Hotel Riu Palace Peninsula

While the beach here is amazing, I am extremely disappointed with the service my family and I are receiving. We have been to many different Riu and the service here is by far the worst. The staff is quite careless and sometimes you will repeat yourself more than twice for the same thing you want before they finally bring it to you. The cafe area at Capuchino is lacking a lot of items and very limited (by around 8/9 PM, it’s already empty and not refilled). The buffet has limited selection of foods, and any cafe drinks I have ordered have all been watered down/incorrect. The Sports Bar has like 2 waiters and it takes a while to receive anything, even your drinks. I think the biggest disappointment is the tone of voice the managers up front use, they seem to not care about what my family and I have to say as far as the care we are receiving, and always have an attitude. Actually, when I asked to talk to the front desk manager about a concern, she was there infront of me but refuesed to even look up or approach me to talk to me, instead sent someone else. What kind of management is that? I believe that with the amount of people that vacation here & refer their family and friends the service should be outstanding, this hotel is not cheap at all. I really wanted to love this hotel, but the service provided so far by staff and management is making me not want to come back or ever refer anyone here again. People wait so long for their vacations sometimes, and they deserve to have great service and food especially at hotels like this.

I'm currently staying at Riu and whoever said it was a non-stop party is absolutely insane. Everything goes quiet at about 9-10 pm