Hotel Riu Palace Mexico

Returned to this refurbished hotel last 2 weeks in October. It was my 8th visit and I was slightly disappointed that despite contacting the hotel prior to my visit, my preferred room wasn’t available without an additional cost, no recognition of loyalty! The hotel is beautiful- very tastefully decorated. The bedrooms are much improved with neutral tones, a separate bathroom area, whilst maintaining comforts, but without slippers, vanity set or beach bag. Cleaning, bed and towel change were excellent, with mini bar refreshed daily. It was lovely to see the staff from previous visits, smiling and as happy as ever. Breakfast was usually served in the outdoor area- great lady- I know her name starts with F- she’s both happy and efficient. We spent our days between the pool and the beach, depending on the rain or the heat! Service on the beach is hitty missy, much better by the pool. Dedicated staff take and serve orders, as well as a trolley service- with a great member of staff who told us he loved his job, as well as Diana- always smiling. Entertainment by the pool was fun, particularly loved the foam party as well as the activities and games, music was usually good. Abraham, our friend for many years continued to provide excellent service at lunchtime- he remains a great asset to the hotel. Food was disappointing- just average. Still lots of choices, but nothing special Room service was much better , great club sandwiches! Evening entertainment was poor- the Abba show was particularly bad- hysterically so! Booked a couple of trips at the booth across the street, as well as CocoBongo with Mike, at the resort- he was so helpful- what a great guy. Coco Bongo isn’t what it was- such a disappointment- no big countdown for the show to start, some good dancers / acrobatics/ not such good music. Most of the entertainment seemed to revolve around the audience behaving rather badly- I wouldn’t return. We had a great holiday, despite regular banging, which apparently wasn’t a result of the refurbishment. Didn’t get the point of the unfortunately named addition of the Elite Club- some more personal touches but by and large, seems to include an additional underused pool, and rooms with plunge pools, for all to see. Not sure I will return to this lovely hotel- just something missing.

We absolutely loved our stay at Riu Palace Mexico in Playa Del Carmen! Massive shout out to Mario at the bar, he rocked and was hilarious! Pastor and Angel as well. Also Pamela, Marlene and Gustavo - this place really treats you well on your birthday!! The guys out front that greet you and help with luggage, everyone is so warm, helpful and welcoming. We thoroughly enjoyed the food, the pools and the beach. The place is also spotless! Can't say enough. Highly recommend and thank you to the staff! - J&L 🇨🇦