made it or how they paid for it.

Any other questions?

Points from my friendsClose

You can only collect points per beneficiary registered in your Riu Class account. Your friends can register on Riu Class to collect their own points and then transfer them*.

*Transferred points are not taken into account for the calculation to determine status.

Any other questions?

Points from my family membersClose

Points are granted to Riu Class members when they stay in Riu Hotels (per person and night). If you have travelled with your partner or children between 2 and 18 years of age, and they are already beneficiary members of your account, you can add your points in Add members to a reservation. You can add beneficiaries in Add beneficiary. If you have travelled with children over 18 years of age, other relatives (parents, in-laws...) or friends, it will not be possible to assign the points to your account. They must become members of Riu Class to be able to collect Riu Class points and can then transfer the points * between your accounts if they wish. 

*Transferred points are not taken into account for the calculation to determine status.

Any other questions?

Welcome giftClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account. 

Riu Class Gold and Riu Class Diamond members receive a special treat during their stay at Riu Hotels & Resorts.

If you don't receive a small gift during your stay, please lodge a complaint at the hotel reception. If you are still not satisfied with our service you can submit your claim through your member's area, in the My Queries section.

Any other questions?

Riu Shop in destinationClose

You can exchange points for items with the RIU logo in the Riu Shop located in the hotel you are staying in. You can do this whenever you like except the day you are leaving.

Any other questions?

Others benefitsClose

If you'd like to send us another query, please complete the form below

Riu Class card

Lost cardClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account. 

To request a replacement card, first you must check your postal address in My Details, and then go to Request a replacement. 

Any other questions?

When will i receive my cardClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account. 

Riu Class cards are processed 4 weeks after a visit is registered in your account and has been completed (in check-out status). To check if you have registered a visit in your account, go to My reservations. If you have not registered any visits, you must link your reservation to your account. 

If you already have a reservation registered, check that over 6 weeks have passed since your departure from the hotel. If this is the case, it is possible that a problem has occurred and you will have to Request a replacement. If fewer than 6 weeks have passed, please wait another few weeks. If you visit another Riu hotel, you simply need to link your reservation to your account, or provide your Riu Class number at check-in. 

Any other questions?

New cardClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account. 

To request a replacement card, first you must check your postal address in My Details, and then go to Request a replacement. 

Any other questions?

Card expiryClose

The Riu Class card does not expire, however if no movements have been registered in your account for 4 years, your Riu Class account will be cancelled, and you will not receive any more communications or offers of any type. If you return to one of our hotels you'll need to use your Riu Class number to reactivate your account and receive points.

Any other questions?

Others cardClose

If you'd like to send us another query, please complete the form below

Special requests

How to send an special requestClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account.

To send an special request to a hotel, you must first check that the reservation has been linked to a Riu Class account in My Reservations. If the reservation appears on the list in My Reservations, click on Send special request.

If it does not appear in My Reservations, you must link the reservation to your account. 

*Services subject to availability. See general terms and conditions. 

Any other questions?

What is an special request?Close

An special request is an specific request regarding a booking to make your stay more comfortable, for example, a room on the top floor. See How to send a special request.

 *Services subject to availability. See general terms and conditions. 

Any other questions?

How to view an special requestClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account.

To view an special request that has been registered from Riu Class for a booking linked to your account, you simply need to go to My Reservations and click on See special request.

Any other questions?

Other requestsClose

If you'd like to send us another query, please complete the form below

If you are not yet registered in the Riu Class program, you can solve you queries or make a question about reservations, Riu Class Card, the points system... by selecting any of the following sections

Card status

How to get a Riu Class Diamond cardClose

Only Riu Class members can access this service from their member's area. You can go to Register to register clients of Riu Hotels & Resorts.

To obtain the Riu Class Diamond card, the cardholder and each of the beneficiaries registered in the account must collect 5000 points per person during a period of 2 consecutive years for stays completed, booked and paid. You can check your status above and view detailed information on points obtained in My Points. 

Any other questions?

How to maintain a Riu Class Diamond cardClose

Only Riu Class members can access this service from their member's area. You can go to Register to register clients of Riu Hotels & Resorts.

To retain your Riu Class Diamond card, you and each and every one of the beneficiary members of your account, must have collected a minimum of 7500 points per person during a period of 2 consecutive years for stays completed, booked and paid. The review to determine if status will be retained is performed two years after reaching the level in question, in other words, the check-out date on which the status was achieved. You can check your status above and view detailed information on points obtained in My Points. 

Any other questions?

How to get a Riu Class Gold cardClose

Only Riu Class members can access this service from their member's area. You can go to Register to register clients of Riu Hotels & Resorts.

To obtain the Riu Class Gold card, the cardholder and each of the beneficiaries registered in the account must collect 1600 points per person during a period of 2 consecutive years for stays completed, booked and paid. You can check your status above and view detailed information on points obtained in My Points.

Any other questions?

How to maintain a Riu Class Gold cardClose

Only Riu Class members can access this service from their member's area. You can go to Register to register clients of Riu Hotels & Resorts.

To retain your Riu Class Gold card, you and each and every one of the beneficiary members of your account, must have collected a minimum of 3200 points per person during a period of 2 consecutive years for stays completed, booked and paid. The review to determine if status will be retained is performed two years after reaching the level in question, in other words, the check-out date on which the status was achieved. You can check your status above and view detailed information on points obtained in My Points. 

Any other questions?

Others statusClose

If you'd like to send us another query, please complete the form below

My points

Points are missing for a previous stayClose

Only Riu Class members can access this service from their member's area. You can go to Register to register clients of Riu Hotels & Resorts.

To register points from previous visits go to Add a reservation to my account. You will need the exact information on your stay: hotel, check-in date…

*Points can only be registered for visits made after your registration date on the system and no later than 12 months after the check-out date. 

Any other questions?

Points from a stay before i became a memberClose

Only Riu Class members can access this service from their member's area. You can go to Register to register clients of Riu Hotels & Resorts. 

Points can only be collected for visits made after your registration date in the Riu Class system. As an exception, you may register visits you made up to 6 months before becoming a Riu Class member. You can check your registration date in the system on My Details. To register your visits, go to Add a reservation to my account. You will need the exact information on your stay: hotel, check-in date...

Any other questions?

Points are missing for another personClose

Only Riu Class members can access this service from their member's area. You can go to Register to register clients of Riu Hotels & Resorts.

Points are awarded to Riu Class members when they stay in Riu Hotels (per person and night).

If you travelled with your partner or children between 2 and 18 years, and they are already beneficiary members of your account, you can add your points in Add members to a reservation. You can add beneficiaries in Add beneficiary.

If you travelled with children over 18, other family members (parents, in-laws...) or friends, the points cannot be linked to your account. They must become members of Riu Class to collect Riu Class points and can then transfer the points between your accounts if they wish. 

Any other questions?

Points are missing for a future stayClose

Only Riu Class members can access this service from their member's area. You can go to Register to register clients of Riu Hotels & Resorts. 

You can register your next visit in Link a reservation to my account. The points will be added automatically 7 days after check-out. If you don't register your next visit, you'll need to identify yourself with your Riu Class number at check-in. 

Any other questions?

Points expiredClose

Only Riu Class members can access this service from their member's area. You can go to Register to register clients of Riu Hotels & Resorts.

Points collected expire 2 years after the check-out date of your last visit, if you have not registered any visits in your Riu Class account. From the 1st of January 2013 the points have an expiration date of 4 years.

Any other questions?

Other pointsClose

If you'd like to send us another query, please complete the form below

Others

SuggestionsClose

Would you like to send us your suggestions? Complete the form below and the Riu Class team will get back to you as soon as possible.

ThanksClose

Would you like to send us your thanks? Complete the form below and the Riu Class team will get back to you as soon as possible.

OthersClose

Any other queries? Complete the form below and the Riu Class team will get back to you as soon as possible.

Reservations

How do i make a reservationClose

Only Riu Class members can access this service from their member's area. You can go to Register to register clients of Riu Hotels & Resorts. 

To make a reservation, you must choose a country, destination, dates, etc. in the form on the left entitled Book Hotel and click on Search. The system will provide you with the best rates taking into account the points balance you have available  or those you'd like to exchange.

Any other questions?

How to change or view a reservationClose

Access your member's area with your Riu Class number and password, in the top right section of the page, to manage your Riu Class account. 

To view a reservation linked to your Riu Class account, go to My Reservations. If it doesn’t appear in the list, you can register your next visit on Link a reservation to my account. 

To modify a reservation, you must contact the travel agent or agency which made your booking. If the reservation was made directly with Riu (the booking reference starts with RNT or WRC), you can call us on 00 52 998 287 3787 (América) or 00 34 871 966296 (rest of the world). 

Any other questions?

How do i cancel my reservationsClose

Only Riu Class members can access this service from their member's area. You can go to Register to register clients of Riu Hotels & Resorts. 

To cancel a reservation made on Riu Class (the booking reference starts with WRC), go to My Reservations and click on Cancel in the appropriate reservation. 

To cancel a reservation made on Riu Hotels (the booking reference starts with RNT) call us on 00 52 998 287 3787 (América) or 00 34 871 966296 (rest of the world).

To cancel all other reservations, you must contact your travel agent.

Any other questions?

Riu Class benefits

How to collect pointsClose

Only Riu Class members can access this service from their member's area. You can go to Register to register clients of Riu Hotels & Resorts. 

To collect Riu Class points you must register your visits in My Reservations, or mention your Riu Class number at check-in on all your visits, and the points will be assigned automatically 7 days after check-out. You can go to Points statement to check your points.

Any other questions?

How to exchange pointsClose

Only Riu Class members can access this service from their member's area. You can go to Register to register clients of Riu Hotels & Resorts. 

You can exchange your points for additional charges such as telephone usage, safe hire, minibar or laundry expenses, in which case the value of each point will be €0.025 or its equivalent in the local currency. At several Riu hotels it is also possible to use your points to purchase items or obtain discounts on their price in the Riu shops. To do so, you must provide your Riu Class number at the hotel reception. 

You can put your points towards stays by reserving your holidays on www.riuclass.com, by either exchanging your points for stays or using the points + cash formula. The system will always display the best option for you based on the points you have available. 

You can also use your points for a room upgrade or late check-out, subject to the hotel's availability. To do so, you must request a desire in My Reservations.

Any other questions?

How many points to collectClose

Only Riu Class members can access this service from their member's area. You can go to Register to register clients of Riu Hotels & Resorts. 

Depending on the destination you visit, hotel category and tourist season, you will collect points per night and per member of your Riu Class account staying. You can check your beneficiary members in My beneficiaries. You can calculate how many points you'll collect in Points simulator. 

Any other questions?

Points from my friendsClose

You can only collect points per beneficiary registered in your Riu Class account. Your friends can register on Riu Class to collect their own points and then transfer them*.

*Transferred points are not taken into account for the calculation to determine status.

Any other questions?

Points from my family membersClose

Points are granted to Riu Class members when they stay in Riu Hotels (per person and night). If you have travelled with your partner or children between 2 and 18 years of age, and they are already beneficiary members of your account, you can add your points in Add members to a reservation. You can add beneficiaries in Add beneficiary. If you have travelled with children over 18 years of age, other relatives (parents, in-laws...) or friends, it will not be possible to assign the points to your account. They must become members of Riu Class to be able to collect Riu Class points and can then transfer the points * between your accounts if they wish. 

*Transferred points are not taken into account for the calculation to determine status.

Any other questions?

Collect points on eating and drinkingClose

Currently, points cannot be collected on consumption at the hotel. In Riu Class you will collect points per night and per person staying registered as a beneficiary member in your Riu Class account. It doesn't matter who makes the booking, where they made it or how they paid for it.

Any other questions?

Riu Shop in destinationClose

You can exchange points for items with the RIU logo in the Riu Shop located in the hotel you are staying in. You can do this whenever you like except the day you are leaving.

Any other questions?

Others benefitsClose

If you'd like to send us another query, please complete the form below

Riu Class card

When will i receive my cardClose

To receive the Riu Class card, you must first register in the programme. You can go to Register to register clients of Riu Hotels & Resorts. When you are registered in Riu Class, you can access your members' area with your Riu Class number and password, in the top right section of the page. 

Riu Class cards are processed 4 weeks after a visit is registered in your account and has been completed (in check-out status). To check if you have registered a visit in your account, go to My reservations. If you have not registered any visits, you must link your reservation to your account.

Only visits made after the date of registration in the programme may be registered.

Any other questions?

Card expiryClose

The Riu Class card does not expire, however if no movements have been registered in your account for 4 years, your Riu Class account will be cancelled, and you will not receive any more communications or offers of any type. If you return to one of our hotels you'll need to use your Riu Class number to reactivate your account and receive points.

Any other questions?

Others cardClose

If you'd like to send us another query, please complete the form below

Special requests

How to send an special requestClose

Only Riu Class members can access this service from their member's area. You can go to Register to register clients of Riu Hotels & Resorts.

To send an special request to a hotel, you must first check that the reservation has been linked to a Riu Class account in My Reservations. If the reservation appears on the list in My Reservations, click on Send special request.

If it does not appear in My Reservations, you must link the reservation to your account. *Services subject to availability. See general terms and conditions. 

Any other questions?

What is an special request?Close

An special request is an special request regarding a booking to make your stay more comfortable, for example, a room on the top floor. See How to send a special request.

 *Services subject to availability. See general terms and conditions. 

Any other questions?

How to view an special requestClose

Only Riu Class members can access this service from their member's area. You can go to Register to register clients of Riu Hotels & Resorts. 

To view an special request that has been registered from Riu Class for a booking linked to your account, you simply need to go to My Reservations and click on See special request.

Any other questions?

Other requestsClose

If you'd like to send us another query, please complete the form below