Menu de ajuda
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Reservations
- How can I make a reservation?
- Why do I get a higher rate when I price a single person in the room?
- When I make a reservation, is my credit card charged right away?
- Can I prepay the reservation?
- Do I need to bring my confirmation voucher to check-in?
- Do you offer honeymoon packages?
- Does the credit card have to be from the person who travels?
- Prices have dropped since I made my reservation. Can you adjust the prices?
- Do you have a minimum stay requirement?
- Do you match other travel agents’prices?
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Cancelations
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Modifications
- Up until when can I modify my reservation?
- How many changes can I make in my reservation?
- Can I add a guest once we get to the hotel? If yes, what's the price?
- I made my reservation for one hotel. Can I switch hotels once there?
- How do I add an additonal person to a reservation made through a travel agent?
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Groups
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About Hotels
- How do I get information on the spa/watersports/excursion services?
- Can I make reservations for dinner?
- Do the rooms come with two double beds or kings?
- What is your high season and your low season?
- At what time is check-in and check-out?
- What happens if I don't make it to the hotel?
- Do you offer babysitting services at your resorts?
- Does "double room" mean two double beds?
- I have food ingredient allergies, can you accommodate my needs?
- Do you have conecting rooms available?
- What's the difference between ocean view and ocean front?
- Once I arrive at the hotel can I extend my stay if I like it?
- Can I shorten my stay once there if I can't stay for all the period booked?
- How can I order a Brochure?
- Is the water safe to drink in your resorts?
- I have a voucher/won a free RIU hotel night. How do I book it?
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Weddings
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Transfers
Groups
We're doing a group stay, who can I contact to arrange this?
It’s necessary to coordinate it through our gorups department, their email is groups@riu.com or at the number 011 52 998 881 4319.
Can I block some rooms so that my party can make their reservation with their own credit card?
Unfortunately it’s not possible to pre-block a set of rooms. The reservations would have to be confirmed and prepaid through our groups department or with the normal conditions of the call centre.
When can be considered a group?
Your party can be considered as a group if you are reserving up to 10 rooms, otherwise you can address your concerns to our Call Center