Menu di Aiuto
-
Reservations
- How can I make a reservation?
- Why do I get a higher rate when I price a single person in the room?
- When I make a reservation, is my credit card charged right away?
- Can I prepay the reservation?
- Do I need to bring my confirmation voucher to check-in?
- Do you offer honeymoon packages?
- Does the credit card have to be from the person who travels?
- Prices have dropped since I made my reservation. Can you adjust the prices?
- Do you have a minimum stay requirement?
- Do you match other travel agents’prices?
-
Cancelations
-
Modifications
- Up until when can I modify my reservation?
- How many changes can I make in my reservation?
- Can I add a guest once we get to the hotel? If yes, what's the price?
- I made my reservation for one hotel. Can I switch hotels once there?
- How do I add an additonal person to a reservation made through a travel agent?
-
Groups
-
About Hotels
- How do I get information on the spa/watersports/excursion services?
- Can I make reservations for dinner?
- Do the rooms come with two double beds or kings?
- What is your high season and your low season?
- At what time is check-in and check-out?
- What happens if I don't make it to the hotel?
- Do you offer babysitting services at your resorts?
- Does "double room" mean two double beds?
- I have food ingredient allergies, can you accommodate my needs?
- Do you have conecting rooms available?
- What's the difference between ocean view and ocean front?
- Once I arrive at the hotel can I extend my stay if I like it?
- Can I shorten my stay once there if I can't stay for all the period booked?
- How can I order a Brochure?
- Is the water safe to drink in your resorts?
- I have a voucher/won a free RIU hotel night. How do I book it?
-
Weddings
-
Transfers
Reservations
How can I make a reservation?
You can make a reservation through the website or by calling our call center.
.Why do I get a higher rate when I price a single person in the room?
The rooms are based on either double occupancy and single. All of our promotions are quoted based on the double occupancy and per person per night but when the room is occupied by only one person this price is higher, maybe even double.
When I make a reservation, is my credit card charged right away?
By general policy the credit card is given as a guarantee and the payment is completed upon arrival to the hotel. In case of no-show or cancellation within the limit we charge one night. However, for hotels in Mexico we may a apply a 25% penalty for cancellations any time for the Christmas week.
Can I prepay the reservation?
Unfortunately at this time we don’t have an option to prepay the reservation completely when booking directly with the call centre or through our website www.riu.com
Do I need to bring my confirmation voucher to check-in?
Do you offer honeymoon packages?
Does the credit card have to be from the person who travels?
The credit card doesn’t have to be from the person travelling but it’s important to mention that in case of no show or cancellation penalties the credit card given will be used for the charge.
Prices have dropped since I made my reservation. Can you adjust the prices?
Do you have a minimum stay requirement?
Do you match other travel agents’prices?
Yes, simply reserve either on riu.com or through our toll free numbers and contact us at reservations05@riu.com with your confirmation number and the quote obtained through the Travel Agency. The price match is subject to revision and it’s not guaranteed at the time you call but once approved will be reflected on your reservation and a new one updated will be sent to your email.
If for any reason it is not approved you will have the option of cancelling without any penalties.