Menu de ajuda
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Reservations
- How can I make a reservation?
- Posso alojar-me no mesmo quarto do ano passado?
- Reservar para uma única pessoa, é mais caro?
- Why do I get a higher rate when I price a single person in the room?
- Do I need to bring my confirmation voucher to check-in?
- Do you offer honeymoon packages?
- Does the credit card have to be from the person who travels?
- Prices have dropped since I made my reservation. Can you adjust the prices?
- Do you have a minimum stay requirement?
- Do you match other travel agents’prices?
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Cancelations
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Modifications
- Up until when can I modify my reservation?
- How many changes can I make in my reservation?
- Can I add a guest once we get to the hotel? If yes, what's the price?
- I made my reservation for one hotel. Can I switch hotels once there?
- How do I add an additonal person to a reservation made through a travel agent?
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Groups
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About Hotels
- How do I get information on the spa/watersports/excursion services?
- Can I make reservations for dinner?
- Do the rooms come with two double beds or kings?
- What is your high season and your low season?
- At what time is check-in and check-out?
- What happens if I don't make it to the hotel?
- Do you offer babysitting services at your resorts?
- Does "double room" mean two double beds?
- I have food ingredient allergies, can you accommodate my needs?
- Do you have conecting rooms available?
- What's the difference between ocean view and ocean front?
- Once I arrive at the hotel can I extend my stay if I like it?
- Can I shorten my stay once there if I can't stay for all the period booked?
- How can I order a Brochure?
- Is the water safe to drink in your resorts?
- I have a voucher/won a free RIU hotel night. How do I book it?
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Weddings
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Ground Transportation
Cancelations
How can I cancel a reservation?
Step by step guide
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Go to the reservations page on our website.
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Click on the 'cancel a reservation' button just under the hotel search box.
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After that, insert the reservation ID and the e-mail address you provided when you made the reservation.
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Once you press send, your reservation will be cancelled automatically.
We recommend that you check the cancellation policy of the reservation before, as the cancellation conditions may vary.
What is your cancellation policy?
For christmas week we apply a 25% cancellation fee regardless of the time the reservaton was cancelled. In any other case the cancellation is three days prior the arrival for a full refund or to avoid penalty charges. In case of cancellation within the 72 hour limit the penalty will be one night of the reservation.
