Hotel Riu Palace Macao

Worst Riu experience I’ve had and have stayed at more than 5. Service was nonexistent…most times people seemed annoyed you sat in their section. Eliz in elite club bar was great. Josephina with housekeeping awesome, but rest of experience was disgusting. First day there was a guy passed out in the gym for over an hour with urine on the floor and staff came in and looked and didn’t wake him or clean. I don’t know a nice way of saying the clientele at this resort has never had a vacation and were loud, rude and entitled. If you want pool music to be the “N” word every other lyric it’s your place, but would tell people to stay away from what felt like a nightclub from breakfast to past dinner.

We stayed here 2 years ago and had an amazing time. Decided to come back for our honeymoon the experience wasn't the same this time 1. Some of the young staff were rude and never smiled. Caught the waiter on the beach hiding in the palm trees so he didn't have to work. 2. If you were another nationality staff engaging but when started speaking English some staffs attitude changed. 3. Sargassom on the beach was shocking at one stage when I stepped into it to get to the sea it was knee deep. 4. The room cleaning staff were amazing faultless left them a good tip on leaving as they deserved it always polite and happy 5. The buffet food looked nice and prepared but numerous times the food was cold and lack of it being cooked also the floor was very slippy accident waiting to happen. 6. A British tourist had a bad accident around the pool her head bleeding profoundly it took ages for the doctor to attend to her lucky one of the tourists was a doctor. We had some good experiences this time round but was not the same as 2 years ago sadly to say we won't be returning back to DR or possibly a RUI again.