At RIU we believe that sustainability and social innovation are the pillars of our CSR and those that mark the responsible identity of our human team. Each and every one of our collaborators are the creators of the sustainable awareness that characterizes this company since its beginnings and those who have guided its step towards a more responsible business with the environment and the community. Sustainability professionals, employees and guests in the 19 countries where our hotels are located, are today our sustainability ambassadors and the true architects of this gradual and responsible change that RIU Hotels is experiencing.
Get to know our team and their work as ambassadors for the company’s sustainability in this series of tribunes and testimonials:
Lola Trián Riu
The internal transformation of RIU hotels
After a year like 2020, in which our business has been put to the test and we have had to adapt to continuous change, it seems that a road towards an unprecedented transformation has opened up at RIU Hotels as well. In record time, many significant changes have taken place in our hotels and services, such as creating and incorporating new sanitization-health protocols to cope with COVID-19, training the entire active staff to apply these measures as effectively as possible, and reopening hotels, the first ones in many destinations and with strict safety protocols (masks, partitions, etc.). Unfortunately, some hotels had to close when flights to our destinations were limited, establishments that later reopened for just weeks before having to close their doors again due to lack of customers.
Just thinking about the work this has meant for our teams, I can’t help feeling deep respect and admiration for all the people who have made it possible with hard work and dedication. They have made the difference in a year of constant challenges, and they should take pride in this. But it hasn’t been easy. When we had to send our staff home for months, morale deteriorated and we sensed an atmosphere of discouragement among us. It was inevitable.
However, the vaccination process is underway, it seems that we can recover our good cheer thanks to that slight uptick in bookings over Easter, with which we have reopened in destinations as popular as Cape Verde. But we can’t stand still. We need to recover our enthusiasm with new projects that excite us, without forgetting the scenario in which we find ourselves. In this sense, and in the Corporate Social Responsibility area, we are generating actions and projects designed to make our business model more sustainable through long-term circular economy strategies. Above all, because the pandemic has shown us in stark relief that we cannot ignore the challenges of climate change facing us. We cannot continue extracting resources as if there were no tomorrow, because there is a tomorrow for our children, and because we cannot ask these new generations to pay for the errors of past generations. It’s everybody’s responsibility. And so, the best internal transformation we can undertake is to open up a road to a more responsible, sustainable and increasingly circular form of hospitality. That would be the best bet in the years ahead of us for recovering a battered hospitality industry and transforming it into something better than it was before the pandemic.
Lola Trián Riu
Sustainability Director in the RIU Corporate Social Responsibility Area
Catalina Alemany, Corporate Social Responsibility Director
Trust and dialogue have built our CSR
In recent years, RIU has experienced a period of major changes, in which we have implemented a new decision-making model for CSR which has been a priceless lesson for us all. If I had to summarise in a single word the fruit of these last twelve months, I would say it had to be TRUST.
The trust we have placed in our academic, our sustainability ambassadors and voluntary sector partners in this important period, the trust that our stakeholders have earned by discovering the importance of dialogue and long-term alliances, and the trust that we inspire in our customers by offering them more responsible holidays.
We are facing new challenges, such as improving some of the indicators in which our performance has not been satisfactory over the last year, or measuring the results of our projects and, above all, increasing our capacity to generate well-being in the local community.
These are not easy times, but we start from the privileged position of a job well done and with an unstoppable team, led by our sustainability ambassadors, we know that we will slowly but surely achieve the goals we set ourselves.
TESTIMONIALS FROM OUR AMBASSADORS
Riu Bravo hotel General Manager
“All RIU directors are aware of every drop of water we use. That’s why it is important for us to choose more efficient machinery and appliances, because they optimise the hotel’s energy and are kinder to the environment. This is the case with the washing machines that we use to wash items like drapes, net curtains, dishcloths and tablecloths, which have an A+++ energy efficiency rating.
Riu Palace Mexico hotel General Manager
“The whole hotel team is responsible for caring for the environment in which we work and we implement this by managing our waste carefully.
With the resources available, we created a personalised recycling programme to reduce consumption and reuse waste, adopting a practical and effective approach. We knew it wouldn’t be easy, but we wanted to see how far we could go. Today, our waste management plan is one of the company’s most successful.”
Sustainability Manager at RIU Hotels
“The second generation of the Riu family, my grandparents, Luis and Pilar, learned the business by listening to their first customers’ concerns. They were German guests who had travelled extensively and they taught the family to look after the details to offer a friendly and attentive service. This is the basis of a very successful method that makes RIU stand out for customer satisfaction, which is the company’s number one value. Because, as we see it, customer satisfaction is our raison d’être. Without this value, our company would disappear.”
Director of Purchasing at RIU Hotels & Resorts
“At RIU’s purchasing department, we have been evolving from the outset and are now more environmentally committed and aware than ever. When making decisions, we consider the social and environmental aspects of the product over its life cycle. For example, we take into account the product’s past, i.e., where it comes from, how it was produced or made, then its present, its transport, use and durability, and of course, the product’s future, its final destination, its management as waste and the impact it will have on the environment.”
Corporate Chef – RIU Group Food Production
“At RIU, we offer healthy alternatives and vegetarian options in all our buffets and à la carte restaurants. In addition, in our European hotels and as the law indicates, we have an allergen report for each and every dish on the menu at our customers’ disposal.”
Juan Carlos García
Head of HR for the Balearics and Corporate Head Office
“Hiring local staff in all of our destinations is a very effective way of fighting against exclusion and the lack of work and training opportunities.”
RIU Hotels Manager in Jamaica
“It is our duty to integrate into the local communities where we work, to respect, support and protect the local culture and care for the natural environment. We also study what actions need to be taken to improve the quality of life of local people and of the surroundings and collaborate with the local community.”
HR Manager for Gran Canaria and Cape Verde
“At RIU Hotels, we see training our collaborators as ongoing learning throughout their professional life to achieve the best preparation and apply the lessons learned to their day-to-day working method.”
Luis Miguel Catena
RIU Manager in Jamaica
“Since 2009, the chain has supplied rent and maintenance for an orthopaedic clinic in Negril, Jamaica, that benefits from the collaboration of local volunteers and orthopaedic specialists from Canada and the USA. Over these 8 years of sponsorship, more than 300 Jamaican children have been treated.”
RIU Manager in Aruba
“The local community’s involvement is very important to RIU in Aruba and around the world. Every day, we strive to make our hotels a second home not just for guests but also for our staff. We also try to support foundations whose work has a positive impact on Aruba’s society.”