Menu di Aiuto
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Reservations
- How can I make a reservation?
- Risulta pió caro prenotare per una sola persona?
- Famiglie con bambini...
- Why do I get a higher rate when I price a single person in the room?
- Do I need to bring my confirmation voucher to check-in?
- Do you offer honeymoon packages?
- Does the credit card have to be from the person who travels?
- Prices have dropped since I made my reservation. Can you adjust the prices?
- Do you have a minimum stay requirement?
- Do you match other travel agents’prices?
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Cancelations
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Modifications
- Up until when can I modify my reservation?
- How many changes can I make in my reservation?
- Can I add a guest once we get to the hotel? If yes, what's the price?
- I made my reservation for one hotel. Can I switch hotels once there?
- How do I add an additonal person to a reservation made through a travel agent?
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Groups
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About Hotels
- How do I get information on the spa/watersports/excursion services?
- Can I make reservations for dinner?
- Do the rooms come with two double beds or kings?
- What is your high season and your low season?
- At what time is check-in and check-out?
- What happens if I don't make it to the hotel?
- Do you offer babysitting services at your resorts?
- Does "double room" mean two double beds?
- I have food ingredient allergies, can you accommodate my needs?
- Do you have conecting rooms available?
- What's the difference between ocean view and ocean front?
- Once I arrive at the hotel can I extend my stay if I like it?
- Can I shorten my stay once there if I can't stay for all the period booked?
- How can I order a Brochure?
- Is the water safe to drink in your resorts?
- I have a voucher/won a free RIU hotel night. How do I book it?
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Weddings
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Transferimenti
Ground Transportation
Destinazioni con servizio di trasferta
In cosa consiste il nostro servizio di trasferimenti?
Si tratta di un servizio gratuito di trasferimento aeroporto - hotel - aeroporto per i clienti di Riu Hotels & Resorts. Attualmente questo servizio è disponibile solo per le seguenti destinazioni: Messico, Repubblica Dominicana e Aruba.
Al vostro arrivo in aeroporto un rappresentante identificato con un logotipo di Riu Hotels vi ricevere all'uscita principale del terminal dell'aeroporto.
Questo servizio viene prestato a cura di imprese esterne a Riu Hotels & Resorts:
In Messico e nella Repubblica Dominicana: HOTELBEDS o VIAJES EL SABALO.
In Araba: DEPALM TOURS.
What does "Ground Transportation Included" mean?
Our ground transportation works from the local airport to the hotel and from the hotel to the local airport.
All transfer services are provided by an external company and Riu Hotels & Resorts does not have any responsability for the transfer services provided.
How do I set up my ground transportation?
Do you offer ground transportation for all destinations?
Do I get a transfer service if I make the reservation through a travel agency?
Our transfer services apply only for reservations made through our official website www.riu.com or through our call centre. If booked through an external source the conditions and additonals services will have to be consulted directly with the third party involved.