Menu de ajuda
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Reservations
- How can I make a reservation?
- Posso alojar-me no mesmo quarto do ano passado?
- Reservar para uma única pessoa, é mais caro?
- Why do I get a higher rate when I price a single person in the room?
- Do I need to bring my confirmation voucher to check-in?
- Do you offer honeymoon packages?
- Does the credit card have to be from the person who travels?
- Prices have dropped since I made my reservation. Can you adjust the prices?
- Do you have a minimum stay requirement?
- Do you match other travel agents’prices?
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Cancelations
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Modifications
- Up until when can I modify my reservation?
- How many changes can I make in my reservation?
- Can I add a guest once we get to the hotel? If yes, what's the price?
- I made my reservation for one hotel. Can I switch hotels once there?
- How do I add an additonal person to a reservation made through a travel agent?
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Groups
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About Hotels
- How do I get information on the spa/watersports/excursion services?
- Can I make reservations for dinner?
- Do the rooms come with two double beds or kings?
- What is your high season and your low season?
- At what time is check-in and check-out?
- What happens if I don't make it to the hotel?
- Do you offer babysitting services at your resorts?
- Does "double room" mean two double beds?
- I have food ingredient allergies, can you accommodate my needs?
- Do you have conecting rooms available?
- What's the difference between ocean view and ocean front?
- Once I arrive at the hotel can I extend my stay if I like it?
- Can I shorten my stay once there if I can't stay for all the period booked?
- How can I order a Brochure?
- Is the water safe to drink in your resorts?
- I have a voucher/won a free RIU hotel night. How do I book it?
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Weddings
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Ground Transportation
Ground Transportation
Destinos com servio de transfer
Em que consiste o nosso serviço de transfer?
Trata-se de um serviço opcional de deslocação aeroporto-hotel-aeroporto para os clientes de Riu Hotels & Resorts. Por enquanto, este serviço apenas está disponível nos seguintes destinos: México, República Dominicana e Aruba.
Ao chegar ao aeroporto, um representante identificado com um logótipo de Riu Hotels irá recebê-lo na saída principal da terminal do aeroporto.
Este serviço é realizado por empresas externas a Riu Hotels & Resorts:
México (Cancún, Los Cabos, Nuevo Vallarta, Playa del Carmen): HOTELBEDS.
México (Mazatlán): VIAJES EL SABALO.
República Dominicana: HOTELBEDS.
Aruba: DEPALM TOURS.
Bahamas: MAJESTIC HOLIDAYS
Jamaica: CARIBIC VACATIONS
Costa Rica: SWISS TRAVEL
Do you offer ground transportation for all destinations?
Currently we are only able to offer ground transportation for the following destinations: Aruba, Mexico, Dominican Republic, Jamaica, Costa Rica and Bahamas.
Do I get a transfer service if I make the reservation through a travel agency?
When do I have to give my flight info to get ground transportation?
Mexico, Dominican Republic, Costa Rica, Jamaica and Bahamas
The service cannot be guaranteed if changes in flights or other modifications are not notified within a period of less than 72 hours before your arrival.
Aruba
DEPALM TOURS only guarantees the transfer if the flight information or modifications are provided at least 8 days before your arrival.
