Sustainability

Social

RIU's social commitment consists of its responsibility towards its employees and the community in which it carries out its business. Both are governed by respect and by encouraging personal, economic and professional development.

Recursos Humanos

Since the company began, RIU has considered the people to be its main asset as the service fully depends on the direct relationship between the customer and the staff.

Therefore RIU has always given top priority to job training and internal promotion to ensure a workforce which sees in RIU an opportunity to develop themselves both personally and professionally.

The RIU team is characterised by its loyalty to the company and its identification with its philosophy of service. All this backed up by the Human Resources policy to ensure that we consistently offer our guests the best service on a daily basis.

Commitments Vedi tutti »

  • Treatment: Guarantee decent and fair treatment, which is respectful and does not allow for any form of discrimination
  • Employment: have in place procedures to guarantee equal opportunities.
  • Development: Encourage the professional performance of employees through objective and transparent processes, promoting training for ongoing improvement.
  • Remuneration: Have in place a remuneration policy and social benefits which are fair and in accordance with the social and regulatory framework.
  • Working relations: Recognise the right to trade union association and membership by establishing a relationship based on dialogue and cooperation..

Objectives Vedi tutti »

The main specific objectives relating to RIU's staff, as established in the 2013 Action Plan, are:

  1. Fulfil the commitments made in 2012 in the Equality Plan.
  2. Promote access for disabled people.

Measures Vedi tutti »

To achieve the objectives, the Corporate Social Responsibility team will implement the following measures:

  • Implementation of equality measures in accordance with the commitments of the Plan agreed in 2012.
  • Training for Middle Management in managerial skills.
  • Training for employees on the objectives of the ECPAT code.

Achievements Vedi tutti »

In 2012, the following achievements were made:

  • Carrying out the Plan for Communication and training in equality in Spain.
  • Implementing equality measures.
  • Training managers in handling disability.
  • Increase in the recruitment of disabled people in hotels and corporate entities in Spain.

Comunidad Local

RIU Hotels & Resorts is a company with a strong involvement in the community in the places in which it operates and as such works to contribute to the improvement and enhanced well-being of its social surroundings, generating opportunities for economic and social development.

Commitments Vedi tutti »

  • Integration: Respect, support and promote culture, regulations and preservation of the local environment.
  • Collaboration: Maintain a constant dialogue with the local community and social agents to be aware of their needs and contribute to their progress through responsible behaviour.
  • Purchasing: Prioritise the purchase of local products to strengthen the economic and social development of the community, provided that they guarantee the standards relating to quality, price and health and safety criteria.
  • Employment: Prioritize the recruitment of local staff to encourage the development of societies in which the company is present and the enrichment of the cultural diversity of our work teams.
  • Social investment: Establish a collaboration strategy with social entities with the following lines of action:
    • Community support initiatives
    • Biodiversity projects
    • Children's health and well-being programmes
    • Donations of rooms and services

Objectives Vedi tutti »

The 2013 Action Plan sets the following specific objectives for this year:

  1. Boost measurements to support local communities, extending the field of action to new areas.
  2. Put in place protocols against the sexual exploitation of children.
  3. Ensure continuity of solidarity projects that have already been launched.

Measures Vedi tutti »

To achieve the objectives, the Corporate Social Responsibility team will implement the following measures:

  • Implementation of ECPAT action protocols.
  • Ensure continuity of the sponsorship of associated entities.
  • Raise awareness amongst staff about the work of the Fundación Campaner. To find out more about the work of the Foundation you can watch a full video
  • New actions to support the local community in vulnerable destinations.

Achievements Vedi tutti »

In 2012, significant achievements were made in the Community area of the CSR Plan in a wide range of destinations and fields. The main ones were:

ECPAT

RIU Hotels & Resorts is aware that Commercial Sexual Exploitation of minors throughout the world is an issue which involves the tourism industry. For this reason, it supports the Code of Conduct for the Protection of Girls, Boys and Adolescents against Sexual Exploitation in Tourism and Travel (ECPAT). Thanks to this support, RIU is committed to complying with the criteria of the code through actions and good practices aimed at eradicating the problem.

Commitments Vedi tutti »

  1. Promote Human Rights and, in particular, the Rights of Children.
  2. Reject, reprimand and condemn the exploitation of people, in any of its forms, especially sexual and above all when it affects minors.
  3. Adopt preventative measures to stop the preparation or circulation of tourist programmes which promote or encourage sexual contact with minors.

Objectives Vedi tutti »

The objectives set by RIU in its effort to fight against this social scourge are as follows:

  1. Establish a company ethical policy against the commercial sexual exploitation of minors.
  2. Train staff in all countries in which it operates.
  3. Introduce a clause in contracts with suppliers establishing the common rejection of the commercial sexual exploitation of minors.
  4. Provide information to customers through informative material and our website.
  5. Provide information to “key local agents” in each destination.
  6. Report annually on the implementation of these points.