Hotel Riu Palace Baja California

Been here several times and love the resort but they moved my reserved elite club room and won’t answer my calls. I know there is staff at the reception. They answered once and then hung up.

I just returned from a 6-day, 5-night stay at Riu Baja adults only , and I have mixed feelings about my experience. First, I will give credit where it’s due. The resort is absolutely beautiful, and the cleanliness is top-notch. The staff does an excellent job maintaining the property, and the breathtaking ocean views are definitely a highlight. However, if good food and drinks are important to you, I would seriously reconsider staying here. The food was extremely disappointing! This is exactly why I stopped booking all-inclusive resorts in the first place. The food is always a hit or miss, and unfortunately, this resort was a major miss. I was even served what appeared to be spoiled shrimp at the Guacamole restaurant, and some of the food had a strange chemical-like taste. The room service menu was also very limited and boring, with very few appealing options. The drinks were just as inconsistent. It really depended on which bartender made your drink. I do want to give a special shoutout to Salvador, who made an amazing Old Fashioned! He definitely deserves recognition. The poolside entertainment was also underwhelming. The entertainment staff could do a much better job engaging with guests and creating a fun, lively atmosphere. overall hospitality was disappointing as well. For a resort of this caliber, I expected a much higher level of service. On the positive side, the resort is incredibly clean, well-maintained, and offers stunning beach views. Thank goodness for that, because can you imagine staying at a resort with bad food AND poor cleanliness? Overall, the resort is beautiful, but beauty alone isn't enough. When you're paying for a luxury vacation, you expect great food, quality drinks, engaging entertainment, and exceptional hospitality. Unfortunately, this resort fell short in several of those areas. If you're going strictly for the views and a beautiful property, you may enjoy it. But if food, drinks, and overall guest experience matter to you, I would think twice before booking. The Riu parties at Santa Fe are kool If you are okay with Spanish and House beat music all Night. The rooms are very spacious for three