Haben Sie Fragen?

RIU Hotels & Resorts offers you the best tools for reserve your vacations:

  • Directly through the official website www.riu.com
  • Contacting us by phone. You will find the number in our homepage
  • Using your mobile phone.

If you need to modify an already confirmed reservation you should directly contact our Reservation Center in order to do any change. If there is availability for new dates or to include more persons, they immediately confirm you your new details.

In order to cancel a reservation made through www.riu.com or by phone you can directly contact our Reservation Center or log in your RIU account and cancel it. You must remember to check your confirmation document and check the cancellation politics and the dateline to make it without penalties.

RIU offers easy payment methods, in the last step you’ll find the method of payments available for each destination:

  • Pay at the front desk: Most of our hotels allow you to pay your reservation in cash or with a credit card on the arrival day. We will request a credit card number to guarantee your booking.

  • Online payment: We also accept different type of credit and debit cards. The payment will be made in the date specified on the last step of your reservation. You will also find the terms and conditions on the confirmation document that you will receive by email or you can contact our Call Center.

*Important: If you have chosen to pay via web by card, payment will be made in the currency indicated on the website. If you have chosen to pay directly at reception on arrival, the charge will be held in the local currency of the destination with the change rate of the day. To avoid currency fluctuations, we recommend that you pre-pay your reservation through www.riu.com.

It is also possible to pay with a card of another person, but it is very important that the owner knows that in case of a no-show or if you do not cancel / modify within the deadlines, the charges will be made on the card provided. To authorize this payment you must complete the form on the last step, cardholder must sign and you will have to take the document to the hotel the day of arrival. 

RIU Hotels & Resorts checks everything before your arrival, so your check-in day you can enter your room from 03:00pm. So, if you think you will arrive before, you can call your Hotel reception to inform about it and they will explain how you should proceed. The Hotel reception can take care of your suitcases until your room is ready while you take a ride and meet the resort facilities.

RIU Hotels & Resorts cooperate with some international transfer companies in order offering you an easy and fast way to arrive to our hotels. This service is available in the following destinies: Aruba, Mexico, Republica Dominicana, Jamaica, Costa Rica and Bahamas.

RIU Hotels & Resorts offers you a specialized department to let you reserve rooms and meeting rooms for events like meetings or weddings, with all the facilities you may need and a first quality service. If you want to reserve in RIU Plaza Hotels you can find all the information in www.riuplaza.com and if you need beach hotels, you can contact our Reservation Center. 


We know how important is your pet for you, but for security and hygiene reasons we feel sorry not allowing them in our hotels. 

RIU Hotels offers its regular guests a loyalty card called RIU Class with which you can accumulate points for every booking you make through your account. Register to enjoy its many benefits and discounts.


RIU Hotels & Resorts offers its clients the easiest way to reserve, that's why you will find the same rates and availability using one method or the other. If you already have a reservation made and you find a lower price, you can modify your reservation by contacting us. We will be able to change it if the hotel has availability for the same room and dates you booked. If you need any further information, please contact our Call Center.

Rates can't be modified when the reservations has been made through travel agencies, because they have their own contracts. RIU Hotels & Resorts guarantee you the best online rates.


You may not find the hotel you are looking, because the resort may be under renovation or closed temporarily and is not possible to book rooms. In that case, to allow our clients book their holidays we offer our hotels through travel agencies and tour operators. If you need any further information, please contact our Call Center.

Reservations

RIU Hotels & Resorts offers you the best tools for reserve your vacations:

  • Directly through the official website www.riu.com
  • Contacting us by phone. You will find the number in our homepage
  • Using your mobile phone.

RIU Hotels & Resorts offers its clients the easiest way to reserve, that's why you will find the same rates and availability using one method or the other. If you already have a reservation made and you find a lower price, you can modify your reservation by contacting us. We will be able to change it if the hotel has availability for the same room and dates you booked. If you need any further information, please contact our Call Center.

Rates can't be modified when the reservations has been made through travel agencies, because they have their own contracts. RIU Hotels & Resorts guarantee you the best online rates.


Rates and offers published in www.riu.com are based for reservations in double rooms for 2 adults. The prices are always based per person/night but in some hotels the prices are per room/night. When you book for only one person the system applies the basic price and in some cases it can be higher than the double room rate. If you need any further information, please contact our Call Center.

RIU offers easy payment methods, in the last step you’ll find the method of payments available for each destination:

  • Pay at the front desk: Most of our hotels allow you to pay your reservation in cash or with a credit card on the arrival day. We will request a credit card number to guarantee your booking.

  • Online payment: We also accept different type of credit and debit cards. The payment will be made in the date specified on the last step of your reservation. You will also find the terms and conditions on the confirmation document that you will receive by email or you can contact our Call Center.

*Important: If you have chosen to pay via web by card, payment will be made in the currency indicated on the website. If you have chosen to pay directly at reception on arrival, the charge will be held in the local currency of the destination with the change rate of the day. To avoid currency fluctuations, we recommend that you pre-pay your reservation through www.riu.com.

It is also possible to pay with a card of another person, but it is very important that the owner knows that in case of a no-show or if you do not cancel / modify within the deadlines, the charges will be made on the card provided. To authorize this payment you must complete the form on the last step, cardholder must sign and you will have to take the document to the hotel the day of arrival. 

If you already have a room and you want to add another person, you must contact our Call Center in order to modify your reservation and to re-calculate the total amount. The Call Center will be able to modify it if you reserved through our website or directly by phone. 

If your reservation was made through a travel agency you must contact the agency and request them the changes you need. 

Once done, you can ask the hotel to assign the rooms close to each one depending on availability. 

If the extra person arrives at reception without a reservation, he will have to request a room in the hotel with the price of the day. For more information please contact the Call Center.

You may not find the hotel you are looking, because the resort may be under renovation or closed temporarily and is not possible to book rooms. In that case, to allow our clients book their holidays we offer our hotels through travel agencies and tour operators. If you need any further information, please contact our Call Center.

If you are already in the hotel and you want to extend your stay, you can request it to the receptionists, do a new reservation online or contact the Call Center. We inform you that hotel prices can be different from the web and are subject to availability.

You will find on the web, several offers that change weekly. These deals are subject to availability and have a deadline to reserve. It's possible that when you check the prices of a hotel, the promotion is no longer available and the web will offer you an alternative date or hotel. We recommend that you contact the Call Center if you think that there might be an error or to reserve your stay through the website to ensure the best price for your next vacation. 


Some hotels are not allowed, for security reasons, hosting more than three people in each room. To guarantee you the comfort you deserve, RIU Hotels & Resorts offers you the ClubHotels, hotels with the best services and facilities for children, with spacious rooms, daily activities, shows and sports to guarantee you and your children enjoy your stay.

RIU Hotels offers its regular guests a loyalty card called RIU Class with which you can accumulate points for every booking you make through your account. Register to enjoy its many benefits and discounts.


To recover your Riu Class password you can go to our website www.riu.com, go to the My Account where you can request a new password.
  • Visit www.riu.com and find the My Account area, located on the right side of the page. Click Login and then on the "I forgot my password" link
  • Enter your username and email and click "Send". Riu Hotels will send you an email with your password.
  • Check your email and then return to www.riu.com and access your account.

For Riu Hotels it is very important to protect the customer's information, therefore, the security of our website www.riu.com guarantee the confidentiality of the information you enter at all times. You can check the Terms and Conditions  at the bottom of our website or on the last step of the booking.

Once you confirm your reservation online, there is no need to call the hotel to inform of your arrival, reception will automatically receive a copy of your reservation with all the details. The day of your trip, do not forget your airline tickets, identification cards (passport if necessary), confirmation of transfers (if requested) and hotel confirmation received by email. In case you haven’t received this document, please contact the Call Center.

Once you make your reservation through our website or by phone, you will receive by email a confirmation document with all details. The hotel will receive a copy of the room you choose and the dates you've selected, along with the confirmation number that starts with the letters "RNT". At the hotel, you must present the confirmation and the reservation number so the hotel can quickly find your reservation. It is possible that in some cases the reservation has been successful but has not reached into the system automatically and the hotel can not see the details. If this occurs, the reception can contact the Call Center to request the information. If you have reserved your room with a travel agency, it is important to present the confirmation document of the agency as well as number of your reservation. If the hotel does not find the details, contact the agency and re-confirm that they have sent the necessary information.

Cancellations

If you need to modify an already confirmed reservation you should directly contact our Reservation Center in order to do any change. If there is availability for new dates or to include more persons, they immediately confirm you your new details.

In order to cancel a reservation made through www.riu.com or by phone you can directly contact our Reservation Center or log in your RIU account and cancel it. You must remember to check your confirmation document and check the cancellation politics and the dateline to make it without penalties.

Hotels

If you need to consult anything in particular with regards to your booking or you have any queries about a service, please telephone the number that appears on the www.riu.com homepage and speak to our Customer Service team. If you wish to contact reception for a more specific reason you can find the number by visiting the Hotels & destinations page on www.riu.com and clicking on the hotel on the map.

RIU Hotels & Resorts checks everything before your arrival, so your check-in day you can enter your room from 03:00pm. So, if you think you will arrive before, you can call your Hotel reception to inform about it and they will explain how you should proceed. The Hotel reception can take care of your suitcases until your room is ready while you take a ride and meet the resort facilities.

Some RIU rooms are bigger than others and they can offer kingsize beds, double beds or twin bedded rooms. We can not guarantee you a specific kind of bed but you can ask for it when doing your reservation and if it is available the Hotel will offer you it. If you need any further information, please ask our Reservation Center.

If you want to ask for information about excursions, activities, spa and golf, you will find all the contacts and companies which can offer these services in the Hotel reception. You also can check our website; checking your hotel or destiny information sheet you will find most of the details. Do not hesitate to contact our Reservation Center or your Hotel reception if you need any further information.

It is important for us that you enjoy our food during your stay and we understand how important is the gluten free food for celiacs. That's why you will find selected gluten free food in our hotels. We feel sorry for not having complete gluten free menus in all hotels every day, so please, we kindly recommend you to contact your Hotel reception before your arrival in order to inform about your needs, and they will tell you if it is possible to satisfy all of them. 

RIU Hotels & Resorts has not babysitter services for free, but if you contact your Hotel reception in advance, most of them will help you to contact a babysitter who will come to the hotel. Please ask for the cost of the babysitter services before reserving it.

RIU Hotels & Resorts is involved with the environment and has the Nature Friendly Billing Stamp, that is why we don't send catalogs to particulars. You will find the information sheet of each of our hotels in our website, with all the information about services, facilities and activities. You will also find information magazines in the hotels receptions and soon you can also look for them online.

Groups

RIU Hotels & Resorts offers you a specialized department to let you reserve rooms and meeting rooms for events like meetings or weddings, with all the facilities you may need and a first quality service. If you want to reserve in RIU Plaza Hotels you can find all the information in www.riuplaza.com and if you need beach hotels, you can contact our Reservation Center. 


If you are using our website www.riu.com you can book a maximum of 3 rooms and you ask for being accommodated as close as possible. To book more than 3 rooms you can do several bookings or you can directly contact our Booking Center to organize the guests in the most comfortable way.

Transfers

RIU Hotels & Resorts cooperate with some international transfer companies in order offering you an easy and fast way to arrive to our hotels. This service is available in the following destinies: Aruba, Mexico, Republica Dominicana, Jamaica, Costa Rica and Bahamas.

Riu Hotels & Resorts works with professional transfer companies in order to make easier your arrival, without needing looking for a taxi or another vehicle. The transfer are from the closest airport to the hotel and from the hotel to the closest airport. This service is available in some destinies and you can request it when reservation your room in www.riu.com or calling the Reservation Center.

These are the companies we cooperate with, each one has a different rate in each different destiny:

  • México: HOTELBEDS
  • México (Mazatlán): VIAJES EL SÁBALO
  • República Dominicana: HOTELBEDS 
  • Costa Rica: SWISS TRAVEL
  • Jamaica: CARIBIC VACATIONS
  • Bahamas: MAJESTIC HOLIDAYS
  • Aruba: DEPALM TOURS

At your arrival to the airport an identified RIU Hotels & Resorts representative will wait for you in the main door of your arrival terminal. You should know that this is not a private service, so there is a maximmum of 45 minutes waiting time. If you find not our representative at your arrival, you should go as soon as possible to the company office in the airport. The contact data and phones are in you confirmation transfer voucher.

At the last step of your reservation in www.riu.com, you will find a section where you can request the transfer service and inform about your flight details. Each destiny has each own rate including round trip. Finishing your reservation you will receive at your e-mail, the transfer document confirmation and all the information about the company and the timetable. If you already reserved your room and you need to request the transfers, please contact our Reservation Center and request it by phone.

Once the transfer is reserved, if you need to make some modification or cancel your reservation you must contact the transfer company. The service can not be guaranteed if the flight changes are not communicated at least 4 days before the arrival. You can find all the information and contacts in the confirmation document you receive by e-mail. If you need any further information please do not hesitate to contact our Reservation Center.

General Rules

We know how important is your pet for you, but for security and hygiene reasons we feel sorry not allowing them in our hotels. 

We kindly ask our guests not wearing wet clothes in the restaurant, using shoes and, while having dinner in restaurants, wear casual or elegant clothes. 

To respect all our hosts comfort smoking is not allowed in rooms, neither in the hotel closed areas. Some hotels have smoking areas so please, ask in your Hotel reception.

If you reserve through the website www.riu.com or calling our Reservation Center you can inform about your arrival time. It is important to inform the Hotel Reception if you arrive later than 18:00h, because this is the timeline for the confirmed reservations.

Law does not allow to host children without an adult of legal age in charge. 

We kindly ask our hosts to moderate all the acoustic volume in the rooms and the common areas, specially at night, and to respect the silence in stairs and corridors.

Plan a Wedding

It is possible to marry in our resorts. You can choose your ceremony between civil, religious or matrimonial vows. We will plan everything for you to give you and your guests a wonderful day.

Planning a wedding is very easy because RIU Hotels & Resorts offers online everything you need to organize all the details. You only need to check our weddings section in our website www.riu.com and choose the destiny, day and ceremony type you want. We ask you for some basic datas and a wedding planner will contact you to take care of everything.

You will find in most of our Caribbean hotels special packages to organize your wedding in an easy way. Check the available services RIU Hotels & Resorts offers you to find your perfect day.

Travel Agents

Working with us has never been so easy, now you can access our reservation system, checking availability and access all the reservations in your account. In addition you can directly contact our commercial agents in each destiny and print all the documentation you need for your clients. If you want to begin now you only need to register in the website Riu Agents and fill the form there in order to receive your passwords. If you need any further information you can check our Reservation Center. 

Riu Hotels & Resorts has an exclusive program for travel Agencies where they can win points and enjoy lots of advantages. If you are registered in our website www.riuagents.com and you want enjoy your points check our RIU PartnerClub section.

Haben Sie gefunden was Sie gesucht haben?

Senden Sie uns einfach eine E-Mail an

reservations@riu.com

In den schönsten Urlaubszielen weltweit

Um die Serviceleistungen auf www.riu.com zu verbessern, geben Sie Ihr Einverständnis zur Verwendung unserer Cookies Weitere Informationen . Zustimmung