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Forget about everything, enjoy the excitement of your wedding in Playa del Carmen

Questions and Answers

1In case of rain, is the ceremony canceled?

In the Riu Palace Riviera Maya Hotel if the wedding is scheduled for the beach and it rains, the couple will be moved to the terrace or Lobby which is covered.

2Are there any optional services that must be reserved prior to our arrival at the hotel?

Yes, the request of the optional services are asked while you are in contact via email with the MICE Manager. Once you arrive at the destination you will finalize the special requests as restaurant reservations, wedding cake designs, flowers, etc.

3When is payment for optional services made?

Full payment of the optional services and wedding package is done after your interview with the Wedding Planner.

4How many people is allowed at semi-private dinner?

The maximum number of people for a semi-private dinner at Riu properties is 40 people, over 40 wedding guests the event will need to become private and extra costs will apply.

For more information please download our catalog

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Services

  • Room service 24 hours a day
  • "Don Manolo" restaurant with terrace
  • "Botafogo" Brazilian restaurant
  • "Krystal" Fusion restaurant
  • "Yashima" Japanese restaurant
  • "Agave" Mexican restaurant
  • "Chilis" poolside restaurant / grill and steakhouse
  • "La Habana" lobby bar
  • "Lírico" lounge bar with terrace
  • Sports bar (open 24 hrs, All Inclusive service)
  • "La Plaza" terrace
  • "Daiquirí" poolside bar with swim-up bar
  • Swimming pool with adjoining whirlpool bath (1,257 m²)

  • Children's swimming pool (7 m²)
  • Free sun loungers, towels and parasols by pool area
  • Sun terrace
  • Children's playground
  • "Renova Spa" with a variety of treatments, beauty salon and massages (additional charge)
  • Free gym, sauna and whirlpool bath
  • Use of the gym, whirlpool bath and sauna is restricted to guests over 18 years old. Sports shoes are compulsory when using the gym
  • Hairdresser
  • Kiosk / gifts, boutique
  • Use of computers with Internet access (additional charge)
  • Free WiFi throughout hotel
  • In accordance with Mexican law smoking is not permitted inside the hotel: guests may only smoke outdoors
  • Riu Playa del Carmen Resort Conference Centre (next to ClubHotel Riu Tequila):
  • 5 conference rooms with capacities for up to 785 persons. Total 7,836 sq ft (728 m²)

Rooms
  • 400 guest rooms
  • Junior suites with:
  • Turndown service
  • Bathroom with hydromassage bathtub
  • Hairdryer
  • 110 V
  • Telephone
  • Free WiFi
  • Central air conditioning
  • Ceiling fan
  • Minibar
  • Liquor dispenser
  • Coffee maker
  • Satellite TV (flat screen)
  • Integrated lounge area with 2 steps between levels
  • Electronic in-room safe (Laptop size. Interior dimensions: H 18 cm / 7.0 in x W 42 cm / 16.5 in x D 34 cm / 13.3 in)
  • Iron and ironing board
  • Balcony or terrace
  • Inter-connecting rooms available
  • Suites with:
  • Bathroom with hydromassage bathtub, shower cabin, bidet and bathrobe
  • Integrated lounge area with 2 steps between levels
  • Dressing room
  • Whirlpool bath suites with:
  • Whirlpool bath on upper terrace
Gastronomy
  • All Inclusive 24 hours
  • All meals and snacks
  • Breakfast:
  • Full American breakfast buffet, live cooking stations, fruit, juices and Cava
  • Continental breakfast / snacks
  • Lunch:
  • Hot and cold buffet and live cooking stations
  • Pizzas, pasta, salads and assorted desserts
  • Dinner ("Don Manolo" restaurant):
  • Buffets and live cooking stations
  • Special evenings: themed buffet (three times a week)
  • Optional dining (reservations required in advance):
  • Brazilian Rodizio (main course with table service; buffet starters and dessert)
  • "Agave" Mexican restaurant (à la carte; buffet starters and dessert)
  • À la carte:
  • Grill and steakhouse
  • "Krystal" Fusion restaurant
  • "Yashima" Japanese restaurant
  • Formal dress required for dinner. Main restaurant: gentlemen – no sleeveless T-shirts. Theme restaurants: gentlemen – no sleeveless T-shirts, long trousers
  • Snacks 24 hours a day
  • For additional lunches and snacks, free choice from a selection of restaurants at all the Riu hotels in Playacar
  • Beverages:
  • Unlimited local and imported beverages 24 hours a day
  • Drinks service at pool
  • Access to all bars at the Riu hotels in Playacar
  • Regularly restocked minibar and liquor dispenser
  • Room service 24 hours a day
Sport
  • All Inclusive features
  • Sports and activities:
  • Floodlit hard surface tennis court
  • Table tennis, workout, volleyball, 1 introductory scuba diving lesson in the pool
  • Windsurfing, catamaran, kayaking, body board and snorkelling equipment
  • Sauna, whirlpool bath and gym
  • Entertainment:
  • Daytime entertainment programme for children ages 4 to 7 and ages 8 to 12 at "RiuLand" (daily)
  • Daytime entertainment programme for adults (daily)
  • Live music, shows or Riu evening programme (daily)
  • Free entry to "La Piñata" discotheque and drinks (Riu Tequila, open every night)
  • Other sports in hotel (additional charge):
  • Billiards
  • Sports and facilities nearby (additional charge):
  • Various water sports available
  • Tennis lessons
  • 18-hole golf course
  • The RIU Group has no direct or indirect relationship with external services (especially PARASAILING) and does not assume any liability for them, any contract between them being the exclusive responsibility of the clients themselves.
All Inclusive
  • All meals and snacks:
  • Breakfast:
  • Full American breakfast buffet, live cooking stations, fruit, juices and Cava
  • Continental breakfast / snacks
  • Lunch:
  • Hot and cold buffet and live cooking stations
  • Pizzas, pasta, salads and assorted desserts
  • Dinner ("Don Manolo" restaurant):
  • Buffets and live cooking stations
  • Special evenings: themed buffet (three times a week)
  • Optional dining (reservations required in advance):
  • Brazilian Rodizio (main course with table service; buffet starters and dessert)
  • "Agave" Mexican restaurant (à la carte; buffet starters and dessert)
  • À la carte:
  • Grill and steakhouse
  • "Krystal" Fusion restaurant
  • "Yashima" Japanese restaurant
  • Formal dress required for dinner. Main restaurant: gentlemen – no sleeveless T-shirts. Theme restaurants: gentlemen – no sleeveless T-shirts, long trousers
  • Snacks 24 hours a day
  • For additional lunches and snacks, free choice from a selection of restaurants at all the Riu hotels in Playacar
  • Beverages:
  • Unlimited local and imported beverages 24 hours a day
  • Drinks service at pool
  • Access to all bars at the Riu hotels in Playacar
  • Regularly restocked minibar and liquor dispenser
  • Room service 24 hours a day
  • In-room safe
  • Sports and activities:
  • Floodlit hard surface tennis court
  • Table tennis, workout, volleyball, 1 introductory scuba diving lesson in pool
  • Windsurfing, catamaran, kayaking, body boarding and snorkelling equipment
  • Sauna, whirlpool bath and gym
  • Entertainment:
  • Daytime entertainment programme for children ages 4 to 7 and ages 8 to 12 at "RiuLand" (daily)
  • Daytime entertainment programme for adults (daily)
  • Live music, shows or Riu evening programme (daily)
  • Free entry to "La Piñata" discotheque and drinks (Riu Tequila, open every night)
  • All accommodation, taxes and tips included
  • All hotel guests are required to wear an "All Inclusive" wristband for identification purposes
Map and location
See map

AV Xaman-Ha Mza 9 Y 10 Lote 1 INT. FRACC. Fase II Solidaridad
Playa del Carmen - Quintana Roo - 77710
Tel: (+52) 9848772280

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