Menu di Aiuto
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Reservations
- How can I make a reservation?
- Why do I get a higher rate when I price a single person in the room?
- When I make a reservation, is my credit card charged right away?
- Can I prepay the reservation?
- Do I need to bring my confirmation voucher to check-in?
- Do you offer honeymoon packages?
- Does the credit card have to be from the person who travels?
- Prices have dropped since I made my reservation. Can you adjust the prices?
- Do you have a minimum stay requirement?
- Do you match other travel agents’prices?
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Cancelations
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Modifications
- Up until when can I modify my reservation?
- How many changes can I make in my reservation?
- Can I add a guest once we get to the hotel? If yes, what's the price?
- I made my reservation for one hotel. Can I switch hotels once there?
- How do I add an additonal person to a reservation made through a travel agent?
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Groups
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About Hotels
- How do I get information on the spa/watersports/excursion services?
- Can I make reservations for dinner?
- Do the rooms come with two double beds or kings?
- What is your high season and your low season?
- At what time is check-in and check-out?
- What happens if I don't make it to the hotel?
- Do you offer babysitting services at your resorts?
- Does "double room" mean two double beds?
- I have food ingredient allergies, can you accommodate my needs?
- Do you have conecting rooms available?
- What's the difference between ocean view and ocean front?
- Once I arrive at the hotel can I extend my stay if I like it?
- Can I shorten my stay once there if I can't stay for all the period booked?
- How can I order a Brochure?
- Is the water safe to drink in your resorts?
- I have a voucher/won a free RIU hotel night. How do I book it?
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Weddings
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Transfers
Modifications
Up until when can I modify my reservation?
It’s possible to modify a reservation up to three days (72 hrs )prior the arrival date as long as the modification itself is possible (the additonal night is available, the additonal person does not exceed the capacity of the room etc.)
How many changes can I make in my reservation?
We allow three changes free of charge for every reservation for whatever reason. For the fourth modification we apply a 30usd charge for administrative costs.
Can I add a guest once we get to the hotel? If yes, what's the price?
If the reservation was made through the call centre we require to confirm the change at least three days in advance. If the reservation was made through a travel agency it’s possible to add an additonal person arriving to the hotel but the price will be the one the hotel would have available at that time, not the rate posted by our website or quoted by our call centre.
I made my reservation for one hotel. Can I switch hotels once there?
As long as the desired hotel is available it is possible to switch at the price available for that hotel at that moment.
How do I add an additonal person to a reservation made through a travel agent?
If the reservation was made through our call center it's necessary to call us in order to revise the reservation. If the reservation was made through an external travel agent the request has to be made directly upon arrival to the front desk personnel. It's not possible to determine the price ahead of time.