What changes does the renovation of the Riu Palace Nautilus include?

The hotel's transformation focuses on elevating its category through an architectural design that enhances the natural light and views of the Mediterranean Sea. The new design uses a palette of neutral colours to create a timeless and contemporary atmosphere.

The lobby has been completely redesigned to offer an immediate panoramic view of the sea upon the guest's arrival. Furthermore, all rooms and common areas have been renovated, prioritising spaciousness and the freshness of materials.

What are the new features in gastronomy and services?

The main new feature is the incorporation of the Krystal restaurant, a gourmet space with à la carte service. This joins the hotel's main restaurant, which has expanded both its interior capacity and the area of its outdoor terrace.

How does the "Proudly Committed" sustainability strategy impact?

In compliance with the Proudly Committed strategy, the renovation has integrated infrastructure to reduce the environmental footprint. Heat exchangers and state-of-the-art air conditioning systems have been installed, as well as a network of solar panels.

Furthermore, the social commitment is reflected in the improvement of universal accessibility, increasing the number of adapted rooms to guarantee inclusive tourism on the Costa del Sol.

RIU's Presence in Andalusia

With this reopening, RIU consolidates its presence in the region with four establishments:

• Riu Palace Nautilus (Torremolinos)
• Hotel Riu Costa del Sol (Torremolinos)
• Hotel Riu Monica (Nerja)
• Hotel Riu Chiclana (Chiclana)

Frequently Asked Questions (FAQs) about the Hotel Riu Palace Nautilus

1. Where exactly is the Hotel Riu Palace Nautilus located? It is located on the beachfront in Torremolinos, just 20 metres from the sea and with direct access to the promenade, near Benalmádena.

2. What differentiates the Riu Palace standard from the previous one? The Riu Palace category is the chain's premium standard, offering more luxurious facilities, additional services, and a superior gastronomic offer, such as the Krystal restaurant.

3. Is the Riu Palace Nautilus the first Riu Palace on the peninsula? Yes, it is the first establishment of RIU to reach this superior standard in the Spanish peninsular territory.

4. What sustainable measures have been applied in the renovation? Photovoltaic solar panels, high-efficiency air conditioning systems, and heat exchangers have been installed to reduce energy consumption.

5. Is the hotel adapted for people with disabilities? Yes, accessibility has been improved in all common areas and the hotel now has 11 fully adapted rooms.

6. What dining options does it offer after the renovation? It features a main buffet restaurant with an extended terrace and the new Krystal à la carte gourmet restaurant.

7. Which airport is most convenient to arrive at? The hotel is strategically connected to Malaga Airport (AGP), facilitating access for international travellers.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU chain was founded in Mallorca, Spain, in 1953 as a small holiday business of the Riu family, founder and current owner in the third generation. The company focuses on holiday hospitality and more than 74% of its establishments offer the renowned All inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expands its product range with its own line of urban hotels called RIU Plaza. RIU Hotels & Resorts has 101 hotels in 22 countries which in 2025 welcomed 6.8 million customers and employed a total of 38,955 employees. Currently RIU is the 40th largest chain in the world, and the third in Spain by number of rooms.

For more information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

What does RIU's social investment project in Dublin entail?

The hotel chain will provide financial resources to support the work of Barnardos (Ireland’s leading children’s charity) for an initial three-year period. This initiative is part of the company's CSR strategy known as Proudly Committed.

The primary objective is to mitigate the effects of poverty and educational disadvantage in vulnerable communities near the Hotel Riu Plaza The Gresham Dublin.

Pillars of Action and Beneficiaries

The collaboration is structured around three fundamental axes to ensure a real and measurable impact:

1. Early Years Programme: School readiness for children aged 3 to 5 to ensure they start their education on an equal footing.

2. Family Support Programme: Strengthening parenting skills and providing emotional support through personalized services.

3. Essentials Fund: Direct aid to alleviate the impact of the rising cost of living on local families.

Project KPIs and Key Data

What is the RIU Method and how does it guarantee social efficacy?

This alliance is not an isolated donation; it has been structured using the RIU Method. This social investment protocol allows the chain to identify the real needs of the community through direct dialogue with NGOs, local authorities, and employees. The method includes strict performance measurement to ensure transparency and the continuity of projects in the destinations where the chain operates.

Frequently Asked Questions (FAQ)

How many people will benefit from the RIU and Barnardos alliance? The project is designed to positively impact the lives of 1,200 children and adolescents, as well as their families living in central Dublin.

Why did RIU choose Barnardos as its partner in Ireland? Barnardos has over 60 years of experience in the country and is the leading organization in supporting children facing critical challenges such as homelessness or poverty.

Which RIU hotel is linked to this social initiative? The project is carried out within the area of influence of the Hotel Riu Plaza The Gresham Dublin, fulfilling the chain's goal of having an active social project in every city where it operates.

For the first time, the hotel chain has established a social alliance in the Bahamas with the non-profit organization Lend a Hand Bahamas (LAHB). This initial three-year project is based at the Grant’s Town community center in Nassau.

The program is designed to transform the future of more than 200 children and young people (ages 5 to 18). Intervention areas include literacy, STEM education (science, technology, engineering, and mathematics), socio-emotional workshops, and culinary arts.

How is RIU strengthening its educational support in Jamaica?

In Jamaica, the company has consolidated its sponsorship of the academic intervention program at the Wested Educational Centre in Montego Bay. This center provides comprehensive support to students from over 12 local schools who require academic reinforcement.

The collaboration stands out for its holistic approach, combining reading and math tutoring with a vital nutrition component (daily meals) and digital learning through the use of tablets. Despite the challenges posed by Hurricane Melissa, the center has ensured school retention through personalized mentoring.

Social Impact Key Performance Indicators (KPIs)

Key Quote: These actions are the result of the “RIU Method”, a proprietary social investment system that prioritizes health, education, and child protection based on positive impact and relevance criteria.

Frequently Asked Questions (FAQs)

What is the RIU Method? It is the social investment model used by RIU Hotels & Resorts that prioritizes health, education, child protection, and biodiversity projects in the destinations where it operates.

Which RIU hotels are located in these destinations? RIU features flagship properties such as Hotel Riu Palace Paradise Island in the Bahamas and several resorts in Montego Bay, Jamaica.

How many organizations does RIU collaborate with globally? Currently, the chain works with a network of over 90 partner organizations worldwide to maximize its social and environmental impact.

In the case of the United States, RIU Hotels joins PACT USA at the Changemaker for Protection level (level 2 of 5), which involves the development of structured actions for prevention, training, and the strengthening of policies and action mechanisms, aligned with international standards for the protection of children and adolescents in travel and tourism.

Through MAIS-ECPAT in the Dominican Republic and by signing the ECPAT Code of Conduct, RIU reaffirms its commitment by promoting and developing internal policies through actions such as staff training, providing information to guests, reporting suspicious cases, and maintaining guidelines for taking action in these situations.

On the other hand, in Quintana Roo, Mexico, RIU participated alongside ECPAT Mexico and SEDETUR in the signing of the Agreement and Installation of the Working and Monitoring Group for the Implementation of the Action Protocol for the Protection of Children and Adolescents in the Travel and Tourism Sector of the State of Quintana Roo. During the signing of the agreement, together with the State Secretary of Tourism Bernardo Cueto, RIU's work as a key player in the tourism sector was recognized for assuming its role in child protection with social responsibility.

These agreements and the strengthening of RIU’s commitment are part of the chain's sustainability strategy, Proudly Committed, which focuses primarily on the health, education, and protection of children. Since 2012, RIU—alongside The Code and ECPAT International—has developed actions to prevent the sexual exploitation of children and adolescents across the entire company. This includes the creation of an internal action protocol as well as the inclusion of a clause with suppliers rejecting the commercial sexual exploitation of minors. RIU has been named an ECPAT Top Member in recognition of its efforts and commitment.

Riu Palace Swahili has a total of 505 rooms that stand out for their modern and elegant style. They have all been designed to offer the utmost comfort, with all the amenities needed to guarantee a premium stay in line with the standards of the Riu Palace range.

RIU’s exclusive Elite Club service takes the chain’s luxury offering in the region even higher. This area has a total of 76 rooms, of which 52 have a private swimming pool and 24 enjoy the best sea views. Elite Club guests enjoy premium benefits including the Elite Club Restaurant, their own reserved area on the beach with Balinese beds, a drinks service and access to the Elite Club Lounge with branded drinks, as well as a separate check-in area and aromatherapy items in their room.

With the opening of Riu Palace Swahili, RIU introduces RIU Party in Tanzania, accessible for guests from the chain’s three hotels on the island. These celebrations will take place every Friday at Riu Jambo.

In line with the standards of the Riu Palace range, the hotel offers the renowned 24-hour All Inclusive service. This fine culinary experience is one of the pillars of this new hotel, designed for guests to enjoy the environment while dining thanks to its extensive terraces. The resort has the main Karibu restaurant, as well as specialty restaurants: the sophisticated Krystal for fusion cuisine, the Italian Duomo, the Mediterranean Helios and a classic Steakhouse. The offer is topped off with Pepe’s Food fast-food kiosk.

The hotel also has six bars with different concepts: the Lounge Bar, the Daiquiri bar, the Masai Plaza bar, the Konyagi pool bar, the aquatic Madafu and the cake/ice cream shop Capuchino. The hotel also has two impressive infinity pools, visually designed to merge with the turquoise waters of Nungwi.

Riu Palace Swahili offers a full daytime activity programme and evening shows with live music every day. Those who love well-being have Renova Spa, with a relaxing swimming pool, steam bath and a wide array of treatments. Thanks to its location, guests can also access water sports at neighbouring Riu Jambo, such as kayaking or stand-up paddle surf, guaranteeing a fully active experience during their stay.

With this new opening, RIU Hotels & Resorts reaffirms its commitment to Zanzibar, where the chain has been present since 2018 and where it now boasts three hotels: Riu Palace Swahili, Riu Palace Zanzibar and Riu Jambo. RIU has added to its complementary and quality offer in the Nungwi area, consolidating its presence in one of its most powerful and attractive destinations on the African continent.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specializes in holiday resorts and over 74% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called RIU Plaza. RIU Hotels & Resorts now has 101 hotels in 22 countries. In 2025, the chain welcomed 6,8 million guests and provided jobs for a total of 38.955 employees. RIU is currently the world's 40th ranked chain, one of the Caribbean's most popular, and the third largest in Spain in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

The strong demand for this asset has been instrumental in the hotel group’s decision to expand its presence in the city with a second property. The Hotel Riu Plaza London The Westminster features 464 rooms and is located just one minute from the River Thames and Tate Britain, and within walking distance of the historic Westminster Abbey, the Houses of Parliament and the iconic Big Ben.

The new hotel is also close to Buckingham Palace, St James’s Park and the London Eye, and offers guests a full buffet breakfast, a hallmark of RIU’s city offerings, along with a lobby café bar, meeting rooms and a fully equipped gym open 24 hours a day.

Originally built in 2003, the hotel underwent a complete renovation in 2021, at which point it joined the Curio Collection by Hilton. Following RIU’s acquisition of the property, it has become part of the chain’s RIU Plaza portfolio of city hotels. Thanks to the recent refurbishment, the hotel will not require major adaptation works.

The new hotel is located around a 15-minute walk from the Hotel Riu Plaza London Victoria and, as a point of interest, its décor features numerous nods to the mysterious world of spies, reflecting its proximity to the headquarters of MI5 and MI6, the British intelligence services.

The Hotel Riu Plaza London The Westminster thus becomes the thirteenth property in RIU’s urban portfolio, joining those already operating in Panama, Guadalajara (México), Madrid, Miami, Chicago, San Francisco, New York, Berlin, London, Dublin and Toronto. RIU continues to focus on expanding in the world’s major cities and is currently building its third hotel in New York while continuing to explore new opportunities in Europe’s major capitals.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 74% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 98 hotels in 21 countries. In 2024, the chain welcomed 6,7 million guests and provided jobs for a total of 38.055 employees. RIU is currently the world's 40th ranked chain, one of the Caribbean's most popular, and the fourth largest in Spain in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

The Riu Jalisco now has a total of 820 completely renovated, contemporary and bright rooms. What’s more, the hotel now offers a new type of room with capacity for up to six guests, a great option for larger families.

The outdoor areas at the Riu Jalisco have been completely redesigned. The hotel has a total of six swimming pools, two of which are specifically for children with games and slides and four that can be enjoyed by the whole family. The family pools have all been newly built along the seafront. The largest has a bar service and the second boasts a swim-up bar, while the remaining two are designed for relaxation and sports activities, respectively. What’s more, children can have even more fun than before thanks to the addition of a new play area with a splash pad that promises hours of safe fun for little ones, who can also enjoy the renovated RiuLand space.

The hotel’s extension is not only home to the new Sports Bar, but also to two concepts that RIU is adding to all refurbished and new hotels: the American Country restaurant, where guests can enjoy a selection of classic American dishes, and the Candy ice cream parlour. These additions complement the hotel's extensive range of dining options, which include the Don Gabriel buffet restaurant and four speciality restaurants: the Steak House, the Asian restaurant Sakura, the Mexican restaurant Agave, and the Italian restaurant Duomo. There are also two more informal dining options, the Pepe's Food grill station and the Tiki Taco taco stand. Including the ice cream parlour and the Sports Bar, the hotel has a total of eight bars.

As for entertainment, guests will continue to enjoy the RIU Party events held every Friday at the hotel, with shows and a unique atmosphere that are guaranteed fun for the whole family.

With this reopening, RIU Hotels & Resorts reaffirms its commitment to Riviera Nayarit, where it has made significant investments in recent years to refurbish the Riu Vallarta in 2019 and the Riu Palace Pacifico in 2023. Thanks to these projects, the chain offers a high-quality, modern product that is adapted to the latest trends in this destination to maintain its leading position in the holiday segment on the Mexican Pacific coast.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 74% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 98 hotels in 21 countries. In 2024, the chain welcomed 6,7 million guests and provided jobs for a total of 38.055 employees. RIU is currently the world's 40th ranked chain, one of the Caribbean's most popular, and the fourth largest in Spain in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

After certifying 98 hotels in 21 countries, a total that only excludes recently opened establishments such as the Riu Plaza Toronto in Canada and the Riu Ventura in Mexico that do not yet have analytical consumption data, the chain has reached a significant milestone in its Proudly Committed sustainability strategy, with the certification covering 100% of its operational hotels.

This certification from ECOSTARS, the leading ESG (environmental, social and governance) AI platform for hotels, recognised by international organisations such as UN Tourism and national bodies like the Spanish Tourism Council, provides the hotel chain with crucial environmental management tools. One example involves calculating scope 3 carbon emissions, which is the indirect impact throughout the entire value chain, from the production of the food served in hotels to the transport of supplies. It also provides RIU with a robust database of sustainability attributes, which facilitates transparent communication with travel agencies and tour operators.

Xisca Sitjar, RIU’s Operational Sustainability Manager, explains that the ECOSTARS certification was chosen thanks to its comparative analysis platform, which provides RIU with a clear overview of its consumption by comparing its hotels against a wide community of establishments with similar characteristics in like destinations. “This is the perfect tool as it is specifically designed for the hotel industry. Unlike general certification systems, the simplified process is specifically focused on key metrics with a positive impact such as energy and water consumption and waste management. What’s more, it includes third-party verification to ensure robust validation”.

By certifying all of its operational hotels with ECOSTARS, RIU gains multifaceted value that has a direct impact on operating costs by continually optimising energy and water consumption, facilitates access to niche markets with increasingly demanding sustainability requirements such as MICE tourism, attracts travellers that are highly sensitive to ESG criteria and professionals aligned with the chain's values, and helps mitigate regulatory and financial risks related to environmental management.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 74% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 98 hotels in 21 countries. In 2024, the chain welcomed 6,7 million guests and provided jobs for a total of 38.055 employees. RIU is currently the world's 40th ranked chain, one of the Caribbean's most popular, and the fourth largest in Spain in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

The Riu Ventura offers a total of 705 elegant, contemporary and bright rooms, including 36 with private swim-up pools located on the first floor that offer better views and more privacy thanks to their elevated position. The establishment is RIU’s first hotel in Mexico to offer guests this option.

At the Riu Ventura, guests can enjoy an extensive and sophisticated culinary experience, taking them on a journey around the world with a wide variety of international options including Asian specialities at Kaori, Mexican dishes at Agave, and Italian cuisine at Rimini, in addition to the fusion restaurant Kulinarium and the classic steakhouse. What’s more, guests can delight their taste buds at the buffet restaurant with live cooking and two snack stations: Pepe’s Food, which serves grilled food, and Tiki Tako, which offers Mexican tacos. Similarly, the Riu Ventura’s Sports Bar has the new American-country concept, offering customers an à la carte range of all-American favourites, as well as drinks and snacks 24 hours a day.

The hotel also boasts a total of six bars, including the vibrant Sky Bar on the sixth floor with an adults-only pool that offers panoramic views of the Caribbean. On the ground floor, guests can relax and enjoy the sun in the hotel’s four spacious outdoor swimming pools, or visit the water play area where the youngest members of the family will have a whale of a time.

In addition to daytime and evening activities designed for all ages, guests at the Riu Ventura will also be able to experience the world-famous RIU Party events. These parties held at the Hotel Riu Caribe have revolutionised holiday entertainment with the White Party, Jungle Party, Pink Party and Neon Party, four weekly themed events that guarantee fun and an unbeatable atmosphere for partygoers.

The new establishment has been designed with the well-being and entertainment of the entire family in mind. Guests can stay active in the hotel's fully equipped gym or enjoy a spot of relaxation at the Renova Spa, an oasis of tranquillity that offers treatments and massages. The youngest members of the family can enjoy a range of activities supervised by the entertainment team at the RIU Land kids' club.

This new opening reaffirms RIU Hotels & Resorts’ commitment to the destination of Cancun, where it now has a total of six hotels, in addition to the six establishments at Playa del Carmen and the three resorts in Costa Mujeres. This brings the chain’s total number of hotels to 15 in Quintana Roo and 23 in Mexico, a country where it employs more than 12,800 people. What’s more, the company has big plans in store for 2026, with the refurbishments of the Hotel Riu Palace Peninsula (Cancun) and the Hotel Riu Palace México (Playa del Carmen), as well as the subsequent construction of the Hotel Riu Palace Quintana Roo (Costa Mujeres).

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 74% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 98 hotels in 21 countries. In 2024, the chain welcomed 6,7 million guests and provided jobs for a total of 38.055 employees. RIU is currently the world's 40th ranked chain, one of the Caribbean's most popular, and the fourth largest in Spain in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

This year, the work of the TOP Producers from both markets was recognized and special awards were presented. For Canada, the special acknowledgments were:
 

• #1 Host Agency: The Travel Agent Next Door
• #1 Travel Agency: Red Label Vacations
• Host Agency of the Year – Outstanding Growth: The Travel Agent Next Door
• Travel Agency of the Year – Outstanding Growth: Les Voyages Simon Pelletier Inc
   

For the United States, the special awards went to:
 

• #1 Host Agency: Inteletravel
• #1 Travel Agency: Vacations To Go
• Host Agency of the Year – Outstanding Growth: Travel Planners International
• Travel Agency of the Year – Outstanding Growth: Magnum Travel
   

All award winners enjoyed a program that included special activities, surprises, and destination experiences, designed to thank them for their commitment to the chain. Throughout the event, the guests were accompanied by representatives from RIU's Business Development team: Armin Kaestner (VP Sales, Contracting & Business Development, USA & Canada), Magnolia Crisostomo (MICE Director America), Celia Casado (Riu Partner Club Director), Nicole Brown (Sr. Manager, Partner Marketing – Romance & Business Development), as well as the BDMs team from the USA and Canada. Martina Peuser, Sales Director Pacific and Central America, and Carolina Osuna, Sales Manager Mazatlán and Puerto Vallarta, also participated. RIU makes a special mention of the Operations team, led by Daniel Camponovo and Raúl Pedregal, for their support throughout the weekend.
 

The winners of the RIU Awards are chosen from the agents with the highest production throughout the previous year. Partners interested in participating in the 9th edition of the RIU Awards in 2026 only need to continue working with RIU and their mutual clients in planning their holidays, registering their sales in the RIU Partner Club.

For more information or reservations: www.riu.com

About RIU Hotels & Resorts:

The international RIU chain was founded in Mallorca, Spain, in 1953 as a small holiday business by the Riu family, founders and current owners in the third generation. The company focuses on holiday hospitality and more than 74% of its establishments offer the renowned All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU extended its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts has 98 hotels in 21 countries which welcomed 6.7 million clients in 2024 and employed a total of 38,055 workers. RIU is currently the 40th largest chain in the world, and the fourth in Spain by number of rooms.

For more information: Communication and Institutional Relations Department // Tel: +34 971 74 30 30 // prensa@riu.com

Operation is currently being reactivated in phases. The Riu Ocho Rios, located in one of the destinations least affected by the storm, has remained open and has already recovered all its services. The Riu Montego Bay reopened its doors on Sunday, November 23, and the Riu Palace Jamaica is doing so today, November 24, reintroducing the premium product in this first stage of reactivation. The four remaining establishments (Riu Reggae; Riu Negril; Riu Palace Tropical Bay, and Riu Palace Aquarelle) have tentative opening dates scheduled from November 30 to December 15, 2025.

RIU's operational and technical team worked on the necessary cleaning and repair work just a few days after Melissa passed to ensure the hotels were ready in record time. The main challenges were restoring water and electricity services, which fortunately are already functioning in all destinations.

RIU's commitment to Jamaica has focused first and foremost on its employees, in line with the Proudly Committed strategy. This has materialized in the form of direct aid and the restoration of employment. The chain has mobilized a fund of $1,000,000 (USD), of which 80% has been assigned directly to staff. This support includes $570,000 USD specifically for providing materials for the reconstruction of employees' homes, and $230,000 USD for immediate aid packages with basic necessities. Additionally, it has enabled an interest-free credit line of $1,300,000 USD to facilitate the management of damages.

The remaining 20% of the aid fund is being allocated to the Jamaican community. In collaboration with the Jamaica Basic School Foundation, $200,000 USD has been donated in humanitarian aid to deliver 1,750 support packages to isolated communities with limited assistance. Furthermore, RIU has partnered with the NGO World Central Kitchen (WCK) to prepare and distribute more than 7,000 solidarity meals daily from Negril and Montego Bay to the affected communities. This initiative pursues the dual objective of providing one hot meal a day in the most affected areas and, at the same time, offering a source of employment to our employees while normal operations are being restored.

After 24 years in the destination, RIU has seven hotels in Jamaica in Negril, Montego Bay, Ocho Rios, and Falmouth, totaling more than 4,000 rooms and 4,000 employees. The recent inauguration of the Riu Palace Aquarelle last year is a clear demonstration of the chain's strong commitment to Jamaica, consolidating it as one of the most important destinations for RIU in the Caribbean.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 74% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 98 hotels in 21 countries. In 2024, the chain welcomed 6,7 million guests and provided jobs for a total of 38.055 employees. RIU is currently the world's 40th ranked chain, one of the Caribbean's most popular, and the fourth largest in Spain in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

The 4-star hotel still has 248 rooms and all of them have been completely renovated. The room terraces now offer an even more spectacular view of the Atlantic Ocean. The new design for the rooms is characterised by a timeless and elegant aesthetic, using a neutral colour palette. The refurbishment has created a calm and contemporary atmosphere that promotes guest relaxation.

All of Hotel Riu Palace Calypso’s communal areas have been completely renovated. The lobby has been extended and redesigned to optimise sea views from the moment the guest steps foot in the hotel, and to enhance natural light by using materials that promote brightness and spaciousness. The result is a design that exudes freshness and modernity, without losing the essence of classic style. More communal areas have also been added, including a new lounge bar outside, another one inside and a solarium with Balinese beds, ideal for the Adults Only hotel chilled out atmosphere.

The hotel’s dining options have become even more rich and refined to include three options with the addition of the Krystal restaurant, a gourmet à la carte space that complements the main restaurant and the snack bar, which have also been fully refurbished. Once again, natural light is key in the main restaurant’s design, creating a space with personality through elegance and simplicity.

In line with the company’s Proudly Committed sustainability strategy, the refurbishment includes significant energy efficient improvements in all facilities and the installation of solar panels. All baths have been replaced with showers in the rooms and filters have been installed in order to reduce water flow. The pool now runs with a salt water chlorination system. The hotel has improved accessibility in all its communal areas and has increased the number of accessible rooms to eight.

RIU has a total of 16 hotels in the Canary Islands: seven in Gran Canaria, four in Tenerife, one in Lanzarote and another four in Fuerteventura. Hotel Riu Palace Calypso’s refurbishment is the latest on a long list of renovations over the last few years, which demonstrates the chain’s solid commitment to the Canary Islands, RIU’s most important destination in Europe in terms of number of rooms and team members.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 74% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 98 hotels in 21 countries. In 2024, the chain welcomed 6,7 million guests and provided jobs for a total of 38.055 employees. RIU is currently the world's 40th ranked chain, one of the Caribbean's most popular, and the fourth largest in Spain in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

The award was collected by Sisitha Weerasekara, Cluster Sales Manager for the Maldives and Sri Lanka at RIU Hotels & Resorts, at the gala ceremony, held at the Cinnamon Grand Colombo in Sri Lanka on September 20. The recognition was presented by the Chairperson of Visit Maldives Corporation.

In South Asia, RIU operates the Hotel Riu Sri Lanka (its first property on the continent, opened in 2016 with its characteristic All-Inclusive service), and its two resorts in the Maldives, the Hotel Riu Palace Maldivas and the Hotel Riu Atoll. This prestigious award, which is granted based on the ratings of industry professionals and voters, is a testament to RIU's commitment to excellence in facilities, hospitality, and service in one of the world's most dynamic tourism regions.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 74% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 98 hotels in 21 countries. In 2024, the chain welcomed 6,7 million guests and provided jobs for a total of 38.055 employees. RIU is currently the world's 40th ranked chain, one of the Caribbean's most popular, and the fourth largest in Spain in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

RIU Hotels & Resorts has announced that the Hotel Riu Guanacaste is to reopen following a full refurbishment to update the facilities and take the holiday experience to a new level. This iconic resort, located in the privileged setting of Matapalo Beach in Costa Rica, has been refurbished to continue offering a high-quality service to its guests, all while respecting the essence of the destination.

The Riu Guanacaste, which opened its doors in 2009, was RIU Hotels’ first establishment in this destination. It was followed by the Riu Palace Costa Rica, the second hotel opened by the company in this country, in 2012. The refurbishment work has renovated all the rooms, communal areas, restaurants, bars and outdoor areas at the Riu Guanacaste. The new interior design is inspired by the hotel’s natural surroundings and uses materials and colours that reflect Costa Rica's biodiversity and culture.

After 300 rooms were added last year, the hotel now has a total of 1,041 rooms that have been completely redesigned and are more spacious and brighter to ensure maximum comfort and relaxation for guests. What’s more, a total of eight swim-up rooms with private pools have been added to the Riu Guanacaste.

The communal areas have also undergone a complete refurbishment. The lobby’s new open and functional design makes the most of the space and natural light to give it an airier feel. Outdoors, new shaded areas and landscaped gardens have been added and the pool area has been completely restructured, now boasting a total of six pools, three of which have a swim-up bar.

All the restaurants have been refurbished and the hotel now has a wider range of dining options with new concepts. Guests can delight their taste buds with international cuisine in the Asian, Mexican and Italian restaurants, or try out the classic steakhouse and two buffet restaurants with live cooking stations. There are also two Pepe's Food snack stations serving grilled food and two Tiki Taco Mexican taco stations.

What’s more, all the hotel’s bars have been refurbished and there is a new ice cream parlour named Candy, where guests can enjoy ice cream, desserts or other sweet treats. Similarly, the Sports Bar has adopted the new American-country concept, offering customers an à la carte range of all-American favourites, as well as drinks and snacks 24 hours a day.

The youngest members of the family can enjoy a new, completely renovated RIU Land children's area. In addition, all guests at the Riu Guanacaste will continue to enjoy the Splash Water World water park and RIU Party events, weekly themed parties open to guests at both of RIU’s hotels in the destination.

The refurbishment of the Riu Guanacaste consolidates RIU’s presence in Costa Rica, where it has also operated the hotel Riu Palace Costa Rica since 2012. The company thus strengthens its commitment to developing tourism in the country and to creating jobs and opportunities in the Guanacaste region, where it already has more than 1,500 local employees.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 74% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 98 hotels in 21 countries. In 2024, the chain welcomed 6,7 million guests and provided jobs for a total of 38.055 employees. RIU is currently the world's 40th ranked chain, one of the Caribbean's most popular, and the fourth largest in Spain in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

The project comprises two twin skyscrapers, each with 49 floors. RIU’s new hotel covers 23 floors in one skyscraper, with the rest of the building to be used for housing. The facade of the building is made up of two different styles and materials: a brick base matching the neighbouring 18th century housing, protected due to its historic significance, and an upper glass structure, adding a modern and contemporary element.

Inside, the ground floor houses the main lobby and the lobby bar, where guests can enjoy drinks and snacks throughout the day in a bright and welcoming atmosphere. As well as the lobby bar, the second floor restaurant is a highlight for food options, offering the signature RIU Plaza full buffet breakfast every morning, which is included in the room rate.

The hotel’s communal areas offer a contemporary and innovative design while remaining in sync with the characteristic style of RIU’s urban line. The reception is a mix of light and dark tones, creating a demure atmosphere. Matte chrome finishing touches and beige accents take centre stage, creating a relaxed atmosphere. The lobby has areas designed to offer privacy, providing a warm welcome to guests upon their arrival. The elegant and modern furnishings complement the hotel’s general aesthetic.

The hotel offers many services to guests, including a fully-equipped gym which is open 24 hours. There is also a conference room which can accommodate up to 40 people – a perfect option for those visiting Toronto for business purposes or for the city’s corporate guests.

In addition to the services it offers, what sets this hotel apart is its location at 30 Widmer Street, surrounded by the biggest attractions of Canada’s largest city and one of the country’s most important economic, cultural and financial districts. Just a few steps away from the hotel are famous spots like the Princess of Wales Theatre, David Pecaut Square, Rogers Centre Stadium and the iconic CN Tower. There are also excellent transport connections, making the hotel the perfect base for those travelling for both leisure and business.

In line with RIU’s commitment to sustainability and as part of its Proudly Committed strategy, the hotel operates advanced energy efficiency measures, such as cogeneration plants that simultaneously create electricity and thermal energy, thus reducing greenhouse gas emissions. Water saving measures and waste reduction schemes are also in place.

This opening represents a significant achievement for RIU as Canada is one of the most significant markets for the hotel chain, especially in destinations like the Caribbean, Mexico and Central America. Canadian travellers know RIU and truly appreciate the brand. Now, for the first time, they can enjoy an RIU experience without leaving their home country.

The RIU Plaza Toronto is the twelfth hotel in RIU’s urban line, joining those in Panama, Guadalajara (Mexico), Madrid, Miami, Chicago, San Francisco, New York, Berlin, London and Dublin. RIU is still expanding in the world’s largest cities and is currently building its third hotel in New York.

For more information or to make a booking: www.riu.com

About RIU Hotels & Resorts: The international chain, RIU, was founded in Mallorca, Spain, in 1953 by the Riu family as a small holiday business. It is now owned and run by the third generation of the Riu family. The company’s activity is focused on the holiday hotel sector and more than 74% of its hotels offer the renowned “All Inclusive by RIU” service. With the opening of its first city hotel in 2010, RIU expanded its offering with its own line of urban hotels called Riu Plaza. RIU Hotels & Resorts consists of 98 hotels in 21 countries and, in 2024, the hotel chain welcomed 6.7 million customers and was comprised of 38,055 employees. Currently, RIU is the 40th largest chain in the world, and fourth in Spain by number of rooms.

For more information: Communications Department // Tel.: +34 971 74 30 30 // prensa@riu.com

Naomi Riu, together with the directors of the CSR department, Catalina Alemany and Alma Tesillos, presented the progress achieved under the Proudly Committed strategy, outlining the initiatives the chain has pursued in social investment over recent years, including detailed figures on the investments made in Mexico.

In her opening speech, Naomi Riu emphasised that “our social investment in Mexico is directed towards biodiversity projects, such as the protection of endangered species and coral restoration, as well as community initiatives,” highlighting projects that support children “because at RIU we believe the best way to invest in society is by supporting the youngest members.” She also explained that the chain has increased “its social investment from just over 18,000 USD in 2015 to nearly 1 million USD in 2024, figures we are matching this year, bringing the total investment over the past ten years to almost 6 million USD.”

On behalf of the Governor of Quintana Roo, Mara Lezama, and in his role as State Secretary of Tourism, Bernardo Cueto stated that “from the Quintana Roo Ministry of Tourism, in this new era of tourism led by Governor Mara Lezama, we thank RIU Hotels for its tireless commitment to the Mexican Caribbean, a destination that thrives on tourism driven by sustainable and responsible businesses.” Through the dedicated work carried out by RIU Hotels, they are building a more sustainable future for everyone. This partnership demonstrates that responsible tourism not only promotes economic growth but also supports the well-being of our communities and the preservation of our natural paradise.”

In a detailed presentation of CSR achievements, Catalina Alemany and Alma Tesillos highlighted the scope of the projects RIU has supported in Mexico over the past 10 years across its three focus areas (local community, children, and biodiversity) while also showcasing the progress of the Proudly Committed sustainability strategy. Since its launch in 2024, and with clearly defined goals for 2026, RIU Hotels has established a total of 60 initiatives worldwide.

RIU currently works with 17 partners and implements 19 initiatives across the destinations in which it operates in Mexico: Mazatlán, Los Cabos, Nayarit, Guadalajara and Quintana Roo. As a result, social investment in Mexico represents 29% of the chain’s global initiatives, rising from €1.3 million in 2019 to just over €3 million in 2024, marking a 143% increase.

In Quintana Roo, RIU Hotels supports organisations such as Fundación Aitana, Oceanus, and Save The Children Mexico; in Mazatlán, it works alongside Proeduca Sinaloa and Back to Back Mexico; in Nayarit, it provides support to CANICA, ECOBAC (Ecology and Whale Conservation), and CEMBAB (Conservation of Wonderful Species in Bahía de Banderas); in Guadalajara, it invests in social initiatives with Corporativa de Fundaciones and Bosque Urbano de Extra; and in Los Cabos, it supports Los Niños del Capitán and Amigos de los Niños. Additionally, RIU Hotels maintains a strong partnership with Doctor Sonrisas in Mexico City and has developed a close working relationship with ECPAT, collaborating on significant efforts to combat the trafficking of children and adolescents in the tourism sector. All of them received recognition for their outstanding work from Naomi Riu, Catalina Alemany, and Alma Tesillos.

For more information or to make a booking: www.riu.com

About RIU Hotels & Resorts: The international chain, RIU, was founded in Mallorca, Spain, in 1953 by the Riu family as a small holiday business. It is now owned and run by the third generation of the Riu family. The company’s activity is focused on the holiday hotel sector and more than 74% of its hotels offer the renowned “All Inclusive by RIU” service. With the opening of its first city hotel in 2010, RIU expanded its offering with its own line of urban hotels called Riu Plaza. RIU Hotels & Resorts consists of 98 hotels in 21 countries and, in 2024, the hotel chain welcomed 6.7 million customers and was comprised of 38,055 employees. Currently, RIU is the 40th largest chain in the world, and fourth in Spain by number of rooms.

For more information: Communications Department // Tel.: +34 971 74 30 30 // prensa@riu.com

Childhood remains the main focus of RIU’s social investment. Research into childhood cancer is one of its key programs, with RIU having gathered almost 2 million euros in investment since 2014, as well as supporting health initiatives related to mothers and children in Latin America and education projects in Africa.

Preserving nature and biodiversity are some of the initiatives being advanced by Proudly Committed. In 2024, the chain supported projects in Mexico, the Maldives, Costa Rica, Mauritius and the Dominican Republic, aiding reef restoration, coastal reforestation and species protection in collaboration with scientific organisations.

RIU is also closely collaborating with the local communities surrounding its hotels. For example, RIU funded training, development and local culture projects in Africa and Latin America. Since 2012, it has maintained its membership of ECPAT, where it is currently a Top Member, and since 2021 it has held an agreement with the IUF to strengthen equality and labour rights in its teams.

In terms of environmental advances, the 2024 Annual Report includes a 10% reduction in its scope 1 and 2 emissions per stay in 2024, which is 61% less than in 2021. Currently, 72% of RIU’s hotels have environmental certifications, with pioneering milestones such as the zero food waste certification in all of its hotels in Mallorca and the use of renewable electricity in 76% of its hotels.

You can view and download the full 2024 Annual Report here.

For more information or to make a booking: www.riu.com

About RIU Hotels & Resorts: The international chain, RIU, was founded in Mallorca, Spain, in 1953 by the Riu family as a small holiday business. It is now owned and run by the third generation of the Riu family. The company’s activity is focused on the holiday hotel sector and more than 74% of its hotels offer the renowned “All Inclusive by RIU” service. With the opening of its first city hotel in 2010, RIU expanded its offering with its own line of urban hotels called Riu Plaza. RIU Hotels & Resorts consists of 98 hotels in 21 countries and, in 2024, the hotel chain welcomed 6.7 million customers and was comprised of 38,055 employees. Currently, RIU is the 40th largest chain in the world, and fourth in Spain by number of rooms.

For more information: Communications Department // Tel.: +34 971 74 30 30 // prensa@riu.com

All-Child, founded in 2015, brings local communities together to build support networks that promote the social, emotional and academic development of vulnerable children and young people. Its core aim not only benefits them, but also their families, schools and early intervention public services.

Children are identified for the Programme based on social, emotional and educational risk criteria, provided by schools and community workers. Young people receive a comprehensive two-year development plan as part of the Impact Programme, which includes activities adapted to their needs, comprising an average of thirty-five hours of additional support.

This project will be carried out at three schools in South Westminster (Millbank Academy, Pimlico Academy and Pimlico Primary), directly benefitting 70 children, and their families. The aim is to generate positive change in the school community and surrounding area.

This initiative is the result of the RIU Method, a tool created in collaboration with ESCP Business School to identify local needs and establish strategic alliances. It is also part of the Communities and Natural Environments pillar of its Proudly Committed sustainability strategy.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 74% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 98 hotels in 21 countries. In 2024, the chain welcomed 6,7 million guests and provided jobs for a total of 38.055 employees. RIU is currently the world's 40th ranked chain, one of the Caribbean's most popular, and the fourth largest in Spain in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

The agreement, which applies to 2025, 2026 and 2027, ensures that the electricity consumed by RIU at its Balearic Islands facilities will have a zero carbon footprint from this year onwards.

This pioneering commitment makes RIU Hotels the first hotel chain to sign an agreement like this with TIRME, ensuring that all its electricity will exclusively come from renewable sources generated in the local area. This agreement will supply the five RIU hotels in Majorca, its hotel in Formentera and its corporate offices located in Playa de Palma.

This move reinforces the Majorcan chain’s direction of travel in terms of green energy as, since 2022, RIU has had a certified renewable electricity supply in twelve countries, which represent more than half of its destinations.

This commitment, as well as the installation of photovoltaic solar panels in 22 of its hotels, aligns with RIU’s global aim of reducing its carbon footprint. In the last three years the hotel chain has made considerable progress: emissions per stay have been reduced by 64% ([scopes] 1 and 2), a significant achievement in its Proudly Committed sustainability strategy.

For more information or to make a booking: www.riu.com

About RIU Hotels & Resorts: The international chain, RIU, was founded in Mallorca, Spain, in 1953 by the Riu family as a small holiday business. It is now owned and run by the third generation of the Riu family. The company’s activity is focused on the holiday hotel sector and more than 74% of its hotels offer the renowned “All Inclusive by RIU” service. With the opening of its first city hotel in 2010, RIU expanded its offering with its own line of urban hotels called Riu Plaza. RIU Hotels & Resorts consists of 98 hotels in 21 countries and, in 2024, the hotel chain welcomed 6.7 million customers and boasted a total of 38,055 staff. Currently, RIU is the 40th largest chain in the world, and fourth in Spain by number of rooms.

For more information: Communications Department // Tel.: +34 971 74 30 30 // prensa@riu.com

This distinction recognises establishments that consistently receive excellent reviews and maintain a score between 4 and 5 throughout the year. The digital platform uses a proprietary algorithm that assesses the quality, quantity, and recency of the reviews and opinions submitted by users over a 12-month period, as well as the popularity rating of the destination. In this way, users can share their experiences and assess their stay, serving as a guide for future customers.

This distinction recognises the effort made by RIU hotel staff on a daily basis to provide good service, always focusing on achieving customer satisfaction.

The award-winning RIU hotels are:

Best of the Best:

Cape Verde:

Hotel Riu Palace Santa Maria

Hotel Riu Karamboa

Spain:

Hotel Riu Gran Canaria

Hotel Riu Palace Meloneras

Hotel Riu Palace Tenerife

Ireland:

Hotel Riu Plaza The Gresham Dublin

Mexico:

Hotel Riu Palace Riviera Maya

Hotel Riu Palace Kukulkan

Hotel Riu Playacar

Hotel Riu Palace Mexico

Hotel Riu Palace Pacifico

Sri Lanka:

Hotel Riu Sri Lanka

Traveller’s Choice Award:

Germany:

Hotel Riu Plaza Berlin

Aruba:

Hotel Riu Palace Antillas

Cape Verde:

Hotel Riu Touareg

Hotel Riu Palace Santa Maria

Hotel Riu Cabo Verde

Hotel Riu Karamboa

United Arab Emirates:

Hotel Riu Dubai

Spain:

Hotel Riu Chiclana

Hotel Riu Garoe

Hotel Riu Buenavista

Hotel Riu Nautilus

Hotel Riu Palace Tres Islas

Hotel Riu Monica

Hotel Riu Palace Jandia

Hotel Riu Palace La Mola

Hotel Riu Palace Maspalomas

Hotel Riu Papayas

Hotel Riu Plaza España

Hotel Riu Concordia

Hotel Riu Palace Oasis

Hotel Riu Playa Park

Hotel Riu Palace Palmeras

Hotel Riu Oliva Beach Resort

Hotel Riu Palace Meloneras

Hotel Riu Paraiso Lanzarote

Hotel Riu Gran Canaria

Hotel Riu Festival

Hotel Riu Arecas

Hotel Riu Costa del Sol

Hotel Riu Palace Tenerife

United States:

Hotel Riu Plaza Manhattan Times Square

Hotel Riu Plaza Miami Beach

Hotel Riu Plaza Fisherman’s Wharf

Hotel Riu Plaza New York Times Square

Ireland:

Hotel Riu Plaza The Gresham Dublin

Jamaica:

Hotel Riu Palace Jamaica

Hotel Riu Reggae

Hotel Riu Palace Aquarelle

Hotel Riu Negril

Hotel Riu Ocho Rios

Hotel Riu Montego Bay

Hotel Riu Palace Tropical Bay

Maldives:

Hotel Riu Palace Maldivas

Morocco:

Hotel Riu Tikida Dunas

Hotel Riu Tikida Beach

Hotel Riu Tikida Palmeraie

Mauritius:

Hotel Riu Turquoise

Hotel Riu Palace Mauritius

Mexico:

Hotel Riu Palace Cabo San Lucas

Hotel Riu Palace Kukulkan

Hotel Riu Yucatan

Hotel Riu Emerald Bay

Hotel Riu Lupita

Hotel Riu Palace Riviera Maya

Hotel Riu Palace Pacifico

Hotel Riu Palace Baja California

Hotel Riu Plaza Guadalajara

Hotel Riu Palace Peninsula

Hotel Riu Palace Mexico

Hotel Riu Playacar

Hotel Riu Vallarta

Panamá:

Hotel Riu Plaza Panama

Portugal:

Hotel Riu Madeira

United Kingdom:

Hotel Riu Plaza London Victoria

Senegal:

Hotel Riu Baobab

Sri Lanka:

Hotel Riu Sri Lanka

Tanzania:

Hotel Riu Jambo

For more information or to make a booking: www.riu.com

About RIU Hotels & Resorts: The international chain RIU was founded in Mallorca, Spain, in 1953 by the Riu family as a small holiday business. It is now owned and run by the third generation of the Riu family. The company’s activity is focused on the holiday hotel sector and more than 74% of its establishments offer the renowned “All Inclusive by RIU” service. With the opening of its first city hotel in 2010, RIU expanded its offering with its own line of urban hotels called Riu Plaza. RIU Hotels & Resorts has 98 hotels in 21 countries and, in 2024, 6.7 million customers were welcomed and a total of 38,055 staff were employed. Currently, RIU is the 40th largest chain in the world, and fourth in Spain by number of rooms.

For more information: Communications Department // Tel.: +34 971 74 30 30 // prensa@riu.com

RIU has launched this service at its Madrid hotel, the chain’s leading hotel in MICE (Meetings, Incentives, Conferences and Exhibitions) tourism activity. The hotel has already implemented important sustainability measures, such as offering filtered water, thus avoiding the use of single-use bottles. However, the company plans to assess the possibility of implementing the service in other hotels within its portfolio that have a significant presence in this sector.

This system for predicting and calculating the carbon footprint of each event has been developed in collaboration with CREAST, a pioneering technology platform for sustainable solutions aimed at reducing carbon footprints and operational impact.

The system is based on the hotel’s historical consumption, which allows the environmental impact to be estimated. It also uses artificial intelligence, which plays a crucial role in analysing key data for each event, such as the date, duration, number of guests, rooms or services used, among other elements. This information is used to generate a preliminary estimate of greenhouse gas (GHG) emissions. All of this happens before the client even arrives. Once the event is over, a precise calculation is performed to determine the actual carbon footprint, and a detailed report is sent to the client.

In other words, the procedure implemented by RIU ensures that, alongside the quote for each MICE request, the client will receive a clear prediction of their event’s carbon footprint. Upon completion, a final report will be delivered to them showing the complete traceability of the generated carbon footprint.

This project responds to the sector’s growing demand for sustainable events and aligns with RIU’s overall goal of reducing its carbon footprint, which it has already decreased by 50% (scope 1+2) in the last two years, as part of its Proudly Committed sustainability strategy.

For more information or to make a booking: www.riu.com

About RIU Hotels & Resorts: The international chain, RIU, was founded in Mallorca, Spain, in 1953 by the Riu family as a small holiday business. It is now owned and run by the third generation of the Riu family. The company’s activity is focused on the holiday hotel sector and more than 74% of its establishments offer the renowned “All Inclusive by RIU” service. With the opening of its first city hotel in 2010, RIU expanded its offering with its own line of urban hotels called Riu Plaza. RIU Hotels & Resorts has 98 hotels in 21 countries and, as of 2024, it employs 38,055 staff, welcoming 6.7 million customers worldwide. Currently, RIU is the 40th largest chain in the world, and fourth in Spain by number of rooms.

For more information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

Over the past 20 years, RIU has witnessed and has been part of the country’s great tourism evolution, becoming a top international destination. In addition, it has supported local talent and, as a result of training and career planning, Cabo Verde now has a large pool of professionals who today are leaders and trainers in other destinations. This was precisely one of the aspects that was highlighted by the Prime Minister in his words of congratulations to RIU with which the event was brought to a close. Dr Ulisses Correia e Silva praised the chain’s business model, which supports the training of its workers and which cares about the well-being of the community. He also said that RIU has been an engine for tourism development and that much of the growth and professionalisation of the industry in the country has been thanks to the company’s support.

The event, held at the Riu Funana hotel on Sal Island, brought together nearly 150 attendees and was presented and led by the journalist Susana Rendall, who began by showing a commemorative video about the history of RIU in Cape Verde. Félix Casado, member of the RIU Board of Directors, gave an emotional speech in which he recounted RIU’s beginnings in Cape Verde when, alongside Carlos Almeida, HR Director, they visited the local neighbourhoods to introduce the hotel manager and their project in order to hire the team from that first hotel. During his speech he expressed his appreciation, especially to his collaborators who have been able to demonstrate the value of Cape Verde, and showed his great affection for the country:

“Cape Verde is a destination that has changed us as a company. I’m not going to say it’s been an easy journey. Especially [since] the beginning was full of challenges. Let me tell you all that your extraordinary “morabeza” makes you unique and fortunately, we believe it has also touched the soul of RIU.”

The 35 awards presented during the Gala were distributed in four large recognition groups. The work of BIOS Cabo Verde and Associaçao Projeto Biodiversidade was highlighted in the category Environmental Project for the protection of the Caretta caretta turtle; Fundaçao DesBem was awarded for its work in health and childhood through the Children’s Health Office of Sal Island; homage was paid to Carlos Almeida, Director of Human Resources for RIU in Cape Verde and the longest-standing employee in the chain in the country, for his key role in the development of the company in Cape Verde; and, finally, essential suppliers, local entrepreneurs and pioneers who have been with RIU since its beginnings in Cape Verde, were recognised.

The awards were presented by Catalina Alemany, Director of Sustainability for RIU, Juan Carlos Dreher, Operations Officer for Cape Verde, Sergio Lobenstein, Operations Director for Cape Verde, Félix Casado and the Prime Minister of Cape Verde, His Excellency Dr Ulisses Correia e Silva.

The evening also included a performance of Cape Verdean music and dance and concluded with the Prime Minister’s speech, after which a dinner was provided for all the attendees with live music.

The 20th Anniversary Gala was a celebration of work, overcoming challenges and an expression of deep appreciation for human relationships and closeness to the community. In addition, [it was] an opportunity to recognise the key people and players over these two decades. With this grand commemorative event, RIU celebrated in style. Twenty years ago, in 2005, RIU began its journey in Cape Verde and it is now one of its main international destinations with six hotels, more than 3,500 rooms and 3,120 local employees.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 74% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 98 hotels in 21 countries. In 2024, the chain welcomed 6,7 million guests and provided jobs for a total of 38.055 employees. RIU is currently the world's 40th ranked chain, one of the Caribbean's most popular, and the fourth largest in Spain in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

The project marks a milestone for RIU as Luis and Roberto Riu Rodríguez, the sons of Luis Riu Güell and fourth generation family members, were given full control of the refurbishment, a first for the brothers. They were entrusted with all the decisions related to the hotel’s design, equipment and services as well as performing a complete style overhaul.

The hotel is the same size as it was before, but after the renovation its spaces have been optimised and a unique atmosphere has been created. The hotel’s new décor incorporates details that enhance its Mediterranean roots and lend it an exclusive touch that is very much in line with the style of the island of Formentera. During the construction and interior design of the hotel, the focus was always to offer an unparalleled experience, combining functionality, sophistication and aesthetics.

The improvements to the hotel include the expansion of the lobby, which is now bigger in terms of both space and height, offering guests a striking first impression thanks to its bright and thoughtful design. Another aspect to highlight is the extension of the terrace. There you can enjoy panoramic views in its warm and welcoming spaces and make use of a new outdoor area for performances.

The hotel still has 345 rooms, but they all have a new look and have become more spacious in some cases. But, above all, they offer guests comfort and sophisticated design. Likewise, the hotel now boasts more suites: there are now a total of eight with spectacular views of the Mediterranean.

And, of course, the range of cuisine on offer, which was one of the most valued aspects of the hotel by guests before the renovation, has also been improved and expanded with the aim of continuing to be one of the highlights of the new Riu Palace La Mola. A new “à la carte” restaurant has been added, making a total of three restaurants: “Sargantana”, the main restaurant, “Krystal”, the gourmet à la carte restaurant, and “Ilios”, the hotel’s snack restaurant by the sea.

In addition, the hotel’s fitness centre and SPA have also been given a facelift, as has the solarium, which now offers Balinese beds. If that wasn’t enough, the refurbished Riu Palace La Mola now has a new RIU Land Kid’s club with a children’s swimming pool, making a total of four pools, three for adults and one for children.

The Hotel Riu Palace La Mola, which has been completely renovated for the first time since the chain acquired it in 1973, has recently been awarded the Re Think Hotel Award for its sustainable approach to its renovation. This includes improvements such as the installation of solar panels for electrical self-sufficiency, the purchase of much more efficient equipment and machinery, air conditioning with a geothermal heat pump, and many more sustainable adjustments such as implementing water-saving and waste-reduction measures.

For more information or to make a booking: www.riu.com/en/

About RIU Hotels & Resorts: The international chain, RIU, was founded in Mallorca, Spain, in 1953 by the Riu family as a small holiday business. It is now owned and run by the third generation of the Riu family. The company’s activity is focused on the holiday hotel sector and more than 74% of its establishments offer the renowned “All Inclusive by RIU” service. With the opening of its first city hotel in 2010, RIU expanded its offering with its own line of urban hotels called Riu Plaza. RIU Hotels & Resorts has 98 hotels in 21 countries and, as of 2024, it employs 38,055 staff, welcoming 6.7 million customers worldwide. Currently, RIU is the 40th largest chain in the world, and fourth in Spain by number of rooms.

For more information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

This season, the island of Boa Vista hosted 60% of Cape Verde’s turtle population, with 22,427 nests in the Tartarugas Natural Reserve alone. Six hundred of these nests were protected in hatcheries with a hatch rate of 77.9%, which led to 34,592 hatchlings being released into the sea. What’s more, 7,576 turtles were monitored and 169 were rescued. BIOS Cape Verde also continued experiments on nests to mitigate the effects of global warming and obtained promising results in terms of hatchling sex ratios.

Projeto Biodiversidade recorded 36,587 nests on the island of Sal. A total of 2,225 were protected in hatcheries, one of which is located in front of RIU’s hotels. The hatch rate reached 82.3% and 115,962 hatchlings were released into the sea. A 27 km stretch of coastline was patrolled and 1,645 turtles were monitored. The hatcheries were shaded to help reduce the incubation temperature by 2°C with the aim of increasing the proportion of male turtles, a key measure to counteract the effects of climate change.

There has also been a significant reduction in poaching over the last few years, falling from 440 cases in 2021 to just 110 in 2024 on the island of Sal. The nurseries are monitored by volunteers from BIOS Cape Verde and Projeto Biodiversidade. RIU supports these organisations by paying for food at the beach surveillance team’s camps.

This initiative helps strengthen measures to protect the loggerhead sea turtle (Caretta caretta), which is classified as vulnerable in the IUCN (International Union for Conservation of Nature) Red List of Threatened Species. RIU is involved in programmes to protect a variety of animal species and their habitats in Mexico, Jamaica, Mauritius and Aruba, where it supports projects that work to preserve jaguars, green macaws, whale sharks and cottontail rabbits, among other species.

About Projeto Biodiversidade: Projeto Biodiversidade is a non-profit association in Cape Verde that is committed to protecting wildlife through community-driven environmental conservation plans on the island of Sal. It focuses on the study and conservation of the loggerhead sea turtle (Caretta caretta). For more information: https://es.projectbiodiversity.org/

About BIOS Cabo Verde: BIOS Cabo Verde is an environmental conservation association based on the island of Boa Vista that protects turtles, seabirds and cetaceans. For more information: https://bioscaboverde.com/ 

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 74% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 98 hotels in 21 countries, with a total of 38,055 employees that welcomed 6.7 million customers in 2024. RIU is currently the 40th largest chain in the world and fourth in Spain in terms of the number of rooms.

For more information: Communication and Institutional Relations Department // Tel: +34 971 74 30 30 // prensa@riu.com

Following the merger, Riu Hotels S.A. will employ more than 16,900 people and own 51 hotels (21 coming from Riu Hotels and 30 from Hotel San Francisco), with a total of 26,051 rooms in 15 countries. The current companies’ combined turnover in 2024 exceeded 1.8 billion euros, a figure that is set to surpass the 2-billion mark in 2025, while the 2024 EBITDA reached 702 million euros. The new Riu Hotels S.A.’s fixed assets have a book value of 4.1 billion euros, and include the company’s 51 hotels.

This merger will change the way that the company is organised, with a more efficient asset management and a more rational distribution of activities. Furthermore, it will decrease the administrative burden and reduce managerial costs as the businesses will act as a single entity. The new Riu Hotels S.A. resulting from the merger will also have more equity, which means a higher financing capacity. The board of directors will comprise all members of the fourth generation of the Riu family.

This merger project began to take shape after TUI sold its 49% stake in Riu Hotels S.A in 2021 to the Riu family who became the sole owner of the company. As this was already the case with Hotel San Francisco S.A., following the transaction, it no longer made sense to have two separate legal entities engaged in the same activity. RIUSA II, which is jointly owned by TUI and the Riu Family, and itself owns 29 hotels, will remain the management company of the new merged entity.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday accommodation and over 74% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 98 hotels in 21 countries, with a total of 38,055 employees that welcomed 6.7 million customers in 2024. RIU is currently the 40th largest chain in the world and fourth in Spain in terms of the number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

This year, as well as continuing to prioritise products such as water, fruit and vegetables from the islands, RIU started locally sourcing another two key products that are widely consumed in its hotels—wine and ice cream. This takes the total to 202 locally-produced products. These purchases not only support local producers and contribute to sustainability objectives but also lead to better quality for guests.

The Sustainable Purchasing department has played a key role in achieving this milestone. Created in 2024 after RIU’s Board of Directors approved the new Sustainability and Procurement and Supplier policies, this department coordinates, evaluates and quantifies the procurement of products that come from sustainable sources or are produced in controlled conditions. It also monitors the ESG (environmental, social and governance) criteria implemented by suppliers, thus extending RIU's sustainability and responsible management objectives to the supply chain.

In 2022, new legislation came into force regarding urgent measures to guarantee the sustainability and circularity of tourism in the Balearic Islands, which stipulates that at least 3% of the fresh, agricultural, livestock and fishery products offered in hotel establishments must be of local origin. This percentage rises to 4% in 4- and 5-star hotels and 5% in the case of rural tourism establishments. RIU Hotels far exceeds this minimum, proof of its commitment to sustainability and supporting local producers. It also contributes to the company’s global objective of reducing carbon emissions, which the chain has managed to cut by 50% over the past two years.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 74% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 98 hotels in 21 countries, with a total of 38,055 employees that welcomed 6.7 million customers in 2024. RIU is currently the 40th largest chain in the world and fourth in Spain in terms of the number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

The bar offers 360-degree panoramic views of Guadalajara, giving visitors a unique viewpoint to look out over the city and its surroundings. With space for 370 people, it aspires to become one of the city’s top social spots and a must-see for visitors, partly thanks to the glass balcony, not for the faint-hearted, that hangs 215 metres above the ground.

Visitors to the 360° Rooftop Bar can also enjoy a mouth-watering culinary experience. The menu includes a wide range of Mexican and Spanish starters and main courses, such as aguachile, barbecue tacos and ham croquettes. As for drinks, customers can quench their thirst with classic or more creative cocktails, as well as a collection of carefully selected wines. The 360° Rooftop Bar has a jam-packed calendar of events, with music from selected DJs on Thursday and Saturday evenings, as well as traditional music from a female mariachi band on Fridays.

The Riu Plaza Guadalajara’s 360º Rooftop Bar officially opened its doors on 6 March in a ceremony that was attended by prominent city and state authorities, business partners, the media and members of RIU’s senior management team. Daniele Camponovo, RIU's Director of Operations in the Mexican Pacific, did the honours and cut the ribbon alongside David Mendoza Martínez, General Coordinator of Economic Development of Guadalajara, who attended on behalf of the Mayoress of Guadalajara, Verónica Delgadillo García. During the ceremony, Daniele Camponovo also announced that some areas of the Riu Plaza Guadalajara will be refurbished in 2026.

This 360° Rooftop Bar follows in the successful footsteps of these emblematic spaces in other establishments, such as the Riu Plaza España in Madrid and the Riu Plaza Chicago. It is set to become one of the most popular social spots in the city, offering a sophisticated and vibrant atmosphere both day and night. By opening up to the public, the Riu Plaza Guadalajara’s 360° Rooftop Bar not only strengthens the hotel's position as a leading hospitality establishment but also consolidates its status as an icon of the city's social and cultural life.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 74% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 98 hotels in 21 countries. In 2024, the chain welcomed 6,7 million guests and provided jobs for a total of 38.055 employees. RIU is currently the world's 40th ranked chain, one of the Caribbean's most popular, and the fourth largest in Spain in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

The Blue Reef Reforest project focuses on restoring the coral reef to the south of Kedhigandu island. Over the next few years, the project will install new artificial structures to increase coral coverage, promote educational activities and hold workshops and beach clean-ups with the local community and guests. These efforts strive to mitigate the impact of human activity and restore ecological balance to this delicate ecosystem.

Since 2006, MWSRP has been involved in whale shark research and conservation in the Maldives, where this species plays a key role in biodiversity and sustainable tourism. The programme’s Connecting Constellations project will collect scientific data on whale sharks, promote sustainable practices in the tourism industry and build local people’s skills through education and practical training programmes. What’s more, citizen science workshops and beach clean-ups will be held to raise the local community’s awareness of how important it is to protect marine wildlife.

In addition to these collaborations, RIU has several biodiversity protection initiatives that also aim to preserve coral reefs and marine ecosystems in destinations such as the Dominican Republic, Mexico, Costa Rica, Spain and Mauritius. It is also involved in programmes to protect a variety of animal species and their habitats in Mexico, Jamaica, Cape Verde and Aruba, where it supports projects that work to preserve jaguars, green macaws, sea turtles and cottontail rabbits, among other species.

These initiatives are aligned with RIU's sustainability objectives, which include protecting biodiversity and promoting social investment initiatives in its destinations. RIU continues to move forward with its Proudly Committed strategy through projects that not only benefit the environment, but also create value for local communities and promote environmental education.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 74% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 98 hotels in 21 countries, with a total of 38,055 employees that welcomed 6.7 million customers in 2024. RIU is currently the 40th largest chain in the world and fourth in Spain in terms of the number of rooms.

For more information: Communication and Institutional Relations Department // Tel: +34 971 74 30 30 // prensa@riu.com

CGC’s Le Morne Coral Restoration project aims to restore at least one hectare of degraded reefs in the Le Morne lagoon over the next three years. To do so, it will create nurseries where different species of coral will be cultivated and later transplanted to deteriorated areas, thereby helping increase marine biodiversity. What’s more, the initiative will train local fishers as "coral gardeners" to ensure that the project is sustainable. This integration strengthens the link between environmental conservation and economic opportunities for coastal communities in Mauritius.

Through its collaboration with ANFEN, RIU will support the Ecole Culinaire Aline Leal, an educational programme that offers technical food preparation training for teenagers at risk of social exclusion who have dropped out of the traditional education system. This project not only improves their technical skills and employability, but also addresses aspects related to literacy, life skills and personal development. The initiative seeks to ensure that young people from disadvantaged socioeconomic backgrounds have equal opportunities and can therefore join the labour market more easily.

In addition to these collaborations, RIU has several biodiversity protection initiatives that also aim to preserve coral reefs and marine ecosystems in destinations such as the Dominican Republic, Costa Rica, Mexico, Spain and Maldives. It also promotes social inclusion programmes in a number of countries, with a special focus on the employability of vulnerable young people in Mexico and Spain. These initiatives are part of RIU's Proudly Committed sustainability strategy, aimed at generating a positive impact on the local communities and environment in the chain’s destinations.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 74% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 98 hotels in 21 countries, with a total of 38,055 employees that welcomed 6.7 million customers in 2024. RIU is currently the 40th largest chain in the world and fourth in Spain in terms of the number of rooms.

For more information: Communication and Institutional Relations Department // Tel: +34 971 74 30 30 // prensa@riu.com

Following the update, the rooms have a more contemporary and functional design that is in line with the hotel's elegant and sophisticated style. The interior design combines a selection of luxurious materials such as marble and hardwood with more contemporary elements to strike an attractive balance between modernity and tradition. What’s more, all rooms now have showers, except for the suites, which also have a bathtub.

The foyer now feels more spacious and natural light floods in through the large skylight. The space is organised into two different areas: one with the new Cappuccino patisserie café, which offers a selection of coffees and pastries, and the other with a Lobby Bar, which has direct access to a fully refurbished terrace. The hotel now also boasts a new 24-hour Sports Bar with large screens where guests can watch their favourite sports events. These new additions take the number of bars at the hotel to six. In terms of entertainment, the hotel has transformed the lounge bar into a theatre, which now has a larger stage, table service and a structure that opens out onto the outdoor terrace.

What’s more, the establishment’s range of restaurants has undergone a makeover. The main buffet, Le Santal, has been redesigned to give it a more welcoming atmosphere, with small spaces that make it feel less like a large dining hall and give guests more privacy. Its terrace has also been extended and now includes a retractable pergola that automatically adjusts to the current light and wind conditions so guests are comfortable at any time of the day.

The hotel has a Pepe's Food restaurant near the three swimming pools. This grill-themed concept is open during the day and allows guests to enjoy snacks without leaving the leisure area. What’s more, the snack bar has been renovated with a more extensive terrace and, at night, part of this space is transformed into the Steak House, specialised in grilled meats. With these new additions, the hotel now has a total of five restaurants to offer its guests a wider variety of options.

RIU and Tikida Group currently have six hotels in Morocco with a total of 2,271 rooms. Three of these establishments are located around Agadir: the recently refurbished Riu Palace Tikida Agadir, the Riu Tikida Dunas and the Riu Tikida Beach. Moreover, two are located in Marrakesh, the Riu Tikida Palmeraie and the Riu Tikida Garden, and one in Taghazout, the Riu Palace Tikida Taghazout.

For more information: www.riu.com

About Tikida Group: Tikida Group was founded in 1968 and is co-directed by Guy Marrache and Ahmed Benabbés-Taarji. In the beginning, it worked in the travel sector and then moved into tourist transport. Since 1990 the group has mainly focused on hotels, wellness, golf and leisure and now has 55 years of experience under its belt. Tikida Group currently has more than 3,000 hotel rooms — mainly in Marrakesh, Agadir and Taghazout — alongside several leading European tourism companies. It employs more than 2,800 people.

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 74% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 98 hotels in 21 countries, with a total of 38,055 employees that welcomed 6.7 million customers in 2024. RIU is currently the 40th largest chain in the world and fourth in Spain in terms of the number of rooms.

For more information: Communication and Institutional Relations Department // Tel: +34 971 74 30 30 // prensa@riu.com

Maria Fareri Children’s Hospital is a Level I Trauma Centre and is the only paediatric intensive care and burn units in its region. These facilities offer programmes specialising in the recovery of children in critical medical situations, such as after serious accidents or burns.

For children, these experiences can be especially traumatic, and is why the hospital has a Child Life and Creative Arts Therapy department. This team uses art and other therapeutic tools to help child patients and their families cope with their hospital stay and treatment. It has been scientifically proven that play therapy and art have a positive impact on patient recovery. Child Life and Creative Arts specialists guide the children and their families through the entire process, offering emotional and psychological support.

RIU provides funding for a certified Child Life specialist to concentrate directly on the paediatric patients at Maria Fareri Children’s Hospital. RIU’s contribution has also helped to develop educational and support materials adapted to the native language of patients and their families, allowing them to better understand and participate in the recovery process. These professionals are highly trained to help people faced with serious illnesses, improving their overall patient welfare.

Each year, over 3,000 children are seen at this hospital, where the Child Life and Creative Arts Therapy department strives to make their hospital stay easier. Activities such as painting sessions, singing classes and therapeutic games offer patients a space to switch off from the hospital environment, minimising the social and emotional impact of hospitalisation. These activities also help to provide families with respite care as part of the hospital’s overarching support.

This collaboration is RIU’s first social project in the United States, where RIU already has five establishments. In New York, there is the Riu Plaza New York Times Square and the Riu Plaza Manhattan Times Square, offering 1,303 rooms between them. RIU is soon to open a third hotel in New York, the Riu Plaza Broadway, which will be the chain’s biggest there with 673 rooms, right at the heart of the city.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 74% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 98 hotels in 21 countries. In 2024, the chain welcomed 6,7 million guests and provided jobs for a total of 38.055 employees. RIU is currently the world's 40th ranked chain, one of the Caribbean's most popular, and the fourth largest in Spain in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

Following the agreements reached by the Family Board and the RIU Group's Board of Directors, chaired by Carmen Riu, the new responsibilities are organised as follows:

Roberto Riu Rodríguez (31) will continue to be involved in the Hotel Design and Construction Department and, as Managing Director, will take on responsibilities in the Corporate Sales and Marketing area, overlooking all the company’s destinations.

Naomi Riu Rodríguez (32) is the RIU Group’s current Financial Director and will now also be responsible for Procurement in EMEA and Corporate Social Responsibility. In addition, she has been appointed Managing Director and will join Operations for hotels in the Indian Ocean (Zanzibar, Dubai, Sri Lanka, Maldives and Mauritius), as well as RIU Plaza hotels in Madrid, London and Dublin.

Luis Riu Rodríguez (33) will continue to be involved in the Hotel Design and Construction Department and, as Managing Director, will take on responsibilities in Operations for the Atlantic Region (Spain, Portugal, Cape Verde, Morocco and Senegal). He will also be responsible for the Group’s Corporate Engineering and Maintenance area.

After having successfully implemented the Proudly Committed Sustainability Strategy throughout the company and in all destinations, Lola Trian Riu (40) has decided to leave her position as Director of Sustainability to focus on managing the Riu family’s philanthropic funds.  This will enable her to apply her ample experience in this field to professionally manage relations with the various organisations and foundations that benefit from these funds every year, including the Fundación Joan Riu.

Last but not least, the eldest member of the fourth generation, Joan Trian Riu (41), who is already a member of the Executive Committee, will join Operations as Managing Director for hotels in the Americas (Mexico, Jamaica, Dominican Republic, Costa Rica, Panama, Aruba and the Bahamas) and RIU Plaza hotels in the USA, Toronto, Guadalajara, Panama and Berlin. He will also continue to be the company's institutional representative and will retain responsibility for departments which are currently under his supervision.

Meanwhile, Luis Riu will continue in his role as sole CEO and will directly manage Expansion, Hotel Design and Construction as well as Corporate Product Design.  As he has done until now, he will supervise the entire company.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 74% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 98 hotels in 21 countries. In 2024, the chain welcomed 6,7 million guests and provided jobs for a total of 38.055 employees. RIU is currently the world's 40th ranked chain, one of the Caribbean's most popular, and the fourth largest in Spain in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

The new RIU website was created using the atomic design methodology to give it a visual and intuitive look, with high-resolution images and videos that capture the essence of each of the chain’s destinations, in addition to more attractive and updated informative texts that evoke users’ emotions. This platform, which has been optimised to improve the browsing experience, not only informs but also inspires users with engaging and exciting multimedia content, promoting richer and more meaningful interaction and allowing users to easily access a whole host of information about the hotel chain's services and establishments.

The new www.riu.com has posed some major technological challenges. Developed with the most advanced technology, based on a new content management system and a microservices architecture to give users a faster and more reliable, personalised and efficient experience, the new RIU website not only offers new, agile features but is also able to quickly adapt to changing customer and market needs. What’s more, as the new website is fully integrated with the chain's hotel management system, users can check room availability in real time with up-to-date pricing and booking details.

The new RIU website also includes information on all of the new and improved products that the hotel chain has introduced in recent years, such as the Elite Club service or the RIU Party section, where users can see when parties are being held at each hotel and even book their spot in the VIP area. An innovative experiences section has been added to help customers find a hotel that’s the perfect fit for their tastes. The new destinations and hotels sections have a visual design to inspire customers and present interesting information in an intuitive format. Likewise, the RIU Class loyalty channel takes pride of place with a fully revamped section, making it easier for users to log in to and sign up for the programme thanks to the addition of Google and Facebook buttons. And, of course, all users will be able to find out more about RIU's social commitment in the Proudly Committed section.

In parallel, with a completely updated visual experience in line with the look and feel of the hotel chain's revamped website, the new RIU mobile app gives users a convenient and accessible channel to make bookings, manage their stays, receive offers and much more prior to their arrival. Likewise, during their stay, they can use it to check in, book a table at a restaurant, make an appointment at the spa, contact reception or view the entertainment schedule. In short, the new RIU app is the chain’s strategic communication, sales and 360º customer relations channel.

The previous RIU app reached 2.5 million downloads for Android and achieved a rating of 4.8 out of 5 in the Apple store. The chain now wants to maintain the same levels of excellence with this updated mobile application, which is available for iOS and Android devices, and has improved the user experience with features such as a new, more intuitive booking process that is fully conceptualised for each device or the new hotels and destinations section with a more inspiring and visual design, as well as the greater visibility of the RIU Class loyalty programme.

The new RIU website and app represent a step forward in the chain's ambition to face the future challenges of digital business and user engagement, ensuring further improvements in the booking experience and its integral relationship with customers.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 74% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 98 hotels in 21 countries. In 2024, the chain welcomed 6,7 million guests and provided jobs for a total of 38.055 employees. RIU is currently the world's 40th ranked chain, one of the Caribbean's most popular, and the fourth largest in Spain in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

In addition to the renovated rooms and suites, the hotel now has 28 swim-up rooms for guests who want to enjoy a private pool during their holiday. The hotel’s new bright and simple interior features furniture with simple lines and a selection of natural and soft colours. Guests will be surprised by the brand-new lobby with a tropical and welcoming design, including vegetation and wood and stone elements that evoke the nature and warmth of Jamaica.

The hotel has a total of eight restaurants, three of which are new: the “American Country” themed restaurant, “Pepe's food” and the “Tiki Taco” taco station for lovers of delicious Mexican cuisine. What’s more, the hotel has added two new spaces for events and conferences.

As for entertainment, the hotel now has five refitted swimming pools: one for water activities, a quiet pool, one for general use, one especially for children and one with a new water bar, which brings the hotel’s total number of bars to six. What’s more, the hotel has installed three pickleball courts, where our active guests can enjoy this increasingly popular sport. Guests will also be able to have the time of their lives with the arrival of the Riu Party events. Every Thursday from 19 December, guests of all ages at the Riu Negril and Riu Palace Tropical Bay will be able to enjoy the acclaimed Neon Party or White Party events in the hotel's theatre.

Thanks to the incredible natural surroundings, Bloody Bay is the ideal spot to relax and unwind on the beach or enjoy water sports such as kayaking, surfing, sailing or diving. Hotel guests can also take a trip to nearby attractions such as the hot springs at Rhodes Hall Plantation, Seven Mile Beach, The Great Morass and Roaring River.

RIU arrived in Jamaica in 2001 when it opened the Riu Palace Tropical Bay in Negril. This first hotel was followed by the Riu Negril and three more destinations: Montego Bay with the Riu Montego Bay, Riu Palace Jamaica and Riu Reggae; Ocho Ríos with the Riu Ocho Rios; and Falmouth with the Riu Palace Aquarelle. The hotel chain offers a whole host of options including luxurious RIU Palace establishments and hotels with a livelier, more family-oriented atmosphere. RIU currently has a total of 4,274 rooms in its seven hotels in Jamaica, consolidating its position as one of the leading international chains in the country. 

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 78% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 97 hotels in 21 countries, with a total of 35,808 employees that welcomed 6.4 million customers in 2023. RIU is currently the 36th largest chain in the world and fourth in Spain in terms of the number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

This year's top three agencies in each country were Inteletravel, Vacations To Go and All Inclusive Outlet from the United States and RedTag Vacation, Voyage à Rabis and Voyages Bergeron from Canada. Participating agencies received a handcrafted award made from sustainable wood and enjoyed a weekend in the hotel’s new and exclusive Elite Club rooms. What’s more, a special tour of the destination was organised together with top representatives from RIU’s Business Development team, including activities, surprises and gifts to reward their dedication.

RIU Award winners are selected from among the travel agents with the highest sales over the course of the previous year. Partners who’d like to be part of the 8th RIU Awards in 2025 need only to keep working with RIU and their mutual customers to plan their holidays.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 78% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 97 hotels in 21 countries, with a total of 35,808 employees that welcomed 6.4 million customers in 2023. RIU is currently the 36th largest chain in the world and fourth in Spain in terms of the number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

Sixty-six of the 482 rooms at the 5-star Riu Palace Antillas are reserved for Elite Club guests to ensure they enjoy the best views. Other benefits include personalised check-in and late check-out, welcome gifts, premium drinks and aromatherapy in the room. Guests also have a private pool area and a bar near reception that serves a premium drinks menu. Elite Club guests can also choose breakfast options from the menu in the “Atlantis” restaurant, as well as à la carte dinners in the new "Elite Club" restaurant.

The hotel’s rooms were fully refurbished in 2021 and Elite Club’s arrival at the hotel Riu Palace Antillas completes and updates the range of services on offer in this destination, where the chain has a total of 932 rooms with its other 5-star hotel, the Riu Palace Aruba.

The Elite Club was launched in 2022 with the opening of the Riu Palace Kukulkan in Cancun, Mexico. Following its great success, it is now on offer in eight different hotels: the Riu Palace Pacifico and the Riu Palace Baja California in Mexico; the Riu Palace Macao and the Riu Palace Bavaro in the Dominican Republic; the Riu Palace Jamaica in Montego Bay, Jamaica; and more recently the Riu Palace Mauritius in Mauritius, Africa.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 78% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 97 hotels in 21 countries, with a total of 35,808 employees that welcomed 6.4 million customers in 2023. RIU is currently the 36th largest chain in the world and fourth in Spain in terms of the number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

This milestone is a great step forward in the chain’s commitment to sustainability and also represents a valuable opportunity for RIU to adapt these circular economy plans and implement them in the rest of the chain’s hotels, located in 21 countries on four continents (Africa, America, Asia and Europe), in line with the Proudly Committed strategy. 

These plans are intended to instigate a profound transformation in the operation of the hotel industry, in accordance with Law 3/2022, of 15 June 2022, concerning urgent measures for the sustainability and circularity of tourism in the Balearic Islands. This endorsement from Spain's leading certification body goes beyond the legal requirements and makes this project an important step forward in the company’s global sustainability strategy.

“One of the Proudly Committed strategy’s priority goals is to move towards a more circular business model. This AENOR certification, in addition to the Zero Food Waste certification we gained in early 2024, allows us to assess our model, analyse the results and propose continuous improvements so we can continue moving towards this goal,” says Lola Trián Riu, Director of Sustainability at RIU Hotels, who adds that “the Balearic Islands are the birthplace of large holiday hotels, and this model has been implemented worldwide. Now we have the chance to lead the way once again, this time by sustainably transforming the sector.”

Ángel Luis Sánchez, director of the Mediterranean Region at AENOR, wanted to highlight “the importance that companies like RIU Hotels, which are strongly rooted in society and have an enormous impact on the population, make an effort and undertake to protect the environment, adopt good corporate governance and benefit the local community of the Balearic Islands. The AENOR Circular Economy and recent Zero Food Waste certifications are proof that they are setting an example for locals and visitors alike on the islands.”

The Mallorcan chain is committed to a model that minimises waste and maximises value by using resources efficiently and extending their useful life. This includes initiatives such as recirculating materials within hotels or converting biowaste produced in the company’s establishments into high-quality compost. This compost is used by local farmers, thereby promoting sustainable agriculture and the use of locally grown products in the hotel restaurant. The chain has another initiative in collaboration with the La Fiore glass factory to recycle glass. The hotel collects and sorts used bottles, which are then transformed into new artistic glass utensils by La Fiore. RIU then buys these objects to use in the hotels, thus closing the recycling cycle. The company also has several new initiatives in the pipeline.

RIU's circular economy plans for its hotels in the Balearic Islands include energy audits and consumption monitoring, renewable energy self-supply and the incorporation of energy efficiency and automation systems.

Based on the methodology of the Balearic Islands Tourism Strategy Agency (AETIB), these plans involve performing a circular evaluation, planning measures and goals and carrying out an internal analysis to help ensure that strategies are updated and in line with changing global circumstances. In order to achieve the goals, different indicators are defined along with the corresponding objectives and targets in priority areas of action, such as energy, water, materials and waste, responsible food purchasing, training, recruitment and awareness raising.

About AENOR

AENOR helps transform society by building trust between organisations and people through compliance assessment (certification, inspection and testing), training, information and business transformation consultancy services. Currently, more than 88,000 work centres hold one of AENOR's certifications in fields such as quality management, sustainability, verification of non-financial information, animal welfare, occupational health and safety, digitalisation or compliance.

AENOR is the most renowned certification body among businesses and consumers alike. It has in-house staff, which means that it is able to use the expertise it has gained over the years for the benefit of its clients, and it provides innovative solutions to new competitive gaps thanks to its proximity to knowledge sources. What’s more, it covers many sectors and locations.

AENOR is a global entity that currently operates in 87 countries. In Spain, it has in-house auditors based in a total of 19 offices covering all the Autonomous Communities. It also has a permanent presence in 12 other countries, mainly in Latin America and Europe.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 78% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 97 hotels in 21 countries, with a total of 35,808 employees that welcomed 6.4 million customers in 2023. RIU is currently the 36th largest chain in the world and fourth in Spain in terms of the number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

In addition, they both promote and manage RIU's strategic decarbonisation project based on self-supply. Since the start of this initiative, they have analysed and supervised the design and installation of 24 photovoltaic projects in 23 hotels, which have involved an investment of more than 8,6 milliona total of 7,375 tonnes of CO2 emissions avoided.

RIU's business model is based on supervising each project down to the very last detail so the chain can control the services and products that it offers to its guests. This means that a family member leads the whole process, from deciding on the location of an establishment to overseeing the design, construction, facilities and operation of a hotel. That’s why the work of both brothers plays a key role in ensuring the continuity of this business model now that the RIU Group has undertaken the generational handover.

Luis Riu Rodríguez is Luis Riu Güell’s eldest son. He studied economics at the University of Kent in the UK and also holds a master’s degree in economics from the UCSB in California and another master’s degree in marketing from the EAE in Barcelona. Prior to joining RIU, he worked in investment banking with BBVA in London. At RIU, he has experience in both beach and city destinations such as Miami and New York, Jamaica, the Dominican Republic and the Canary Islands, where he also worked on the refurbishment of the Riu Buenavista. Luis also leads the RIU Party project, the chain’s innovative entertainment concept launched in Mexico in 2018 that he is now taking to many other destinations both in Spain and further afield.

Roberto Riu Rodríguez is Luis Riu Güell’s youngest son. He studied a bachelor’s degree in business administration at IQS in Barcelona with a six-month exchange in Montreal (Canada), and he also holds a master's degree in negotiation from the IESEG School of Management in Paris. He moved to the Netherlands for a year to work for TUI Netherlands. He has undertaken internships in various hotel and head office departments. He completed his training in operations in Jamaica and Miami and learnt about construction projects with the refurbishment of the Riu Palace Jandia.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 78% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 97 hotels in 21 countries. In 2023, the chain welcomed 6,4 million guests and provided jobs for a total of 35,808  employees. RIU is currently the world's 36th ranked chain, one of the Caribbean's most popular, and the fourth largest in Spain in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

The ceremony brought together more than 50 guests, including prominent figures and representatives from various Mauritian government bodies, the media and members of the RIU chain.
 

After cutting the ribbon, Kris Seboo welcomed and thanked those present. His words were followed by a speech from Joan Trian Riu, who said: “We are proud to inaugurate these two new hotels that today present all the innovations in service and sustainability that Riu has been working on in recent years. And even more so in such a privileged location as Le Morne”. He also underlined “the commitment that Mauritius is making to develop a quality and sustainable tourism offer”.

The Deputy Prime Minister highlighted: “The investment in these two new hotels is a symbol of RIU’s trust in Africa and especially in Mauritius. RIU not only invested in new facilities but also in sustainability measures that make the new hotels fit in the vision of green and eco-friendly tourism that we have for Mauritius. In terms of numbers in the industry, we are doing better than in 2019 and I believe this year will be a record. So, this investment comes at a very appropriate time since our economy is doing well thanks, in great extent, to tourism. Congratulations on these openings and thank you for your trust in Mauritius”.

The event was drawn to a close with a cocktail party in the hotel's Lobby Bar to officially mark the start of RIU’s new chapter in Mauritius.

With 310 rooms, the Riu Palace Mauritius promises an unparalleled experience for anyone looking for the utmost comfort and exclusive services in a spectacular natural environment. The exclusive Elite Club service offers guests the opportunity to book a luxury experience with rooms in a privileged location.  The 390-room Riu Turquoise was designed to offer families, couples or groups of friends an unforgettable experience. What’s more, all guests can enjoy a wide range of dining options, including the Indian restaurant ‘Bangalore’. The two hotels are also the chain’s most energy efficient establishments thanks to the 2,418 solar panels installed on their roofs.

The opening and inauguration of these establishments, which are overlooked by the impressive Le Morne Brabant, reaffirm the hotel chain’s commitment to excellent service in this wonderful destination.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 78% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 97 hotels in 21 countries, with a total of 35,808 employees that welcomed 6.4 million customers in 2023. RIU is currently the 36th largest chain in the world and fourth in Spain in terms of the number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

Children’s causes continue to be the main focus of RIU’s philanthropy and account for 83% of its social investment, with health, social development and education projects. These projects directly benefited 39,226 children and teenagers, and indirectly helped 98,321 people.

The chain has also made great progress in terms of environmental responsibility. These actions, such as the use of electricity from renewable sources in 70% of hotels and photovoltaic energy for self-supply in 20% of establishments, have reduced the carbon footprint per stay by 56% over the past two years. In addition, the ratio of single-use plastic per stay has been reduced by 10%. Over the last year, the chain increased the amount invested in ecosystem and species protection projects by almost 30%.

With a workforce of over 35,000 employees, 66% of whom are permanent, RIU goes to great efforts to ensure its staff receive adequate training. Over the course of 2023, the total amount of training provided increased by 49% compared to 2022 and reached 189,000 hours, equivalent to an average of 5.4 hours per employee. 

RIU also upheld its commitment to compliance and transparency by undergoing sustainability certification processes. A total of 89 hotels were certified in 2023, one of the highest figures in this industry in Spain.

In 2023, the chain translated its ambitious commitment to sustainability into a four-year strategy. This intensive process of reflection resulted in the presentation of the new Proudly Committed strategy to all employees in November. This strategy marks a turning point for RIU and puts sustainability at the heart of all the organisation's decisions to ensure that the impact of its activity is always as positive as possible for societies and ecosystems alike.

You can read and download the full 2023 Annual Report here.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 78% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 97 hotels in 21 countries. In 2023, the chain welcomed 6,4 million guests and provided jobs for a total of 35,808  employees. RIU is currently the world's 36th ranked chain, one of the Caribbean's most popular, and the fourth largest in Spain in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

The terrace of RIU’s hotel in Chicago also has an extra attraction that’s not for the faint-hearted: a spectacular glass balcony hanging a dizzying 88 metres above the heart of Chicago. 

In addition to a postcard snapshot of the city, customers can enjoy a varied lunch and dinner menu offering international food options at The Rooftop. What’s more, there is an extensive selection of cocktails, spirits and wines to make sure guests have an unforgettable stay in the centre of the Windy City.

The hotel's design and interior decoration is inspired by the Chicago School and this style continues in the new terrace, which is open to guests, visitors and residents alike. The design and service of the new rooftop bar in Chicago is inspired by the 360º bar at Madrid’s hotel Riu Plaza España. Just like its predecessor, it is also set to become one of the most popular meeting points in the city centre.

The 4-star Riu Plaza Chicago with 390 rooms boasts an outstanding location in the heart of the city at 150 E Ontario Street in the renowned Magnificent Mile shopping area, close to attractions like Willis Tower and Navy Pier.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 78% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 97 hotels in 21 countries, with a total of 35,808 employees that welcomed 6.4 million customers in 2023. RIU is currently the 36th largest chain in the world and fourth in Spain in terms of the number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

Of the hotel’s 994 rooms, 255 are designed for families and groups of friends visiting the destination. They have three ample beds to be able to share the same space together and are located in the new family area of the Riu Palace Bavaro. Here, the youngest members of the family can thoroughly enjoy an area designed with them in mind, with a mini splash park, pirate ship, games park, cinema, multi-sports area and places to get food such as a patisserie, a taqueria, and a grill-style Pepe’s Food station. The Kids’ Club located in this space is also offering a diversified range of entertainment for the three different ages, including the options mentioned above as well as a recreational room and a cupcake-decorating station at RIU Art. And what could be no other way: all hotel guests have access to the Splash Water World water park at the RIU complex in Punta Cana, which is rounded off by the hotel’s nine swimming pools. And of course, all customers over 18 can enjoy the four themed RIU Party evenings held every week at the complex.

The Riu Palace Bavaro’s new tally of 32 places to eat offer something really new compared to RIU’s almost 100 hotels around the world—a food court with all kinds of sweet and savoury food choices. Here, all hotel guests can enjoy an endless variety of food and beverages: a pizzeria, Wok-Poke station, fried-chicken area, a taqueria, another Pepe’s Food, an ice-cream parlour, a sweet station with crepes, waffles and donuts, and a bar. Without doubt, this has been a significant innovation to what RIU offers in the destination which will allow its customers to try out various types of products from culturally-different cuisines. 

In terms of culinary options, the Riu Palace Bavaro continues to offer its customers an extensive range of restaurants: the main go-to restaurant for breakfasts, lunch and dinner; gourmet food at Krystal; an Asian restaurant; a restaurant offering Italian dishes; another for Mexican specialities; a steakhouse with different cuts of meat; and the all-new American Country diner offering All-American Favourites. Implementation of the Elite Club service also entails the Elite restaurant, exclusively for these customers who wish to take their RIU experience one step further. 

There will be a total of 108 rooms allocated to Elite Club customers, who will be staying in privileged locations with the best possible views, 60 of them with a private pool. This customers customers also have a swimming pool exclusively for them with their own bar, a priority check-in area and a lounge bar. These bars and other beverage points are also the place where they can enjoy premium drinks, as well as à la carte breakfasts. Similarly, all of the usual Elite Club benefits are also implemented at the Riu Palace Bavaro, such as premium spirits dispensers in the room, a minibar with snacks and bottle of wine, potential early check-in and guaranteed late check-out until 1 p.m., a welcome gift and aromatherapy in the room, as well as the possibility of making priority bookings in the hotel’s themed restaurants.

Aside from all the new entertainment and culinary options, the refurbishment of the Riu Palace Bavaro establishes the new style and design that RIU has chosen for all of its refurbishments and new-build hotels: discreet décor in subtle and elegant tones combined with greater and better use of natural light. This is something that can be appreciated across the Riu Palace Bavaro, in the rooms and common areas, pre-existing and new restaurants and all of the eight bars it now has. These include the Sports Bar (open 24 hours), Joe’s Bar (for the best cocktails), the lobby bar, the theatre bar and three swim-up bars, as well as the two already mentioned that are exclusively for Elite Club guests. In all of them, as well as the upgrade in exclusive quality that can be enjoyed by those in the Elite Club, all guests can enjoy the notable rise in the quality and brands of their favourite beverages, something that is now possible in all hotels with the Elite Club service.  

This extraordinary refurbishment, with all of its innovations, has allowed RIU Hotels to enhance its options in the Dominican Republic, increasing the quality of its products and services. The opening of the Riu Republica in 2016 and its subsequent extension at the end of 2017 was followed by the refurbishment of the Riu Bambu in 2017, the overhaul of the Riu Palace Punta Cana in 2018 and the recent refurbishment of the Riu Palace Macao at the end of 2023. RIU now has, therefore, a completely new set of hotel options in Punta Cana with a total of 4,528 rooms across its five properties. 

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 78% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 97 hotels in 21 countries. In 2023, the chain welcomed 6,4 million guests and provided jobs for a total of 35,808  employees. RIU is currently the world's 36th ranked chain, one of the Caribbean's most popular, and the fourth largest in Spain in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

This innovative tool, reflecting RIU’s commitment to adopting advanced technologies to improve customer experience, started operating on the RIU website in February of this year in three languages: Spanish, English and German. It has been rolled out for 17 countries, with the aim of automating the answering of user questions. In the coming months, and with the aim of offering this experience to all the companies where it operates, the chain hopes to be able to implement the tool in the following languages: French, Italian, Portuguese, Dutch, Russian and Chinese.

The Claud·IA chatbot, developed with Google Cloud and DialogFlow technology and with the support of RIU’s strategic partner Emergya, uses the advanced Gemini 1.5 Pro model which is one of the best in the world. This positions RIU at the forefront for its use in advanced chatbots.

Juan Campins, VP of Digital Channels, explains that at RIU “we are advancing towards a personalised digital experience in real time. We want this personalisation to be multi-channel, based on customer knowledge, the use of data and the application of AI. Our aim is to constantly improve customer experience, both digitally and physically, and continue developing tools that optimise our internal management.”

Since June, Claud·IA has included the function of being able to book directly via the chatbot and was given a personality, resulting in a significant uptake by RIU website users who have quickly taken it all on board. 75% of the over 1,500 questions that come in from users each day are instantaneously and satisfactorily managed, without delay. Users who are registered can also experience a customised service that feels more approachable and personalised. The chatbot understands when customers want to make a booking and asks them the relevant questions (hotel, number of rooms, dates, etc.) to generate a direct link to the hotel and the desired room. 73% of users who initiate this availability process go on to make a booking in this way. Another advantage of the chatbot is how it records and saves information from conversations, allowing data teams to monitor the main topics, trends, weak spots and potential occasional issues.

The hotel plans to continue expanding the functions of the chatbot over the coming months. Updates will include: adding more languages, activating the chatbot in the RIU app, potentially using voice communication and developing new transactional functions, such as managing bookings and learning about the RIU Class loyalty programme. RIU is also working on offering a 360º customer service experience, which accompanies customers throughout their stay at their destination.

This is all while RIU continues to explore new areas for applying artificial intelligence. These areas include: voice assistants, automatic content generation and Contact Centre support with processing and managing emails. The company also plans to use AI models to optimise revenue management, tackling inventories, rates and the likelihood of cancellations.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 78% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 97 hotels in 21 countries. In 2023, the chain welcomed 6,4 million guests and provided jobs for a total of 35,808  employees. RIU is currently the world's 36th ranked chain, one of the Caribbean's most popular, and the fourth largest in Spain in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

The purpose of the new Sustainability Policy is to establish the general action principles and commitments in this area, as well as the foundations of RIU's sustainability strategy. As part of this new policy, RIU voluntarily undertakes to fulfil certain ESG (environmental, social and governance) commitments that go beyond legal obligations and will affect its hotel activity and operations.

This new policy covers and updates the approaches and commitments established in previous policies approved by the Board of Directors, including the Environmental Policy from November 2011, the Local Community Policy from April 2012, the Quality Policy from April 2014 and the Food Waste Reduction Policy from January 2024.

The new Procurement and Supplier Policy deals with the criteria governing the procurement policy and strategy, as well as the way the company works with suppliers throughout the entire purchasing process, from selecting and contracting suppliers through to the subsequent commercial relationship, all while maintaining RIU’s characteristic quality standards, depending on supply availability in each destination.

To make sure the company can achieve these goals, RIU has created a new Sustainable Purchasing Department, which will be responsible for coordinating, assessing and measuring product purchases from sustainable sources or controlled conditions, as well as monitoring suppliers in terms of ESG criteria, in addition to other tasks.

The hotel company believes that the supply chain plays a key role in achieving these goals and must share RIU’s commitment to sustainability and responsible management. RIU has already started working on this thanks to its agreement with Achilles, a world-renowned supply chain risk management expert specialised in ESG criteria.

Both policies—which were defined by the Corporate Social Responsibility department and the Purchasing department, respectively—have been approved by the body responsible for determining and approving the company's general policies and strategies: RIU’s Board of Directors. Likewise, the content of the policies will be reviewed on an annual basis and adapted to any changes in the hotel chain’s business model or context.

A policy is a statement of commitments that must then be translated into work plans and implemented throughout the entire company. RIU operates in 21 countries, and the various legal frameworks and sensitivities of local communities in different destinations will affect the speed of deployment. Nonetheless, RIU has approved these policies as it believes they can be achieved, and the company is fully committed to working towards the established goals.

In keeping with its commitment to transparency, the hotel chain will report annually on the progress it has made towards the goals of both policies and, if necessary, identify any barriers hindering the process.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 78% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 97 hotels in 21 countries, with a total of 35,808 employees that welcomed 6.4 million customers in 2023. RIU is currently the 36th largest chain in the world and fourth in Spain in terms of the number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

This opening in a newly built skyscraper not only places the RIU brand in a capital city with one of the most competitive real estate markets in the world, but is also an exciting step in the consolidation of the chain’s presence in this North American country as the fifth RIU Plaza establishment to be opened in the United States.

The hotel is in a prime location in this city, which has one of the best public transport systems in the United States, at 150 East Ontario Street. Thanks to Chicago's great transport connections, residents and visitors alike can easily explore all the city’s landmarks, making it ideal for business travellers and leisure tourists.

Inspired by the Chicago School architectural style, the 28-storey building offers modern facilities and a wide range of services, such as a fully equipped gym, a restaurant and the lobby bar. Nonetheless, the hotel’s star attraction is its bar on the 27th floor —The Rooftop — which will open in September. As well as the bar service and several food options, guests and visitors can contemplate magnificent panoramic views of the city from the dizzying heights of the glass balcony, which is similar to the iconic attraction at the hotel Riu Plaza España in Madrid.

The imposing mural that runs along the Lobby's frieze is reminiscent of the iconic Art Deco style and combines noble materials such as marble and wood with recycled elements. The 390 rooms at the Riu Plaza Chicago offer a modern and comfortable space where natural light flows from the sleeping area into the bathroom, characterised by light furniture with iron structures and walk-in showers.

With a classic interior and abundant natural light, the hotel's welcoming restaurant offers a full buffet breakfast included in the room rate. What’s more, the lobby bar offers a Grab&Go service with a wide selection of snacks, coffees and beverages, the ideal option for guests to enjoy while exploring nearby attractions such as The Bean, an iconic stainless steel sculpture in Millennium Park, or Willis Tower, which offers breathtaking views of the entire city, as well as Navy Pier, a historic pier with entertainment venues, restaurants and panoramic views of Lake Michigan.

One of the main features of RIU Plaza hotels is their location in the nerve centre of some of the world's major cities, such as Chicago, the Spanish chain's first hotel in the windy city. RIU now has a total of eleven city hotels, located in Panama, Guadalajara, Madrid, Berlin, London, Dublin, Miami, San Francisco, two in New York and the newest addition in Chicago. The chain has plans to further expand its range of RIU Plaza hotels with an establishment in Toronto, which is currently under construction, and a third hotel in New York, where it recently acquired a plot on Broadway.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 78% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 97 hotels in 21 countries, with a total of 35,808 employees that welcomed 6.4 million customers in 2023. RIU is currently the 36th largest chain in the world and fourth in Spain in terms of the number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

In addition to its totally refurbished rooms and suites, the historic six-storey establishment has eleven meeting and conference rooms, a fitness centre and the Writer's Lounge bar, as well as two restaurants: the Gallery, where breakfast is served; and Toddy's Restaurant, which is one of the hotel’s best known spaces due to the local cuisine on offer and its excellent location in one of the most central areas of the city.

The hotel is located on the famous O'Connell Street, one of the city’s main thoroughfares. Thanks to its unbeatable location in the heart of Dublin, many of the Irish capital's landmarks are within walking distance, such as the River Liffey, which runs through the centre of the capital, as well as Croke Park, Dublin Castle, the iconic Temple Bar and the Henry Street shopping area.  It is also 20 minutes from the airport and very close to the Convention Centre Dublin.

Since the chain bought the establishment in September 2016, it has gradually increased the hotel's accommodation capacity and introduced a series of improvements and updates to provide more services, sophistication and elegance. This most recent refurbishment had the objective of renovating practically all of the hotel’s rooms and adding 16 more, to make a grand total of 404 rooms.

The Riu Plaza Gresham Dublin is the Majorcan chain’s oldest property, an original 19th-century build dating back to 1817. Not only is it an extremely important establishment for RIU due to its unbeatable location, but the building also holds great significance for the citizens of Ireland, so much so that RIU decided to keep the name of the hotel when it bought the building out of respect for its long history and importance to both the city and its people. From an architectural point of view, The Gresham is a highly complex building with four wings that were built during different periods over its more than 200-year history, making it a real architectural gem.

In addition, the iconic establishment now uses only green electrical energy, meaning that all electricity consumed in the hotel is certified as coming from renewable sources. This action stems from the Sustainable Energy Transition Plan as part of the Environment Pillar of RIU’s Proudly Committed Sustainability Strategy, which aims to move towards a clean energy transition.

The first hotel in the RIU Plaza city line opened in 2010 in Panama, and since then the hotel chain has continued to expand to the world’s main capitals. The Majorcan chain currently has a total of ten hotels in this line: the Riu Plaza Panama, the Riu Plaza Guadalajara in Mexico; the Riu Plaza España, which is located in the famous Edificio España building; the Riu Plaza Miami Beach, Riu Plaza Fisherman’s Wharf in San Francisco, Riu Plaza New York Times Square and Riu Plaza Manhattan Times Square in the United States; the Riu Plaza Berlin, the Riu Plaza London Victoria and the recently refurbished Riu Plaza The Gresham Dublin. Chicago and Toronto will be the next new destinations to welcome RIU’s city hotels, and New York will see its third RIU Plaza establishment.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 78% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 97 hotels in 21 countries, with a total of 35,808 employees that welcomed 6.4 million customers in 2023. RIU is currently the 36th largest chain in the world and fourth in Spain in terms of the number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

Achilles provides highly in-depth assessments including on-site audits to provide the level of transparency and confidence in the supply chain that is required by today's more ethical organisations, which are increasingly conscious of communities and ecosystems. After analysing the relevant documentation, Achilles scores each supplier to assess its level of compliance and commitment to ESG sustainability-related aspects. They also join an extensive and prestigious international community of qualified suppliers that meet ESG criteria.

As part of its ongoing efforts to place sustainability at the heart of the company’s decisions and maximise the positive impact of its operations on both the local society and ecosystem in its hotel destinations, RIU has adopted the Achilles supplier rating system to ensure a consistent level of excellence throughout the supply chain.

This system will allow RIU to guarantee that all its collaborators meet the highest quality standards in terms of social, ethical and environmental responsibility. The implementation of the Achilles rating system is in line with the Proudly Committed Corporate Social Responsibility strategy and represents a step forward in RIU's pledge to work exclusively with suppliers that have been proven to follow responsible practices.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 78% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 97 hotels in 21 countries, with a total of 35,808 employees that welcomed 6.4 million customers in 2023. RIU is currently the 36th largest chain in the world, and is first in Spain by turnover and fourth by number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

RIU’s project consisted of demolishing the two previous hotels to build its offerings in Mauritius, a destination it added to its portfolio in 2014, from the ground up. RIU is currently the only Spanish chain operating in Mauritius. Both hotels have a total of 700 rooms and offer RIU’s exclusive 24-hour All-Inclusive service. They also are the chain’s most energy efficient hotels thanks to the 2,418 solar panels installed on their roofs. The hotels are practically self-sufficient, as the solar panels will occasionally be able to supply 100% of the electricity the hotels need and will cover a significant portion of the supply at other times of day.

With 310 rooms, Riu Palace Mauritius promises an unparalleled experience for anyone looking for the utmost comfort and exclusive services in a spectacular natural environment. Its guests have access to a wide variety of high-quality culinary options at its main “La Riviere” restaurant with a terrace where guests can enjoy meals outdoors; Asian restaurant “Kaori” and the gourmet “Krystal.” The hotel also has five bars notably including “Capuchino” patisserie and ice cream shop, where guests can enjoy the authentic flavour of a good coffee and Pepe’s Food grill, where customers will find a wide variety of snacks. Outside the hotel, there are two pools, one with a swim-up bar. Entertainment is guaranteed thanks to the extensive day and evening entertainment programme.

With its Elite Club service, it offers the opportunity to book a luxury experience with rooms in a privileged location. Elite customers will enjoy a welcome gift, an exclusive pool area, reserved area on the beach, and an exclusive Elite Club restaurant.

With 390 rooms, Riu Turquoise was designed to offer both families and couples an unforgettable experience and extensive and outstanding dining options. Guests will be able to enjoy the delicacies of the main restaurant "La Gaulette”, Indian restaurant "Bangalore" and the Steakhouse, for grill lovers. The latter two are also available for guests staying at the RIU Palace hotel. They also have five bars to choose from: the lobby bar "Savanne” the saloon "Sega", shared with RIU Palace Mauritius, the Sports Bar, the pool bar "Lagoon" and "Pepe’s Food" grill.

Equipped to offer fun and entertainment at all ages, the hotel has two main pools, a third with a bar and children’s pool for the youngest members of the family who also have access to RIULand kid’s club.

Mauritius is a natural paradise and a cultural melting pot, making the country a dream to discover for visitors. Water sports are also another major draw for the destination and that is why RIU has maintained its successful partnerships with Scuba Caribe and ION Club Mauritius so guests can discover the coast and ocean with the former and learn to or go kitesurfing, windsurfing, or surfing with the latter.

Moreover, Carmen Riu is now Chair of the Group's Governing Board in order to strengthen corporate governance. All members of the fourth generation of the Riu family have now also joined this body. This marks the beginning of generational handover at RIU Hotels, a process that will be led by the family through the Group's governing bodies.

Carmen Riu began her professional career at RIU in 1977 as manager of the hotel Riu Bali in Playa de Palma, Mallorca. Prior to that, she had worked in various hotel departments during her time as a trainee in the family business. In 1978, she took the reins of the human resources department, a responsibility that expanded to include administration and finance in 1981. To take on these new responsibilities, Carmen supplemented her bachelor’s degree in economics and business studies from the Autonomous University of Barcelona with several postgraduate courses in family business and human resources management.

After the death of her father Luis Riu Bertrán, in 1998 she was appointed CEO alongside her brother Luis Riu Güell, forming a management tandem that has been responsible for the RIU Hotels & Resorts chain’s international growth and consolidation over the last 25 years.

Nearing her 70th birthday, Carmen Riu has taken the decision to retire from the front line of business. She leaves the company at a good time for the tourism sector, having recovered from the worst crisis in its history caused by the COVID-19 pandemic. Her last major project was the launch of the Proudly Committed strategy to get RIU Hotels & Resorts ready to face the challenges of the future by placing sustainability at the heart of all the company’s decisions.

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 78% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 97 hotels in 21 countries, with a total of 35,808 employees that welcomed 6.4 million customers in 2023. RIU is currently the 36th largest chain in the world, and is first in Spain by turnover and fourth by number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

When they step through the doorway of their room at the Hotel Riu Palace Aquarelle, guests will find a tastefully decorated, spacious and bright area that is equipped with everything they need to enjoy a comfortable stay. Earthy colours and organic motifs play a starring role, with simple furniture and decoration. But by far the best thing about this new hotel are the breathtaking views of the Caribbean Sea from virtually every room to give guests a truly unforgettable experience.

In the restaurant area, the six restaurants offer a wide range of dining options: the main buffet “White Bay”, the gourmet restaurant “Krystal”, the Italian restaurant “Napoli”, the Asian restaurant “Kyoto”, the grill “Steakhouse” and the jerk style grill “Pepe's food”. Guests can enjoy the all-inclusive service in any of the hotel’s five bars: the lobby bar “Daiquiri” that serves the best cocktails, the patisserie and ice cream parlour “Capuchino”, the pool bar “Marley”, the swim-up bar “Kingston”, the lounge bar “Ska” and the 24-hour Sports bar “American country”.

Outside, guests will be able to enjoy up to four pools in addition to direct access to the enormous White Bay beach from the hotel. They will also have wellness and beauty services available at Renova Spa. The new Riu Palace Aquarelle also has a children's pool with slides and the Splash Water World water park, which has several water attractions to ensure that the whole family has a great time on the wide variety of slides.

Falmouth is a town of great historical and cultural importance. It was founded in 1769 and flourished thanks to its role in the sugar and rum trade. Its colonial architecture, museums, markets and churches bear witness to its great past. The town also boasts the enormous White Bay beach with white sand and crystal-clear waters, making it a privileged spot for water sports and outdoor activity enthusiasts.

The new Riu Palace Aquarelle is the chain's first hotel in the Caribbean to use solar energy and the chain has plans to implement this initiative in other destinations in the region, after having invested in photovoltaic systems at its hotels in Spain, Cape Verde, Senegal, the Maldives, Zanzibar and Mauritius. Thanks to the 400-kilowatt-peak (kWp) solar power system made up of 795 photovoltaic panels installed on the roof, the hotel will be able to generate up to 470,000 kilowatt hours (kWh) of clean energy per year. This green initiative will cut down the hotel's energy consumption by 5-10%, which will in turn reduce CO2 emissions by approximately 221,482 kilograms per year. This step forward is part of the Sustainable Energy Transition Plan, under the Environment Pillar of RIU's new Proudly Committed sustainability strategy.

The Riu Palace Aquarelle is RIU's seventh hotel in Jamaica, where the chain began operations in 2001. The chain currently has 4,274 rooms in this destination, located at the Riu Montego Bay, Riu Palace Jamaica and Riu Reggae in Montego Bay, as well as the Riu Palace Tropical Bay and Riu Negril in Negril, the Riu Ocho Rios in Ocho Rios and the brand new Riu Palace Aquarelle in Falmouth.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 78% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 97 hotels in 21 countries, with a total of 35,808 employees that welcomed 6.4 million customers in 2023. RIU is currently the 36th largest chain in the world, and is first in Spain by turnover and fourth by number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

The Riu Palace Jamaica is fully equipped to offer this outstanding service to its Elite Club guests, who will have access to the 42 rooms with the best views in the hotel, a personalised check-in and late check-out service, welcome gifts, a premium drinks menu and aromatherapy in their rooms. What’s more, there is a private pool and beach area, both of which offer a swim-up bar service with a premium drinks menu. Elite Club guests can also choose breakfast options from the menu in the Italian restaurant in the mornings, as well as à la carte dinners in the new "Elite Club" restaurant. 

In 2022, RIU Hotels & Resorts launched Elite Club at the hotel Riu Palace Kukulkan in Mexico. Following its great success, the chain decided to expand the service to the hotel Riu Palace Macao in the Dominican Republic, which reopened its doors in September after undergoing a refurbishment, and the hotel Riu Palace Jamaica in Jamaica, which has just opened its new Elite Club areas. By the end of this year, a total of six RIU hotels will offer this exclusive service in the Dominican Republic, Mexico and Jamaica.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 78% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 97 hotels in 21 countries. In 2023, the chain welcomed 6,4 million guests and provided jobs for a total of 35,808  employees. RIU is currently the world's 36th ranked chain, one of the Caribbean's most popular, the largest in Spain in terms of revenue and the fourth largest in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

Proudly Committed represents a turning point for RIU. The company has always been very proud of its commitment to providing customers with an excellent service and achieving good results, but now, the challenge is to maintain what it has already achieved while also increasing its commitment to people and the environment. The strategy, which has been developed with RIU's typical wisdom and moderation, marks the path that the company will follow over the next three years from 2024 to 2026 and establishes ambitious, specific and measurable goals in each of the four pillars, which are Community and Sustainable Destinations, Environment, People and Transparency. 

Proudly Committed is not just the name of the strategy, but also the title of the communication campaign that reflects the company’s pride and enthusiasm for this project and represents RIU's commitment to doing things properly and making good on its promises. Full details of the campaign can be found here.

One of the keys to ensuring the success of this new strategy is the involvement of RIU Hotels & Resorts' highest governing body, the Board of Directors, in the decision-making process, as well as the creation of a multidisciplinary Sustainability Committee including professionals from different areas of the company. This Committee will define the projects carried out under each pillar and monitor them to ensure they fulfil their intended purpose. 

The aim of the first pillar — Community and Sustainable Destinations — is to continue contributing to the prosperity of the communities where RIU operates and the goal for 2026 is to have a major project in all destinations. Social investment decisions will continue to be based on the RIU Method, a system that applies an academic methodology to analyse a destination’s current situation, needs and problems in order to allocate resources where they are most needed and will have the clearest and most positive impact on the community. Guided by the Riu family’s concerns, this pillar will continue to focus on protecting children and their health.

The second pillar is Environment, which aims to minimise the company’s environmental footprint. The goal is to move towards an increasingly circular business model and have a flagship biodiversity project in each destination. One of the most important parts of this pillar is RIU’s decarbonisation plan to make the company carbon-neutral. Thanks to projects that are already underway, CO2 emissions fell by 27% in 2023. In addition, RIU supports projects that protect native species such as turtles and corals, as well as initiatives related to circularity and waste reduction. 

People is the third pillar of this new strategy and seeks to promote talent and training by putting people at the centre of the company. RIU wants to continue providing its teams with career opportunities so they are motivated to work towards a more satisfying professional and personal life. 

The fourth and last pillar — Transparency — will check compliance and focus on the certification of hotels. The goal is for all of RIU’s hotels to hold a sustainability certification.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 78% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 97 hotels in 21 countries, with a total of 35,808 employees that welcomed 6.4 million customers in 2023. RIU is currently the 36th largest chain in the world, and is first in Spain by turnover and fourth by number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

The hospitality industry is a sector in which a huge amount of food is consumed, and it involves the entire agri-food value chain. In addition, the United Nations estimates that one-third of the food produced in the world ends up in the bin, while the incidence of severe famine is increasing, and that almost half of child deaths are related to malnutrition. That’s why the fight against food waste is one of the UN’s Sustainable Development Goals, specifically, the second: “Zero Hunger”. This alliance is a challenge that aims to combat a global problem with enormous environmental, social, and financial implications, since, among many other advantages, reducing waste has a high direct benefit in terms of cost savings.

To become certified, the hotels have carried out a great deal of evaluation, control, and monitoring work in which the role of AENOR and RIU professionals is essential. The certification specifies several key steps to follow in order to take advantage of the opportunity to learn and improve in the processes of reducing leftover food. First, a food waste inventory is carried out, defining actions to reduce and prevent waste. This is reflected in a plan with specific objectives and goals, which are documented and exhaustively monitored through a management plan drawn up by RIU. Once the relevant verifications, evaluations, and checks were carried out in the kitchens themselves by AENOR, the three certificates were awarded, without any point of “Non-Conformity”. The certification is valid for three years, with annual reviews.

Currently, the pilot plan for this project is being carried out in RIU’s hotels in Mallorca. The goal for 2023 was to certify the Riu San Francisco, Riu Festival, and Riu Concordia hotels, while the Riu Playa Park and the Riu Bravo will become certified when they reopen for the 2024 summer season.

This is a major challenge for RIU with which it aims to contribute to confronting a global problem. To do this, it relies on its kitchen and dining room teams, which are the main protagonists of these changes. AENOR stresses that the fundamental pillars are reduce, reuse, redistribute, and recycle. Therefore, it is essential to avoid overproduction and adapt it to demand, optimising operations to be more efficient, since one of the most critical places for food waste is buffets.

About AENOR:

AENOR contributes to the transformation of society by transforming trust between organisations and individuals, through conformity assessment services (certification, inspection, and testing), training, and information. It is the leading trust-building entity in Spain, with more than 85,000 workplaces around the world holding one of AENOR’s certificates in fields such as Quality Management, Sustainability, Verification of Non-Financial Information, Animal Welfare, Occupational Health and Safety, Digitalisation, and Compliance.

AENOR’s differential competitive advantages include higher brand recognition between companies (B2B) and consumers (B2C); it has its own staff, which allows it to manage the accumulated knowledge for the benefit of its customers; it innovates in the resolution of new competitiveness gaps thanks to its proximity to sources of knowledge; and it has geographical and sectoral capillarity.

AENOR is a global entity which already carries out operations in 87 countries. There are 19 offices in Spain in all the Autonomous Communities with their own auditors and a permanent presence in 12 other countries, mainly in Latin America and Europe.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 78% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 97 hotels in 21 countries. In 2023, the chain welcomed 6,4 million guests and provided jobs for a total of 35,808  employees. RIU is currently the world's 36th ranked chain, one of the Caribbean's most popular, the largest in Spain in terms of revenue and the fourth largest in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

After the renovation, the hotel now has an Elite Club restaurant which offers à la carte dinner for those guests who choose this service. Likewise, an exclusive area for Elite Club customers has been established in the swimming pool, in addition to an exclusive Elite bar and a rooftop area with lounge chairs and Balinese beds. As an added benefit, Elite Club customers now have a private lounge just for them, where drinks from the best brands are served.

Other benefits that the Elite Club service includes are: 82 rooms featuring privileged views and equipped with liquor dispensers with premium drinks; a minibar with snacks and a bottle of wine; confirmed late check-out until 1:00 p.m., and the possibility of early check-in, as well as an exclusive check-in line at reception for early birds; welcome gift and aromatherapy in the room; and the possibility of making reservations at our themed restaurants.

The establishment of our Elite Club service in Los Cabos represents another step in RIU's commitment to this innovative service, which was also launched a few weeks ago in Nayarit after the reopening and renovation of the Riu Palace Pacifico. In Mexico, the Riu Palace Kukulkan (in Cancun) was the first RIU hotel to offer this new concept to its customers. A concept that today is also offered in the Dominican Republic, at the renovated Riu Palace Macao, in Punta Cana, and also in Jamaica (after the changes made at the Riu Palace Jamaica, in Montego Bay).

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 78% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 97 hotels in 21 countries. In 2023, the chain welcomed 6,4 million guests and provided jobs for a total of 35,808  employees. RIU is currently the world's 36th ranked chain, one of the Caribbean's most popular, the largest in Spain in terms of revenue and the fourth largest in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

You can read Luis Riu’s full analysis at the following link: https://www.riu.com/blog/en/luis-riu-review-2023-forecast-2024/

The common areas are now decorated with the sophistication of the RIU Palace line, with the new style the chain is launching in its renovations and new hotels: brighter, more open spaces, soft, natural colours, high-end materials and prominence given to tropical vegetation both in decor and in interior gardens. Two great examples include the lobby and reception desk, the first spaces welcoming RIU guests with the new and elegant style. New items include the expansion of the bar and lounge, to which a second outdoor stage has been added for smaller performances and a DJ booth, as well as a new RIU Fit area.

In terms of cuisine, the hotel continues to offer a wide variety of restaurants and options for guests. In addition to the international buffet, there is an Italian restaurant, ‘Volare’; a steakhouse; one serving up Asian small plates, ‘Kabuki’; and a fusion restaurant called ‘Krystal’. All of these restaurants have been renovated with a unique style rounding out the culinary experience. With this renovation, Riu Palace Macao has added a new Sports Bar that will serve food and drinks 24 hours a day and a grill area called ‘Pepe’s Food’ with a Burger Bar with top-quality ingredients in the pool area, which continues to have three different swimming spaces, including one with a swim-up bar.

All 476 rooms have also been fully renovated. The new furniture has simple straight lines while the colour palette is in natural wood tones, beige and green. The style is inviting and elegant and the decor features plant patterns both on the main wall and on the glass separating the bathroom from the bedroom. One of the biggest changes is the implementation of swim-up rooms with a private pool. These rooms are exclusively for Elite Club by RIU service guests.

The Elite Club service allows Riu Palace Macao guests to enjoy perks never before seen at this destination. In addition to the 34 rooms with a private pool, there are another 22 rooms for customers using this service. The Elite Club offers its guests a lounge area with a bar reserved just for them, an exclusive restaurant offering an à la carte dinner, an à la carte breakfast at the Italian restaurant, which is adapted to this service every morning, and an exclusive beach with its own bar service serving premium drinks for Elite guests.

Riu Palace Macao is within the RIU Complex in Punta Cano and shares the Splash Water Park, RIU Parties, Casino, which has also been renovated, Caribbean Street with its picturesque shops and Pachá nightclub with the four hotels in the complex. All guests of RIU hotels in Punta Cana will also now be able to use the hotel chain’s largest wellness centre to date. Taking advantage of the renovation of Riu Palace Macao, RIU has built a new space dedicated to its guests’ wellness, beauty and fitness. The new centre has a large gym with all the equipment necessary for guests to have a complete training session, beauty salon and hairdresser, and a spa with two water areas, steam baths and up to nine massage booths. RIU entrusted management of this new space to Renova Spa, its trusted partner specialising in wellness and beauty services.

The Riu Palace Macao renovation is in line with the renovations RIU is carrying out at its destinations around the world, with this one particularly reinforcing the company’s commitment to Punta Cana, RIU’s first international destination, established in 1991. The renovation of Riu Palace Macao is in addition to the renovation of Riu Bambu in 2017, Riu Palace Punta Cana, renovated in 2018 and the upcoming renovation of Riu Palace Bavaro, which will be completed in 2024 and includes an expansion of what up until now was Hotel Naiboa.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 75% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 96 hotels in 20 countries. In 2022, the chain welcomed 6 million guests and provided jobs for a total of 34,215 employees. RIU is currently the world's 32nd ranked chain, one of the Caribbean's most popular, the second largest in Spain in terms of revenue and the fourth largest in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

The Riu Palace Pacifico continues to be as sophisticated as ever and attention has been paid to the finest details of the hotel’s design. With the refurbishment, common areas such as the lobby and reception have become more spacious and functional. Guests can enjoy the new location of the Lobby Bar, which is found in the centre of this area and livens it up.

The hotel's 445 rooms have also been completely renovated and now feature soft, elegant tones and naturally lit areas to create a relaxing atmosphere, all in addition to the characteristic sophistication of the Riu Palace Pacifico and the use of hardwood finishes.

One of the biggest attractions following the refurbishment is undoubtedly the introduction of the Elite Club service. Guests who take out this service will have access to exclusive areas of the hotel, such as a private area on the beach with Balinese beds and an exclusive bar serving premium drinks. They can also enjoy these drinks in the Sports Bar and the new Elite Club Lounge Bar, an exclusively reserved area where they can also check in. What’s more, there is a new dining option for these guests, who can access the Elite Club restaurant for both à la carte breakfast options and dinner in the evening.

In addition to offering exclusive areas and better drinks, the Elite Club service includes 62 rooms with privileged views and premium spirits dispensers, a minibar with snacks and bottle of wine, early check-in and guaranteed late check-out until 1 p.m., a welcome gift and aromatherapy in the room, as well as the possibility of making priority bookings in the hotel’s themed restaurants.

As for dining options, the Riu Palace Pacifico has a new Italian restaurant and a Japanese restaurant that now offers a wide range of Asian street food style dishes, in addition to the main restaurant with an international buffet, the Mexican speciality restaurant, the steakhouse that offers select cuts of meat and the fusion restaurant where guests can find incredible blends of flavours.

What’s more, there are two new snack bars in the pool area: Pepe's Food, which offers grilled dishes, and Tiki Tako, where guests can enjoy a variety of traditional Mexican tacos. The Sports Bar has also stepped up its game with a new all-American favourites concept, expanding its range of food options with dishes such as ribs or mac and cheese.

In addition to the Sports Bar, guests at the Riu Palace Pacifico can enjoy five other bars, one of which is the Pool Bar located by one of the three swimming pools. There is also a new café to delight guests with coffees, ice cream and a wide variety of pastries.

The hotel continues to offer the best daytime and evening entertainment seven days a week, and all of RIU’s guests can attend the RIU Party events or visit the Pacha nightclub at the Riu Jalisco. The refurbished gym is still located in the Spa area, which has a room for a variety of treatments, a massage room, a jacuzzi area and a steam bath.

The refurbishment of the Riu Palace Pacifico joins the long list of renovation projects that RIU Hotels is carrying out in all the countries and destinations where it is present. In the case of Mexico, the chain has a portfolio of 22 hotels and practically all of them are new or have been refurbished in the past five years.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 75% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 96 hotels in 20 countries. In 2022, the chain welcomed 6 million guests and provided jobs for a total of 34,215 employees. RIU is currently the world's 32nd ranked chain, one of the Caribbean's most popular, the second largest in Spain in terms of revenue and the fourth largest in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

The new app represents a considerable improvement due to the immediacy and agility it provides in the day-to-day work of the housekeeping, technical services, minibars and management departments. What’s more, it can also work completely offline in the event of a failure in the hotel's WiFi or the device's data connection, which is an unusual feature in this type of app. The app also makes it possible to considerably improve response times and reduce the amount of paper used.

The first hotel to use Riu Staff was the Riu San Francisco in September 2022 and, after the app had successfully passed all the tests, roll-out began and is currently complete in 27 hotels. The rest of the RIU chain's establishments currently use an external app that will be replaced by Riu Staff in the coming months, and all hotels are expected to be using this in-house tool before the end of 2024.

The app allows different departments to remotely manage their functions using mobile devices. This makes it significantly easier to monitor, assign and perform tasks. The app guarantees task execution and traceability, displaying real-time status information to the different user profiles. The corporate Receptions team and its in-depth knowledge of the hotel's day-to-day operation played a fundamental role in designing the app's features. In fact, the app covers many tasks that went through hotel reception before digitalisation.

The new app is integrated with RUMBO, RIU's Property Management System, an in-house system for hotel management that includes various modules to cover all areas of the company. In turn, the latter is synchronised with the Riu Guest app that is used by guests before, during and after their stay. Therefore, when a customer makes a request on Riu Guest using their mobile, it is first sent to RUMBO and this system then passes it on to Riu Staff. The staff member executes the request and the communication process is repeated in reverse to let the customer know that their request has been carried out. Therefore, this two-way communication streamlines both communication in the hotel and the resolution of incidents and tasks. 

As it is adapted to RIU's management tools and thanks to the involvement of hotel operations staff, the new app is perfectly adapted to the real needs of hotel employees. The improvements include the management of services and the creation of tasks or incidents linked to customers instead of a room, as well as ambitious projects for the future that will also cover health and hygiene, preventive maintenance and construction work management.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 75% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of RIU Plaza urban hotels. RIU Hotels & Resorts has 96 hotels in 20 countries, with a total of 34,215 employees that welcomed 6 million customers in 2022. RIU is currently the 32nd largest chain in the world, and is second in Spain by turnover and fourth by number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

The company’s corporate culture is now guided by the concept of common sense sustainability, striving for ambitious yet realistic goals, involving the entire company in decision-making and projects, especially hotels, which are ultimately responsible for the application of many of the policies. The Corporate Social Responsibility strategy is focused on consolidating partnerships with organisations in the various destinations where the company operates to strengthen its relationships and have a more positive impact on the local community and surrounding area.

In 2022, the hotel chain invested a total of 2,264,689 euros in 71 projects carried out alongside 64 strategic partners. Children’s causes continue to be RIU’s line of philanthropy (54% of social investment), with health, social development and education projects. These projects directly benefited 42,636 children and indirectly helped 94,093 people.

In 2023, RIU remains committed and is working hard to make further advancements on its CSR strategy, maintaining and consolidating partnerships both for social investment and biodiversity protection.

You can read and download the full report here.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 75% of its establishments offer its renowned All Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 100 hotels in 20 countries, with a total of 28,004 employees that welcomed 4.2 million customers in 2021. RIU is currently the 32nd largest chain in the world, and is second in Spain by turnover and fourth by number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

After the refurb, the first thing guests will notice when they arrive in the hotel lobby and reception area will be the natural light and sense of space. Soft colours, wood and vegetation play an important role in this area, which is both more functional thanks to the spacious and comfortable reception area and more attractive thanks to the new decoration and furniture and the popular lobby bar "Frida".

The rooms are also brand new. With soft and elegant tones, the 506 rooms are still equipped with all the amenities to ensure that RIU’s guests can enjoy their holiday in the utmost comfort. There is also a new room type, swim-out rooms with a private pool, that are already a classic in many RIU hotels. The hotel will offer five to guests who are looking for an extra touch of exclusivity.

But undoubtedly, one of the biggest changes following the reopening of the Riu Caribe is the launch of RIU Pool Party events in Cancun. This exclusive party concept conceived by RIU was born in Los Cabos in 2018, and five years later these fun-filled spectacles are finally landing in Cancun. With a dedicated space to hold these parties, which has an exclusive pool area, the Riu Caribe now offers four weekly parties both in the day and at nighttime with several different themes: the White Party, the Jungle Party, the Neon Party and the Pink Party.

As if that wasn't enough, these exclusive adults-only RIU Pool Parties are accompanied by yet another new feature: the RIU Party rooms. These 74 rooms blend in perfectly with their surroundings and are themed and prepared for guests who want to experience these exclusive RIU Party events to the fullest.

As for dining options, variety remains the hotel's strong point. All of the restaurants have been renovated, creating new atmospheres and spaces to take the guest experience to the next level. The international buffet restaurant is joined by the Mexican restaurant “Margarita”, the Asian restaurant “Shangri-la”, the gourmet restaurant “Kulinarium”, the grill-style food station “Pepe's Food” near the pool area and the popular Steakhouse for evening dinners. The hotel also has four bars: the lobby bar, the lounge bar located in the theatre, a sports bar offering food and drink 24 hours a day and an adults-only swim-up bar in one of the pools.

The hotel has gone from having one large swimming pool to four, one of which has an swim-up bar, another one for children and two others for the entire family, where they can enjoy the best entertainment provided by the RIU Hotels entertainment team The entertainment team will also be in charge of the new RIU Fit sports area, which will be complemented by a fully equipped gym, as well as a wide range of water activities on the hotel's beach.

The refurbishment of the Riu Caribe is a continuation of RIU’s commitment to modernising and renovating all of its 22 hotels in Mexico, a country where it has been operating for more than 25 years, having carried out extensive refurbishments in the vast majority of them. The next to be refurbished will be the Riu Palace Pacifico on the Rivera Nayarit, where work already started this August and will be finished in early December.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 75% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 96 hotels in 20 countries. In 2022, the chain welcomed 6 million guests and provided jobs for a total of 34,215 employees. RIU is currently the world's 32nd ranked chain, one of the Caribbean's most popular, the second largest in Spain in terms of revenue and the fourth largest in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

The loyalty programme continues to grow every year, with thousands of members joining the community since its beginnings in 1997. This is a reflection of the hotel chain’s successful international expansion and diversification, and above all of the employees in its hotels, who turn guests into repeat customers and open the doors to the RIU Class programme with the excellent service they provide to customers.

“We want to offer our members a transparent programme that is simple to use and easy to manage, with the clear objective of providing an exceptional experience to our community that is currently made up of almost 5 million members  and continues to grow”, adds Marta Ferrer, Director of RIU Class.

“Our loyalty system has always been open to providing points for stays to RIU Class members, regardless of the booking channel, to reward their loyalty to RIU”, adds Marta Ferrer.

With the new programme, it will be easier for RIU Class members in the Classic, Gold and Diamond categories to earn and redeem points.

The new programme has been created to make the process of earning and redeeming points more flexible, transparent and generous.

Members will now be able to redeem the points that they earn as soon as they wish with no minimum.

New benefits include access to the exclusive Elite Club and a room upgrade during their stay, which is subject to availability at the hotel for RIU Class Gold members and guaranteed for RIU Class Diamond customers.

In line with the same philosophy that has characterised the programme since its launch in 1997, the new RIU Class has an innovative website that is easy to browse as all the features are presented in a more user-friendly and intuitive way.

In this video, you can find out about all the advantages and new features of the new RIU Class programme: https://youtu.be/IcoRIuEKHOk 

All RIU customers can take advantage of the benefits offered by RIU Class and enjoy all the new features on the following link: https://www.riu.com/es/riu-class/.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 75% of its establishments offer RIU's renowned All-Inclusive service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of RIU Plaza urban hotels. RIU Hotels & Resorts has 96 hotels in 20 countries, with a total of 34,215 employees that welcomed 6 million customers in 2022. RIU is currently the 32nd largest chain in the world, and is second in Spain by turnover and fourth by number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

RIU launched its plan to refurbish all of its hotels in 2011. This plan involves major refurbishment projects to modernise and upgrade its entire range of establishments. It is a circular and never-ending process as hotels are refurbished every 10 to 12 years, so when all the hotels in an area have been renovated, it is time to start all over again. This is the case of the hotel Riu Gran Canaria, which was fully refurbished in 2013 and has now become the first to undergo its second renovation.

These projects also incorporate improvements in energy efficiency, waste management and reduction and water consumption. Thanks to this project, the hotel will be able to consume electricity generated by the photovoltaic panels installed on the entire roof of the hotel, and any electricity consumed from the grid will be certified renewable energy, measures that will considerably reduce CO₂ emissions. Improvements to optimise and reduce water consumption have also been put in place.

The hotel Riu Gran Canaria has 639 rooms and a modern design, with the simple lines that are a common feature in the Majorcan hotel chain’s refurbs. The renovated rooms offer the elegance of wooden furniture combined with green and beige tones to create a welcoming atmosphere. What’s more, the façade has been modified to extend the rooms and give guests more space and increased comfort.

The biggest changes can be found in the hotel’s common areas. The general idea with the interior design was to create fresh and bright spaces by playing with materials in neutral tones and giving vegetation a key role. The lobby has been remodelled to create a larger reception area and let more light in, with huge skylights in the ceiling that make guests feel like they are inside a botanical garden.

As for the hotel’s dining options, the main restaurant "Las Dunas" has undergone a complete makeover. In addition to a completely fresh design and layout, new terraces have been created in the garden so that customers feel a true connection with the outdoors.  The swimming pool restaurant "Atlántico" and the Asian restaurant "Kaori" are still in service, and the grill restaurant "Pepe's Food" has been relocated. The gourmet restaurant "Kulinarium" and the Italian restaurant "Amore Mio" are two new options that have been added to the hotel’s existing selection. The hotel now has a new Sports Bar next to the "Moka" café-bar in the bar area, as well as the spectacular "Tivoli" Lounge Bar in the garden, which has a stage for the RIU Get Together Party events that will be held every Friday from the end of November. Guests also have the pool bar "Liquid", the chill-out bar "Sunset" and the terrace bar "Cocktail".

The outdoor area boasts a new swimming pool, which will host entertainment and sports activities. This brings the total number of pools to seven, including the impressive infinity pool on the seafront promenade. In addition, the Riu Gran Canaria has a RIU Art and RIU Land area, as well as an extensive daytime and evening entertainment programme for the whole family.

Located in the south of the island opposite the Las Meloneras seafront promenade and just a few kilometres from the renowned Playa del Inglés, RIU has a comprehensive range of establishments in this destination, with a total of seven hotels on the island of Gran Canaria: the Adults Only Riu Palace Maspalomas, Riu Palace Meloneras, Riu Palace Oasis and Riu Palace Palmeras, in addition to the RIU Classic Riu Papayas and Riu Vistamar.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 75% of its establishments offer the renowned All-Inclusive by RIU service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name RIU Plaza. RIU Hotels & Resorts has 96 hotels in 20 countries, with a total of 34,215 employees that welcomed 6 million customers in 2022. RIU is currently the 32nd largest chain in the world, and is second in Spain by turnover and fourth by number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

Technological advancements and artificial intelligence (AI) have formed part of companies’ day to day for years, providing them with increasingly effective marketing tools to get the right message to the right user at the right time.

The GMPAs recognise the industry’s most innovative and high-tech projects developed using Google tools. This year, Boston Consulting Group worked on the GMPAs.

RIU and Making Science received a Gold award with a project in the Digital Transformation category called ‘Reaching the right user; RIU’s strategy to attract high-value customers by harnessing first-party data with AI’.

The RIU hotel chain was looking to enhance its campaigns to capture customers by aiming them at higher-value and profitability customers, improving user experience without lowering the number of conversions into bookings. In partnership with Making Science, the two companies transformed the digital strategy to optimise their first-party data into business data. RIU transformed its digital strategy in three fundamental steps.

Structure first-party data: The first step was to structure first-party data on Google Cloud to create a customer data platform (CDP) architecture adapted to its needs and structure.

As Juan Campins, VP of Digital Channels at Riu Hotels & Resorts explained, ‘What we were looking to do was gather all customer experience data into a single environment: one that was secure, scalable and connected that would allow us to orchestrate our audiences in real time on first-party channels like the payment channel.’

Coordinate teams: Define the joint goals between the IT and Digital Channels teams using first-party data as the basis for strategy transformation.

In the words of Álvaro Verdeja, global director of data and the cloud at Making Science, ‘each team working with first-party data provided their data sources: digital marketing platforms, contact centre platforms, the booking engine, etc.’ That established the way everyone would work together to achieve the business objectives. ‘After that, we were able to analyse user profiles to offer them a unique experience prior to reaching the website, while using it and after’, Verdeja explained.

Activate first-party data thanks to AI: With Making Science, the Direct Sales and Digital Channels teams launched a variety of proprietary technological solutions based on AI models, which our partner grouped under the name Gauss.

Working with Gauss AI solutions leveraging their first-party data allowed RIU to increase bookings by 99% and double its ROAS (return on ad spend).

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For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 75% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 96 hotels in 20 countries. In 2022, the chain welcomed 6 million guests and provided jobs for a total of 34,215 employees. RIU is currently the world's 32nd ranked chain, one of the Caribbean's most popular, the second largest in Spain in terms of revenue and the fourth largest in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

All Riu Plaza hotels have an outstanding location in the nerve centres of some of the world's major cities, such as London, which is the most visited city in Europe and a popular destination for holiday, corporate and business tourism. The new Riu Plaza hotel is located just a few metres from Victoria Station, one of the busiest transport hubs in the country that is visited by around 75 million passengers each year and is just 30 minutes from Gatwick Airport thanks to the direct Gatwick Express service. Located at 1 Neathouse Place, the hotel is an ideal base for exploring the city as it is surrounded by the UK capital's most important sights and is close to strategic transport links.

The Riu Plaza London Victoria has a contemporary minimalist design and the structure is divided into two parts: the podium and the tower. One of the most eye-catching features of the podium is the circular glass tower that houses the reception area, which is also known by the project's creators as the “drum” and offers a warm welcome to all guests. When they arrive, customers will find themselves in a lobby with a conical dome that is flooded by natural light from above, with a spectacular hanging sculpture of organic shapes, full of colour and movement. These features create a welcoming and elegant space.

The design, which was conceived with a focus on privacy, pays special attention to the communal areas. The furniture was chosen to create small private areas all within the same space. The lobby bar offers a change of scene with a livelier atmosphere, switching calm and elegance for energy and colour.

The hotel rooms are modern and comfortable. They are decorated with contemporary wallpaper and watercolour paintings that give them a more artistic feel. Many of the modern superior suites and rooms overlook the city centre, but the most spacious rooms are located on floor -1, a common feature in UK hotels to maximise space.

As for food options, in addition to the aforementioned lobby bar, the hotel has a restaurant where guests can enjoy a full buffet breakfast in the morning, which is included in the room rate, and à la carte dinners in the evening. Guest can also use the fully equipped 24-hour fitness centre.

The twelve-storey building was originally built in the 1960s and was completely renovated in the 1990s. It has a fantastic design and quality finishes, so the most characteristic features have been maintained during the refurbishment. The interior has been completely transformed to prioritise design and comfort, as well as the latest developments in energy efficiency.

The first hotel in the Riu Plaza city line opened in 2010 in Panama, and since then the hotel chain has continued to expand to the world’s main capitals. The Riu Plaza London Victoria is the tenth hotel of this kind and joins the Riu Plaza Panama, the Riu Plaza Guadalajara in Mexico; the Riu Plaza España, which is located in the famous edificio España building; the Riu Plaza Miami Beach, Riu Plaza Fisherman’s Wharf in San Francisco, Riu Plaza New York Times Square and Riu Plaza Manhattan Times Square in the United States; the Riu Plaza Berlin and the Riu Plaza The Gresham Dublin. Chicago and Toronto will be the next destinations to welcome RIU’s city hotels.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 75% of its establishments offer RIU's renowned All-Inclusive service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name Riu Plaza. RIU Hotels & Resorts has 96 hotels in 20 countries, with a total of 34,215 employees that welcomed 6 million customers in 2022. RIU is currently the 32nd largest chain in the world, and is second in Spain by turnover and fourth by number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

The agencies participating in the event received a handcrafted award and were also able to enjoy a VIP weekend in Cabo San Lucas with the hotel company. The weekend included a special tour of the destination, recreational activities and events full of surprises as well as gifts to recognise their dedication.

The RIU team at the destination designed a very special event and menu for the attendees, who were accompanied by top representatives from the RIU Business Development team:  Armin Kaestner, VP of Sales, Contracting and Business Development for the US and Canada; Hugo Aguilera, Director of Marketing and Business Development for the US and Canada; Laura Castellanos, Director of Sales for the Dominican Republic; Yvonne Bauer, Sales Manager for Cabo San Lucas; Oswald Ponette, Representative from Los Cabos; Karina Olivera, Areli Alcivar, Karina Fuentes, Luis Dragonne and Lucero Morales Business Development Managers for the US and Canada; Sandra Mallete and Valerie Ward, Business Development Managers for Canada; Adrián Sonneveld, Group Sales Manager and Gabriela Mata, Marketing Manager Partner.

RIU Award winners are selected among the travel agents with the most sales over the course of the previous year. Any partners interested in participating in the 7th annual RIU Awards ceremony in 2024 need only to keep working with RIU and their mutual customers to plan their holidays.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 75% of its establishments offer RIU's renowned All-Inclusive service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name Riu Plaza. RIU Hotels & Resorts has 96 hotels in 20 countries, with a total of 34,215 employees that welcomed 6 million customers in 2022. RIU is currently the 32nd largest chain in the world, and is second in Spain by turnover and fourth by number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

The whistleblowing channel can be accessed via the link at the bottom left of the home page in the “About RIU” section and allows the company to fulfil Spanish Law 3/2023, of 20 February, regulating the protection of persons who report regulatory infringements and the fight against corruption.

RIU is committed to ensuring that its organisational culture is based on integrity and transparency. In line with these core values, the whistleblowing channel will give employees and stakeholders the chance to confidentially and anonymously raise and report any concerns they may have.

RIU will take all the necessary steps to ensure that those who submit and share information legitimately and in good faith do not suffer any retaliation or negative consequences. The new whistleblowing channel will also allow RIU to quickly investigate and address any issues that may arise within the organisation. The chain is committed to taking appropriate action to resolve complaints in a fair and timely manner, in compliance with all applicable laws and regulations.

By implementing this whistleblowing channel, RIU is reaffirming its commitment to maintaining a safe and respectful work environment where everybody has the chance to perform and grow in a fair environment.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 75% of its establishments offer RIU's renowned All-Inclusive service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of RIU Plaza urban hotels. RIU Hotels & Resorts has 96 hotels in 20 countries, with a total of 34,215 employees that welcomed 6 million customers in 2022. RIU is currently the 32nd largest chain in the world, and is second in Spain by turnover and fourth by number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

This award recognises establishments that constantly get excellent reviews and maintain their rating between 4 and 5 over a 12-month period. The digital platform uses a patented algorithm to assess the quality, quantity and relevance of reviews and opinions submitted by users over a 12-month period, as well as the popularity index of the destination. In this way, users can share their experiences and review their stay as a guide for future customers.

This award recognises the efforts made by the staff of RIU hotels on a daily basis to offer a great service, always focusing on customer satisfaction.

The following RIU hotels have received one of these awards:

Best of the Best:

Spain:

Riu Gran Canaria

Panama:

Riu Playa Blanca

Riu Plaza Panama

Tanzania:

Riu Palace Zanzibar

Travellers’ Choice Award:

Germany:

Riu Plaza Berlin

Aruba

Riu Palace Antillas

Cape Verde:

Riu Palace Boavista

Riu Karamboa

Riu Touareg

Riu Palace Santa Maria

United Arab Emirates:

Riu Dubai

Spain:

Riu Palace Oasis

Riu Palace Palmeras

Riu Palace Maspalomas

Riu Papayas

Riu Palace Meloneras

Riu Vistamar

Riu Palace Tenerife

Riu Arecas

Riu Buenavista

Riu Garoe

Riu Palace Jandia

Riu Palace Tres Islas

Riu Calypso

Riu Paraiso Lanzarote

Riu Monica

Riu Nautilus

Riu Costa del Sol

Riu La Mola

Riu Concordia

Riu Festival

Riu Plaza España

United States:

Riu Plaza New York Times Square

Riu Plaza Manhattan Times Square

Hotel Riu Plaza Fisherman’s Wharf

Ireland:

Riu Plaza The Gresham Dublin

Jamaica:

Riu Negril

Riu Palace Tropical Bay

Riu Reggae

Riu Palace Jamaica

Riu Ocho Rios

Maldives:

Riu Atoll

Riu Palace Maldives

Morocco:

Riu Tikida Palmeraie

Riu Palace Tikida Agadir

Riu Palace Tikida Taghazout

Riu Tikida Beach

Riu Tikida Garden

Mexico:

Riu Palace Mexico

Riu Yucatan

Riu Lupita

Riu Playacar

Riu Palace Las Americas

Riu Palace Peninsula

Riu Palace Costa Mujeres

Riu Palace Pacifico

Riu Palace Cabo San Lucas

Riu Palace Baja California

Riu Plaza Guadalajara

Portugal:

Riu Madeira

Dominican Republic:

Riu Palace Punta Cana

Senegal:

Riu Baobab

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 75% of its establishments offer RIU's renowned All-Inclusive service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name Riu Plaza. RIU Hotels & Resorts has 100 hotels in 20 countries, with a total of 28,004 employees that welcomed 4.2 million customers in 2021. RIU is currently the 32nd largest chain in the world, and is second in Spain by turnover and fourth by number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

The six award-winning RIU hotels are: Riu Dubai (overall rating of 4.5 out of 5 stars), Riu Palace Maldivas (overall rating of 4.5 out of 5 stars), Riu Atoll (overall rating of 4.6 out of 5 stars), Riu Plaza New York Times Square (overall rating of 4.5 out of 5 stars), Riu Plaza Manhattan Times Square (overall rating of 4.6 out of 5 stars) and Riu Plaza España (overall rating of 4.7 out of 5 stars).

These awards are based on the impartial opinions of guests who stayed at the hotels. British Airways Holidays compiles these opinions on Feefo (www.ba.com/reviews), an independent platform where customers rate their hotel experience. Guests rate their stay based on location, service, cleanliness of the facilities and sleep quality, and give an overall rating out of five stars.

These awards are very important to RIU as they recognise the joint effort made by everyone who works every day at the chain’s hotels to offer the very best service.

For more information or bookings: www.riu.com

About RIU Hotels & Resorts: The international RIU hotel chain was started in Mallorca, Spain, in 1953 as a small holiday business run by the Riu family, the founders and current owners, now in its third generation. The company specialises in holiday accommodation and over 75% of its establishments offer RIU's renowned All-Inclusive service. With the opening of its first city hotel in 2010, RIU expanded its product line with its own range of urban hotels under the name Riu Plaza. RIU Hotels & Resorts has 96 hotels in 20 countries, with a total of 34,215 employees that welcomed 4.2 million customers in 2022. RIU is currently the 32nd largest chain in the world, and is second in Spain by turnover and fourth by number of rooms.

For more information: Communication Department // Tel: +34 971 74 30 30 // prensa@riu.com

This five-star hotel was RIU’s first in Asia when it opened in 2016. It has 501 fully equipped rooms and is located on Ahungalla’s impressive beach, in the south of Sri Lanka. It has a very varied entertainment programme, with everything guests need to have a brilliant family holiday. Sri Lanka is an exotic destination that offers truly special places, ancient temples, ruins of nearly forgotten civilisations and spectacularly wild nature. 

SATA is a travel award backed by multinational associations that rewards hospitality in holiday accommodation in South Asia, to celebrate and raise the standards of service in the tourist industry.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 75% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 100 hotels in 20 countries. In 2021, the chain welcomed 4,2 million guests and provided jobs for a total of 28,004 employees. RIU is currently the world's 32nd ranked chain, one of the Caribbean's most popular, the second largest in Spain in terms of revenue and the fourth largest in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

Among its 594 rooms, guests will be able to choose from standard double rooms to suites with views to the Caribbean Sea, as well as luxury swim-out rooms with private pools. The rooms will have a fresh, understated style with natural, light colours, inviting guests to disconnect and enjoy the tranquillity the destination has to offer.

As it is usually the case with RIU, there is a wide variety of culinary offerings at Riu Latino, prepared to indulge all palates. The hotel has a total of six restaurants: the main restaurant Moctezuma; an Italian restaurant Milan, an Asian restaurant called Geisha; a steak house offering up the best meat; a gourmet restaurant, Kulinarium; and Pepe’s Food, a grill buffet. It also has five bars: the lounge bar Mariachi, with a terrace; the lobby bar Velvet; a 24-hour sports bar; and our pool bars Tequila and Mezcal, the latter being a swim-up bar.

The outdoor space offers guests a total of five pools, in addition toSplash Water World Water Park. They can also unwind at the wellness centreRenova Spa, where guests have a beauty and hair salon as well as a massage service available to them.

Guests are also guaranteed to be entertained. Located on the beachfront of Bahía Mujeres, they will have the opportunity to go out on a catamaran, try kayaking and take a beginners’ scuba course in the pool. To round out the fun, club Pacha is open from 11:00 pm to 2:00 am, and guests can also revel in the various parties taking place at the hotel: Foam Fest, Silent Disco and Beach Party.

Starting in December, Riu Latino guests will also be able to enjoy the famousRiu Party  events at Riu Dunamar. TheRiu Get Together Party will be held in the hotel theatre every Friday, alternating between the White Party and Neon Party themes, so all guests in this destination can enjoy one of the chain’s star products.

With the opening of this new hotel, RIU is complementing its hotels in Costa Mujeres, joiningRiu Palace Costa Mujeres andRiu Dunamar, both 3 kilometres from the new hotel. The Riu Latino is 16 kilometres from Cancun, where archaeology and history lovers can discover the wonders of Maya culture. The international airport is 33 kilometres away with great connections to get to the hotel. The Riu Latino will not be the chain’s last new hotel in Mexico this year, as the newRiu Palace Kukulkan is expected to open in November.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 75% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 100 hotels in 20 countries. In 2021, the chain welcomed 4,2 million guests and provided jobs for a total of 28,004 employees. RIU is currently the world's 32nd ranked chain, one of the Caribbean's most popular, the second largest in Spain in terms of revenue and the fourth largest in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

Customers who book Elite Club services will have a distinctive wristband that allows them to enjoy their unique benefits, as well as all the bars, restaurants and other products already offered as part of the hotel’sall-inclusive service.

The Riu Palace Kukulkan reserves therooms with the best viewsfor Elite Club customers. They will also receive priority treatment upon arrival at the hotel with a personalized check-in service in a designated line, as well as the possibility oflate check-out if required.

Elite Club guests will receive a special welcome with a letter from the hotel manager, a gift with the Elite Club logo and a bottle of wine or cava to celebrate the start of their holiday. They will also be able to enjoy a wider range of drinks in the hotel’sSports bar with amazing sea views, as well as the best selection of liqueurs, snacks and soft drinks from their room’s minibar.

Aromatherapy in the room is another inclusion of this new product as well as a larger selection of bathroom amenities including a bathrobe and slippers to provide our guests with everything they could possibly need for their comfort.

The Riu Palace Kukulkan will be the chain’s first hotel to offer these services, and there are also plans to expand the Elite Club to other Riu Palace hotels in the Caribbean region. Customers can enjoy Elite Club services when making their booking either onwww.riu.com or through their preferred travel agent.

For further information please visit: www.riu.com

The company will take steps to transition towards a sustainable supply of animal products that guarantees the responsible and ethical treatment of animals, getting international suppliers and partners involved and supporting them in the adoption of animal protection criteria. As a result, the company will adapt its procurement policy and strategyto gradually shift its supply towards products from sustainable sourcesor controlled conditions that minimise the impact of activity on people and ecosystems, all while maintaining quality standards and considering the available supply options in each destination.

What’s more, RIU also aims to strengthen its commitment and practises related to the conservation, protection and correct management of local wildlife living in hotel facilities, developing actions and alliances with local entities or reporting any cases of abuse, mistreatment or illegal trade, as well as promoting responsible tourism by not incentivising tourism or leisure activities that could damage animal welfare.

Lastly, the company will annually report on the progress of these commitments.

This new animal welfare policy implemented by RIU is aligned with guidelines from the OIE, an intergovernmental organisation responsible for improving animal health throughout the world, and more specifically with the universally recognised “five freedoms” of land animals that were formulated in 1965 and describe the rights that humankind must guarantee for animals: freedom from hunger, malnutrition and thirst; freedom from fear and distress; freedom from heat stress and physical discomfort; freedom from pain, injury and disease; and freedom to express normal patterns of behaviour.

Thanks to the conservation work carried out by both NGOs and the collaboration of private entities, one of which is RIU, the population of this species, which is classified as Vulnerable by the International Union for Conservation of Nature (IUCN), has risen in recent years. In addition, the reproductive population of Cape Verde has become one of the most important in the world alongside Florida. 

Last season, which ran from May to November, was the fourth in a row to see record spawning levels in the archipelago, with 156,316 nests being recorded on Boa Vista, 33,496 of which were located on beaches protected by Bios.CV in the area of the Reserva Natural das Tartarugas. These data represent a 1000% increase compared to figures reported for the same area in 2016. Projeto Biodiversidade recorded 53,498 nests on all the beaches of Sal.

On Sal, Projecto Bioversidade covered 30.4 kilometres of the island’s perimeter with the help of night-vision cameras, drones and traditional patrols to monitor 4,722 adults and rescue 269 turtles. What’s more, 440 hunted turtles were detected, the majority on small beaches without regular protection, and 47 of these were saved from poachers. Along five kilometres of beach in João Barrosa, Boa Vista, Bios. CV monitored 8,431 turtles while they were nesting, rescued 132 adult females and did not register any hunted turtles.

The importance of turtle hatcheries

Nests that are at risk due to flooding or predators are relocated to monitored hatcheries to protect the eggs. Another important milestone in the protection of this turtle species was the number of nests that these NGOs from Cape Verde protected in hatcheries, reaching a total of 4,342. Bios.CV managed to release 66,679 turtle hatchlings from a total of 1,135 nests on Boa Vista, while on Sal, Projeto Biodiversidade released 151,758 hatchlings from 3,207 nests. Only 1 out of every 1,000 of these hatchlings, which are protected until they enter the sea, is thought to reach adult age.

At Projeto Biodiversidade’s largest hatchery on Sal, located on the same beach as RIU’s hotels on this island, 110 public digs were carried out for guests who could name and adopt turtle babies, thereby helping conserve the species with donations. Hotels in this area have no outdoor lighting so they do not disorientate the turtles and the hatcheries are monitored by volunteers from the NGO and hotel staff.

The impact of climate change

As stated by sources from Projeto Biodiversidade and Bios.CV, the fruits of these conservation actions are being reaped on Cape Verde, although experts are calling for caution in the face of these record figures. It is possible that this increase is not solely due to the work carried out by local NGOs to conserve the species and protect nests; but also to other as yet unknown factors, some of which may be related to climate change. In this sense, the environmental NGOs believe that support from the authorities and the private sector is key, so that they invest more resources in protecting coastal ecosystems, especially beaches and dunes, on flat islands like Sal and Boa Vista. 

Besides maintaining the hatcheries, RIU Hotels finances the structural expenses of the NGOs and collaborates in supporting the volunteers, as well as in other environmental activities with tour operators and customers. The hotels also comply with NGO recommendations so as not to alter the species’ environmental habitat. 

This opening is great news for both groups, as it is the last of their six hotels to reopen. The others — three in Agadir, two in Marrakesh and one in Taghazout — have gradually reopened over the past months.

This refurbishment will surprise the hotel’s long-standing customers. The old Riu Tikida Garden is nowhere to be found in the new facilities, although the structure, 4-star rating and 259 comfortable rooms have been maintained. The hotel has a completely different look following the refurbishment, with a more modern style and a strong Moroccan influence.  One of the changes resulting from the refurbishment is that the hotel is now exclusively for Adults Only, which, together with the All-Inclusive service, allows customers to enjoy an exclusive holiday experience. What’s more, the are several daytime activities and live music at night, as well as a wide and varied range of dining options that will delight all guests. 

The refurbishment of the Riu Tikida Garden encompassed the communal areas and rooms, including the creation of 10 sophisticated swim-up rooms that offer the highest level of comfort with private access to one of the hotel’s outdoor pools. The rooms have ceramic flooring with light and warm colours evoking Saharan tones, as well as typical Moroccan decorative elements.    

The hotel has an extra feature that certainly will win over all its guests. All of the communal areas are lit with natural light that enters through the large windows located around the hotel’s various spaces, which also makes the hotel seem more spacious. This feature is particularly prominent in the lobby due to its impressive height. What’s more, several elements have coloured ceramic details or finishes, as well as columns and walls, creating a sophisticated and fresh atmosphere that will astound customers. 

The pool area is also more sophisticated and elegant, with the rectangular pool being replaced by one with spaces that create greater harmony along a spacious solarium, where customers can relax in either conventional loungers or Balinese beds. 

The Riu Tikida Garden is just 3 km from the old town of Marrakesh, a vibrant metropolis at the feet of the Atlas mountains. Alongside Meknes, Fez and Rabat, it is one of the four imperial cities of Morocco, where the Hotel Riu Tikida Garden becomes a veritable oasis of tranquillity in the midst of the local hustle and bustle. In addition, all the necessary safety measures are in place thanks to RIU’s 17 protocols and the Welcome Safely certificate. The latter, promoted by the Moroccan government, certifies that it is a safe space for customers and employees alike in the face of COVID-19.

About Tikida Group: Tikida Group started in 1968 and it is headed by Guy Marrache and Ahmed Benabbés-Taarji. The group has more than 50 years of experience in the tourist sector, starting out in the inbound travel sector and then transport. Since 1990, it has focused on hotels, wellbeing, golf and entertainment Tikida Group now has nearly 3,000 hotel rooms, largely in Marrakech, Agadir, Casablanca and Taghazout, in association with several leading European companies in the sector. It employs more than 2,800 people.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 70% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 100 hotels in 20 countries. In 2020, the chain welcomed 2,3 million guests and provided jobs for a total of 24,425 employees. RIU is currently the world's 32nd ranked chain, one of the Caribbean's most popular, the third largest in Spain in terms of revenue and the fourth largest in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 70% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 100 hotels in 20 countries. In 2020, the chain welcomed 2,3 million guests and provided jobs for a total of 24,425 employees. RIU is currently the world's 32nd ranked chain, one of the Caribbean's most popular, the third largest in Spain in terms of revenue and the fourth largest in number of rooms.

For further information : Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specializes in holiday resorts and over 70% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 100 hotels in 20 countries. In 2020, the chain welcomed 2,3 million guests and provided jobs for a total of 24,425 employees. RIU is currently the world's 32nd ranked chain, one of the Caribbean's most popular, the third largest in Spain in terms of revenue and the fourth largest in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

The 5-star Riu Palace Sunny Beach hotel, located on an excellent seaside location, provides 335 fully-equipped rooms and has a private area on the beach with direct access only for guests. This ‘adults only’ hotel offers RIU’s outstanding 24-hour all-inclusive service, free WiFi and a wide range of cuisine. The 4-star Riu Helios Paradise, located right on the beach, off the coast of the Black Sea, is an ideal choice for all those looking for a holiday that combines entertainment and relaxation. The hotel offers a total of 597 rooms, 24-hour all-inclusive service and a wide range entertainment program for adults and children.

The four-star all-inclusive hotel Riu Helios Bay, enjoys a seafront location on Obzor Beach. It offers 318 rooms and free WiFi throughout the hotel. Surrounded by gardens and small wooded hills this hotel offers the best assets to guarantee excellent holidays. Meanwhile the 4-star all-inclusive property Riu Astoria, located directly on the seafront promenade in Golden Sands surprises its guests with its modern construction and services, providing 531 rooms and a memorable experience for every family member.

All RIU Hotels and its employees are willing to offer a modern and complete experience to their customers once again, always offering them the maximum possible guarantees of health and safety with the application of the Security Protocols developed by the chain in collaboration with the consulting firm Preverisk included in the RIU COVID-19 Manual. The chain has extensive experience with the management of these strict protocols since it has been applying them in all its operating hotels since the first reopening, on May 25th, 2020. At RIU, workers and guests have the maximum security guarantees without forgetting to enjoy and relax.



For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 70% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 100 hotels in 20 countries. In 2020, the chain welcomed 2,3 million guests and provided jobs for a total of 24,425 employees. RIU is currently the world's 32nd ranked chain, one of the Caribbean's most popular, the third largest in Spain in terms of revenue and the fourth largest in number of rooms.

For further information: Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com

The hotel Riu Guarana has 500 rooms with a fresh décor and modern furnishings, including 50 family rooms that are the ideal choice for people travelling with children. Customers can enjoy two outdoor pools, one of which has a jacuzzi, in addition to an indoor pool and a children’s pool, and a varied and fun schedule of entertainment and sports activities for children, teenagers and adults alike such as the RiuLand club, Riu4U, the RiuFit programmes or the RiuArt workshop.

The culinary offer of the Riu Guarana stands out for its quality and variety. The hotel has three bars, one of which is a swim-up bar, and a main restaurant that offers international dishes and show cooking, as well as themed restaurants with the best Asian cuisine or grilled specialities.

The hotel Riu Palace Madeira in Caniço de Baixo has a privileged location right next to the sea. It offers 327 elegant rooms and a wide range of dining options in its buffet restaurant and Madeiran theme restaurant. The hotel has two outdoor swimming pools, an indoor pool, a sauna, a gym and the “Ocean's Care” health and beauty centre that offers a variety of treatments.

The Riu Palace Madeira has the best facilities so guests can enjoy a holiday with their family, partner or friends and offers RIU’s renowned All-Inclusive programme. The hotel will also offer a half-board service so its guests can choose the option that best fits their holiday plans.

Antonio Fornés, RIU Manager of Andalusia and Portugal, expressed his excitement at the reopening of these two RIU hotels in the country: “Just a few weeks after the state of alarm has been lifted in Portugal, we are ready and raring to welcome our guests so they can enjoy a well-deserved holiday. We will offer the same experience and enjoyment as always, but with additional safety and hygiene measures to ensure that both our guests and our collaborators feel well protected.”



To guarantee the health and well-being of guests and employees, the hotel will apply the 17 safety protocols included in the Manual created by chain alongside Preverisk, an international leader in food safety, hygiene and health. 

With these reopenings and more in destinations like Spain, Bulgaria, Dublin and Panama planned in the coming weeks, the chain will have opened 67 of its 100 hotels worldwide and will continue working to reopen more in other destinations to offer its guests the best service with the highest hygiene and safety guarantees that are applied in all the chain’s operational hotels.

For further information please visit: www.riu.com

About RIU: The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 70% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 100 hotels in 20 countries. In 2020, the chain welcomed 2,3 million guests and provided jobs for a total of 24,425 employees. RIU is currently the world's 32nd ranked chain, one of the Caribbean's most popular, the third largest in Spain in terms of revenue and the fourth largest in number of rooms.

For further information : Communications Department // Tel: +34 971 74 30 30 // prensa@riu.com