RIU Hotels & Resorts works on a daily basis to develop its business in a way that is progressively more responsible towards the environment and the community. For this purpose, the Corporate Social Responsibility team has an ambitious Action Plan which focuses on three main areas: environment, society and human resources. We invite you to discover the commitments and objectives that RIU has set in each of these fields, as well as its achievements.
Thanks to the NGO Cabo Verde Natura 2000 the RIU hotels in Boa Vista is prepared for each nesting season which guests can take part in through various activities
During summer, RIU guests on the island of Boa Vista, Cape Verde, have the opportunity to coexist with the sea turtle in a responsible way and find out about this species through activities in the hotel thanks to the collaboration between RIU and the NGO Cabo Verde Natura 2000. The Riu Touareg hotel is all set to respect the nesting of the turtle with actions such as modification of beach lighting, removal of furniture from the sand at night, information for guests and the organisation of patrols to keep watch on Lacaçao beach every night.
Guests can learn about the turtles and the islands' biodiversity at the information sessions organised once a week by two teachers from the NGO in the Riu Touareg and Riu Karamboa hotels. And for the little ones, the RIU Entertainment team has organised special activities with the NGO to create a day dedicated to this endangered animal: the RiuLand Turtle Day. In this activity RIU´s mascot, the friendly turtle CALU, takes part in the games so children can learn at the same time as having fun.
The colony of the common or loggerhead turtle which nests on the coasts of Cape Verde is the third largest in the world, with almost 4000 females laying their eggs each year. Approximately 90% of the nests on the entire archipelago of Cape Verde are in Boa Vista, hence the immense importance of this work on the island.
The turtle egg-laying season in Cape Verde starts at the end of June and finishes in October, with a peak in July and August. It takes two months for the turtles to be born so from the summer to the end of the year visitors to Cape Verde, and more specifically the island of Boa Vista, can witness this magical ritual and maybe even take part in an organised turtle release.
The nesting of the turtle takes place at night which is why two rangers from Cabo Verde Natura 2000 patrol Lacaçao beach, where Riu Touareg is situated, from 19:30 in the evening to 06:00 in the morning. The guards ensure that people don't interfere with the turtles' nesting process and remove any nests positioned in the area used by guests to transfer them to a safer place.
RIU and Cabo Verde Natura 2000 signed an agreement at the end of 2011 thanks to which the NGO became RIU's advisor and auditor for environmental issues in Cape Verde. This project to protect the sea turtle is one of various positive results of this excellent collaboration.
ONG Cabo Verde Natura 2000:
Rua Primeiro de Maio s/n. Sal Rei. Boa Vista. Cabo Verde
Telefono: (+238) 2511054
The hotel chain took another step in its strategic plan for Corporate Social Responsibility by committing to take actions in order to prevent the sexual trade with minors in tourism
Carmen Riu, CEO of RIU Hotels & Resorts, along with María Martínez Hernández from FAPMI-ECPAT Spain, signed in Gran Canaria on 26th September 2012, the Code of Conduct against the commercial sexual exploitation of minors. With this signature the hotel chain commits to fight against the sexual exploitation of boys, girls and teenagers in tourism through various actions, with the support and collaboration of FAPMI-ECPAT Spain, the body which is responsible for managing the Code in this country. The signing took place in the ExpoMeloneras Conference Centre in Maspaloma, one day before the celebration of the 2012 World Tourism Day and the same week the tourist destination celebrated its 50th Anniversary.
María Martínez Hernández, FAPMI-ECPAT, has been responsible for welcoming the signing ceremony, which was witnessed by Consuelo Crespo, president of UNICEF in Spain; Marco Aurelio Pérez, Mayor of San Bartolomé de Tirajana; Ricardo Fernández of Puente Armas, Deputy Councillor of Tourism in the Canarian Government; Yolanda Perdomo, director of the Secretariat of Affiliated Members of the OMT; María Jesús Conde, representative of UNICEF in the Dominican Republic; and Nereida Castro, president of the Canarian UNICEF Committee.
As a result of the adherence of RIU to the Code of Conduct, a debate has been initiated on Tourism and Social Responsibility, “Fighting together against the sexual exploitation of minors in the tourism sector”, overseen by Consuelo Crespo, president of UNICEF Spain. Businesses in the sector and institutions have demonstrated their experience in the defense of the Children’s Rights, and in particular in the struggle against the sexual exploitation of minors.
The Sexual Exploitation of Boys, Girls and Teenagers in tourism is a growing problem which requires the intervention of all parties involved. Every year, more than 1.8 million minors worldwide find themselves forced to enter into commercial sexual exploitation. Tourism, given that it is the main industry worldwide, exerts economic, cultural, environmental and socio-political effects in the areas it operates, having a direct impact on the lives of boys, girls and teenagers in these communities.
The public authorities and the private sector have a legal and moral obligation to ensure that the protection of boys, girls and teenagers is incorporated into the agenda for development in tourism. The Code of Conduct for the protection of boys, girls and teenagers against commercial sexual exploitation is an international tool driven by the tourism industry concerned, in collaboration with ECPAT International, financed by UNICEF and with the support of the World Tourism Organisation. It acts as an instrument of self-regulation and Corporate Social Responsibility to provide additional protection to boys, girls and adolescents against commercial sexual exploitation in the tourism sector.
RIU Hotels & Resorts, in adhering to this initiative, promises to apply the following six criteria:
- To establish a corporate ethical policy against the commercial sexual exploitation of minors.
- To train staff in all the countries where they operate.
- To introduce a clause in contracts with providers to establish common rejection of the commercial sexual exploitation of minors.
- To supply information to customers by means of informative material and our website.
- To supply information to “key local agents” in each destination.
- To report annually on the implementation of these points.
RIU Hotels, by committing to these criterias, works in an active way in the fight against sexual tourism involving boys, girls and teenagers in the international hotel industry, by strengthening the networks and mechanisms to combat this problem.
Travelife measures with environmental and social indicators the level of responsibility of the hotels with three achievement levels: Bronze, Silver and Gold
Fifteen hotels of RIU Hotels & Resorts in Spain, Morocco, Portugal and Cape Verde have received the ‘Travelife Gold Award’, a distinction which certifies them as environmentally and socially responsible. RIU Hotels & Resorts has established as one of the priority goals of its Corporate Social Responsibility Plan to achieve the certification of all its hotels and to do so, it has chosen the Travelife programme.
This international system establishes social and environmental indicators and according to the degree of compliance, tourist companies may be awarded with a Bronze, Silver or Gold certificate. These first Gold certificates, with the highest level of compliance, are an excellent start for the ambitious project which RIU hopes to accomplish, with 75% of its hotels certified in 2013 and 100% in 2014.
The following RIU hotels have been audited and certified with the "Travelife Gold Award":
- Riu Calypso (Fuerteventura, Spain)
- Riu Garoe (Tenerife, Spain)
- ClubHotel Riu Buena Vista (Tenerife, Spain)
- Riu Belplaya (Torremolinos, Spain)
- Riu Nautilus (Torremolinos, Spain)
- Riu Monica (Nerja, Spain)
- Riu Tikida Dunas (Agadir, Morocco)
- Riu Tikida Beach (Agadir, Morocco)
- Riu Palace Tikida Agadir (Agadir, Morocco)
- Riu Tikida Palmeraie (Marrakech, Morocco)
- Riu Tikida Garden (Marrakech, Morocco)
- Riu Palace Algarve (Algarve, Portugal)
- Riu Guarana (Algarve, Portugal)
- Riu Palace Madeira (Madeira, Portugal)
- Riu Funana(Sal, Cape Verde)
- Riu Garopa (Sal, Cape Verde)
- Riu Touareg (Boa Vista, Cape Verde)
- Riu Karamboa (Boa Vista, Cape Verde)
As well as working with Travelife, the CSR Department is also using ISO certification in the area of Sustainability, Quality and Food Safety, which has started to be implemented this year in Tunisia.
Travelife is an international certification system which helps hotels and places offering accommodation to improve management in social and environmental matters. Those hotels which comply with the strict sustainability criteria receive a certificate that the hotels may use to show that they are making an effort to “do things properly” in areas such as fair salaries or reductions in water and energy consumption. This tool allows travellers to select from among all the available options those hotels which are making an effort to operate responsibly with the environment and the community. The list of certified hotels can be consulted at www.travelifecollection.com.
Throughout 2013, RIU will present for audit all the hotels on the Balearic Islands, Canary Islands, Madeira, Bulgaria, Morocco, Mexico, Dominican Republic, Jamaica and Costa Rica, which total 59 establishments. The success of this project will mean that in two years RIU will have around 75% of its facilities certified as environmentally and socially responsible. The work will continue in 2014 with the aim of having 100% of the hotels certified.