"Paid for elite club and got worst room ever!!!!!"
I had a horrible experience at RIU Baja California in Cabo, Mexico, and after spending nearly $5,000 just for the Elite Club experience, I expected so much more\. Unfortunately, this resort fell far short of my expectations, and I will NEVER stay here again\!
**The biggest issue was the room I was given\.** After paying nearly $5,000 for the Elite Club, I was placed in what felt like the smallest, most basic room in the entire resort, with the smallest balcony imaginable\. Meanwhile, other members of the group I traveled with who also paid for Elite Club received much bigger rooms with much larger balconies\. The room I was given looked like something that should have been a standard, regular room, not a room for someone who paid extra for an upgraded experience\! It was extremely disappointing to spend that kind of money and feel like I received the bare minimum\.
I even tried going back to the area where we booked our rooms to get answers or address the situation, but no one was ever there to help me\. That made an already frustrating situation even worse\.
**Housekeeping was another disappointment\.** Every time the cleaning team came to my room, they would take my washcloths and towels and leave me with towels but no washcloths\. I constantly had to deal with missing basic necessities\. What made this even more frustrating was hearing from others in my group that their housekeeping teams made cute towel animals and creative towel decorations every time they cleaned their rooms\. Meanwhile, all my housekeeping team did was make the bed\. It felt like the level of service was completely different from one guest to another\.
**The service at the buffet and restaurants was terrible\.** Staff members constantly walked past us while we were trying to ask questions or get assistance\. It was as if we were invisible\. We should not have to struggle to get someone’s attention just to receive basic customer service at a resort where we paid good money to stay\. My husband even asked for a shot at a restaurant after receiving only one, and he was told no\. The entire experience left us feeling unwelcome and frustrated\.
**The entertainment was also disappointing\.** It was lackluster and did not live up to what I expected from a resort of this caliber\. Overall, the atmosphere, service, and experience were nowhere near what I thought we were paying for\.
My biggest complaint is that I spent nearly $5,000 for the Elite Club experience and was given a room that felt like the most basic option available\. When you pay that much money for an upgraded experience, you expect quality accommodations, attentive service, and to feel like your money was well spent\. Instead, I felt shortchanged, overlooked, and completely disappointed\.
**RIU Baja California needs to do better when it comes to consistency, customer service, housekeeping, and delivering the experience guests actually pay for\.** Paying for Elite Club should mean something, and guests should not have to wonder why other people in their travel group received better accommodations despite paying for the same level of service\.
Overall, this was a horrible experience because of the issues mentioned above\. I would not recommend this resort to anyone looking for a premium vacation experience, and I will NEVER stay at RIU Baja California again\. Honestly, this experience has left such a bad taste in my mouth that I have no desire to return to Cabo either\.
Nearly $5,000 should buy you a vacation you can enjoy and remember for the right reasons—not one that leaves you feeling ripped off and disappointed\. **Definitely not worth the money\!**
