Hotel Riu Bambu 5*

Spent a great 2 weeks here with my partner and her son. Staff were great always ready with a friendly hello and conversation, helped me bring back some gcse Spanish memories…! Any request done via the app was completed promptly like extra pillows and mini bar restock. As mentioned by others the rooms are looking a bit tired but they were clean, spacious enough for us and the aircon worked well. Grounds we immaculate with the gardeners constantly working on them. We stayed by the Tui pool which was a lot quieter for us which is what we preferred. Only complaint is that non Tui guests can’t seem to read that it’s an exclusive area so maybe a walkthrough by a member of management to check would be good. We couldn’t fault the food, preferred eating earlier in the evening when it was less chaotic in the buffet restaurant, we didn’t eat mostly in the À la castes and service was great. Beach was lovely. Obviously has a lot of seaweed but there is nothing that can be done about a naturally occurring thing and they clear it as much as they can. Would I return - yes Would I recommend it - yes.

My family and I stayed at the Riu Bambu from July 2 to July 5, and overall we had a very enjoyable experience. The service at the front desk was excellent. The staff were friendly, welcoming, and very helpful throughout our stay. We were assigned a room on the first floor, which initially concerned me because I usually request a second or third-floor room to avoid issues with bugs. However, I was pleasantly surprised to find that the room was very clean, well-maintained, and completely free of bugs. The food at the restaurants was very good, with a great variety of options and plenty of fresh fruit available every day. There was something for everyone to enjoy. The resort has six pools, but we spent most of our time at the Blue Pool, which was located near our room. The pool itself was large, relaxing, and much less crowded than the main pool near the lobby. Unfortunately, this is where we encountered the only significant issue during our stay. The Blue Pool did not appear to be cleaned and maintained as frequently as the main pool. There were often leaves and dead bugs floating in the water. On our last day, since our flight was not until late in the evening, my grandchildren wanted to spend some more time at the pool. When we arrived, we noticed cigarette butts floating in one corner and what appeared to be a large clump of hair at the bottom of the pool. This was disappointing, especially considering how well-maintained the rest of the resort appeared to be. I believe the resort should consider closing the pools at a designated time each evening. The night before our departure, there were guests still using the pool around 10:00 PM, and unfortunately not everyone treats the facilities with respect. At other resorts I have visited, staff were routinely cleaning the pools early in the morning, at the very least removing any debris that had accumulated overnight. Overall, we had a wonderful stay and would recommend Riu Bambu to others. The staff, accommodation, food, and overall atmosphere were all excellent. My only concern was the maintenance of the Blue Pool, which did not seem to receive the same level of attention and cleaning as the main pool near the lobby. Addressing this issue would greatly improve the guest experience.