Your trips closer than ever
Easy and comfortable browsing
Explore our App with an intuitive design that makes finding what you need simple. Quickly access all the information with just a few clicks.
Check in online!
We want your stay to be as pleasant as possible, and that's why we offer you a comfortable and simple way to complete your information before your arrival at the hotel. Do it whenever you want and speed up the lines on the day of arrival.
Book with ease and security
Enjoy a fast and simple booking process. With just a few clicks, secure your stay with fully protected payments. Plus, you can manage everything from one place, including features like online check-in.
Transform your RIU vacation
Keep using the APP during your stay
Imagine a place where everything is designed to make your stay easier, more comfortable, and memorable. With our app, you get a more complete accommodation experience by accessing all services with just one touch. Enjoy the convenience of checking in, discover all the hotel's services, and personalize your stay to your liking. Experience the future of accommodation with the RIU APP!
Full access to RIU Class
Check your points, accumulate rewards and access all the benefits of being a RIU Class member directly from the App. Everything you need to manage your account in the palm of your hand.
Scan the code to download the new APP
Frequently Asked Questions
Bookings and functionality
Stay
RIU Class
Settings
Contact and Customer Service
Can I book my vacation through the app?
Yes, you can search for RIU destinations and hotels, and make your reservation directly from the App. Go to the "Book" button, located in the bottom menu
· Choose your hotel, the dates of your stay and the guests
· Select the room that best suits your needs
· Enter your details and payment method
And you're all set to enjoy your RIU experience!
How can I manage my booking through the app?
You can modify or cancel your bookings directly from your profile in the app(
Can I book on the app without being a RIU Class member?
Anyone can book on the RIU app, whether or not they have a RIU Class account.
What can I do with the RIU app?
The app lets you make reservations, check in online before arriving at the hotel, request services during your stay, view restaurant hours, access the RIU Class loyalty program, and much more.
Is the app available for iOS and Android?
Yes, you can download it directly from the App Store Connect and Google Play Store
If I made a reservation outside of riu.com, the call center, or the RIU App, can I view it in the App?
Yes, you can. You must first have a RIU Class account; if you are not yet a member, you can register in the App. Once you have done so, in the "my bookings" section, there is a form to link bookings. It is important that the details of the RIU Class account and those of the booking match. If you have any questions, you can write to us at [email protected].
Is it possible to check in online with the app?
Yes, you can do it from days before arrival. We recommend keeping notifications active so you will receive a notification when you can check in for your arrival