Help menu
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Reservations
- How can I make a reservation?
- riu.com vs call centre: same price?
- I cannot find a hotel in the reservations search box. Why?
- What happens if I don't turn up at the hotel?
- What methods of payment can I use?
- What currency will the reservation be charged to me in?
- A few days ago I consulted some prices but did not make the reservation until finding flights. Today, when I to make the reservation, the price had changed and now it is more expensive. Why is this?
- Families...
- When searching for availability for one person only, the rate that appears is higher. Why?
- Last year I visited one of your hotels and I would like to stay in the same room this year. Is this possible?
- Some time ago I made a reservation but the prices have gone down now. Can I update my rate to the current one?
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Hotel information
- What time is check-in and check-out?
- What services does the hotel I am interested in offer?
- Do the hotels have a crèche service?
- How many beds are there in the rooms? Two double beds or a king-size one?
- Is there a free-phone number to contact the hotels directly?
- When I arrive at the hotel, will I be able to extend my stay?
- Do you accept pets in the hotels?
- Can unaccompanied minors stay in Riu hotels?
- One of my children has celiac disease. Do you offer gluten-free meals in the hotel?
- Where can I ask for a Riu Hotels & Resorts catalogue?
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Transfers
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Cancel a reservation
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Change a reservation
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Groups
Transfers
Destinations with transfer service
At the moment the transfer service is only available in Aruba, Cancun, Playa del Carmen, Puerto Vallarta, Cabo San Lucas, Mazatlán, Puerto Plata & Punta Cana.
What is your airport transfer service?
Its a free service from the airpot to the hotel and back. All transfer services are provided by an external company and Riu Hotels & Resorts.
In Mexico and the Dominican Republic, this service is provided by HOTELBEDS or VIAJES EL SABALO.
In Aruba, by DEPALM TOURS.
Is the transfer included in my reservation?
It is free, but you must activate this option when you make the hotel reservation.
Do I have to pay for an Airport-Hotel-Airport transfer?
No. The transfer services are optional and free of charge. All the transfer and assistance in destination services are provided by companies external to Riu Hotels & Resorts.
Is the transfer service private?
No. Transfer to the hotel is shared. There is a maximum waiting time of 45 minutes whilst assistance is provided to all the passengers who have a reservation with the transport unit.
My flight details have changed. Can I change the pick-up time?
Mexico and Dominican Republic
The service cannot be guaranteed if changes in flights or other modifications are not notified within a period of less than 72 hours before your arrival.
Aruba
DEPALM TOURS only guarantees the transfer if the flight information or modifications are provided at least 8 days before your arrival.