Hotel Riu Palace Punta Cana

This hotel is in a good location , on the beautiful beach. The food and drinks were good, the pools aren’t really good if you like a proper swim, one is basically a bar in water, the big one has the entertainment and games and even the smaller one has a net across for games . The majority of entertainment is in Spanish so sometimes difficult to follow if you are English - a couple of staff were rude when I couldn’t understand - obv we tried to be polite and can say basic pleasantries but not a full conversation . Big praise for Sanchez and his colleagues at breakfast and lunch who always made us welcome . The rooms are a little dated but a good size , ours wasn’t clean when we arrived ( bin not empty and open sodas in the fridge) but any problems use the app , and they do resolve them .

The resort is generally well-rated, food and tours, however, I was robbed inside the room, they took my money that was in the suitcase in a bag hidden in a practically invisible pocket, I complained at the reception and they gave me an email to complain like a ombudsman that achieves nothing! They enter your room without permission, even leaving the red sign, they even entered while we were there, I was lying down in just my underwear and they entered to restock the mini-bar! I found it very inappropriate and unbearable! I won't return and I won't recommend it to anyone