good practices

RIU Hotels & Resorts bases its CSR philosophy on good practices regarding community integration in the countries where it operates in order to contribute to the improvement and well-being of the social environment. To achieve this, we participate on projects as diverse as the application of the circular economy, the training and safety of its employees, the promotion of human rights and, in particular, the rights of children.

child protection

Recognition for RIU in its fight against child sexual exploitation

Within the framework of the International Forum on “The commercial sexual exploitation of children and adolescents in travel and tourism”, ECPAT Mexico acknowledged the work of all of the RIU hotels in Cancun, Costa Mujeres and Playa del Carmen and their commitment to strengthen their implementations of The Code in their hotels. This is one of the best examples of Good Practices in our company.

2780

RIU partners have participated in ECPAT training in 2020

1181

RIU suppliers have signed the ECPAT clause in 2020

Decalogue of the responsible guest

We recommend to our guests a series of good practices to carry out during their holidays in our hotels.

Don’t waste food

Protect childhood

Embrace the culture and customs of the destination

Behave politely

Don’t waste water

Help us recycle

Reuse your towel

Save energy during your stay

Respect the local wildlife

Reduce your carbon footprint

Prevention of food waste

Food waste is an issue for all hotel companies, not only because of the cost it implies, but also because of its impact on the sustainability of the environment where the hotel is located. Waste is mainly generated in hotel kitchens and restaurants, and that is why we have several protocols in those areas to reduce food waste:

  • Our management system includes exhaustive monitoring in each hotel of the amount of food consumed every day depending on room occupancy, guest nationalities and even the month of the year or the weather. This allows us to ensure customer satisfaction while also adjusting and avoiding cooking too much food.
  • We are experts in the correct reception, control and validation of food to verify its quality and extend its useful life.
  • Most of our hotels do not have food stores. We work with supplies on a daily basis, with high delivery frequencies helping us avoid having to manage product expiry. We only store items that will be consumed in the short term.
  • There is a rigorous planning system for menus, prioritising versatile ingredients that can be used in numerous recipes, but always of the highest quality.
  • We create very specific and well-analysed recipes to give food a second life, all of them using fresh products that have not been consumed but are in perfect condition, complying with both internal and external hygiene and health protocols.
  • Our “show-cooking” system allows dishes to be made to order, thus avoiding any leftovers.
  • We use medium-sized plates rather than large ones. This means that customers do not “go over the top” when filling their plates, and can always return to the buffet if they wish to eat more.

sustainable projects

Riu Plaza España Hotel wins prize for its aerothermal energy project

The hotel received the award in the 5th edition of the Re Think Hotel Awards that acknowledge the best sustainability and rehabilitation projects in the Spanish hotel industry. The aerothermal energy project is a renewable energy system that uses clean technology with stateof- the-art heat pumps to provide hot water throughout the year.
The process is simple: the appliance extracts energy from the air and transfers it to the water using a refrigerant gas to extract heat from the air and heat the water up to 90 ° C.

Main benefits:

  • High energy efficiency.
  • Renewable energy, therefore sustainable.
  • Requires minimal maintenance as it works just like any other electrical appliance.
  • As there is no boiler, there is also no combustion, smoke or waste.
  • Contributes to Sustainable Development Goals 7,11 and 13.

“circular hotels project” by tirme

Since 2019, the Riu San Francisco and the Riu Festival hotels located on the island of Mallorca have been part of the “Circular Hotels” project created by TIRME. This project seeks to reduce, reuse and recycle to the maximum the waste produced by hotel establishments. For this, the kilos of organic waste that later become compost used in agricultural production that provides fruits and vegetables to the RIU hotels are measured.

Riu Concordia hotel construction waste management

RIU Hotels, in alliance with MAC Insular, assumed the management of construction waste from the Riu Concordia renovation, ensuring its traceability, avoiding the unjustified dumping of recyclable waste and thus contributing to a circular economy. Of the tons of waste that were delivered to MAC Insular from the Riu Concordia, 13,484 are from construction and demolition and 242 are bulky waste such as furniture, fixtures, etc. This project received a Re Think Hotel Award, which recognizes the best sustainability and rehabilitation projects in the Spanish hotel sector.

SUSTAINABLE AWARENESS

We sensitize our employees, customers and suppliers to how important small initiatives add up to big results. With the arrival of the COVID-19 pandemic, in 2020, the following steps were followed to mantain our business and guarantee health security in our establishments for employees and guests:

  • Creation of 19 action protocols.

  • Launch of the “Safe & Sound” training program to share knowledge of procedures with our staff.

Throughout 2020 the following attendance figures were reached:

1.633 SESSIONS

27.829 participans