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Discover the Hotel

In a beachfront location just 3km from Playa del Carmen, Mexico, the elegant Hotel Riu Palace Mexico (24h All Inclusive) is aesthetically decorated in line with the traditional style of Mexican estates. 

The excellent service makes it the perfect place to get away from it all and regain energy in the heart of a natural atmosphere. The hotel includes two fresh water swimming pools surrounded by a vast park, a Jacuzzi, a solarium-terrace, a gym and the wellness centre with a range of different treatments and massages. 

Mexican cuisine is famous for its wide variety of recipes. It is recognised for its distinctive and sophisticated flavours which incorporate many different spices. It is a combination of gastronomic traditions, including Mesoamerican and European ones, as well as many others, which is why the buffet restaurant and the different themed restaurants of the hotel offer menus and dishes from all parts of the world.  

The All Inclusive system includes a range of sports and activities to enjoy all day long with our entertainers, whilst the entertainment programme will ensure you make the most of every minute. This hotel is located in a shared complex with the Hotel Riu Palace Riviera MayaHotel Riu YucatanHotel Riu Playacar and the ClubHotel Riu Tequila  so you can find numerous activities such as table tennis, a gym, volleyball, golf  and water sports like windsurfing, catamaran, kayaking, bodyboarding, snorkelling and much more. At night we invite you to watch shows and listen to live music or visit the “La Piñata” club where you can dance to the best beats. Your children can also participate in the exclusive Riu Land entertainment programme where they can do crafts and activities with other children. 

In the heart of the Mexican Caribbean you will find the famous Playa del Carmen, one of the most beautiful beaches in the world. Although it may be tempting, you mustn’t think that it’s just white sand and turquoise water. This destination is full of surprises and places that you should visit and discover. If you want to go on excursions, we recommend you to visit places like the spectacular pyramids and ruins of the Mayans, the Biosphere Reserve of Sian Ka’an, the Crococum Zoo, the Botanic Gardens and other interesting visits that you can enjoy as a family, couple or with friends. There is lively nightlife in the area of Playa del Carmen, with bars, clubs and restaurants offering excellent cuisine, cafés, terraces and beach parties. Enjoy the best offers of Mexico and spend some relaxing time at the hotel.

Discover Mexico with these YouTube videos


Important Information

Currency exchange: due to new goverment legislation all Riu Hotels Resorts in Mexico will be unable to receive cash payments in US dollars. All payments are now required in Mexican pesos in order to be received in the resort. The new regulation also indicates that it won´t be possible to provide currency exchange services in USD within the resort anymore. This new regulation will not affect transactions in other currencies. ATM available in the hotel to withdraw Mexican Pesos

Spring Break Policies: at least one person of 21 years or older is required in every room during March & April. During the remainder of the year, at least one person 18 years or older is required in every room. The hotel reserves the right of admission and may request clients to show passport or official ID to prove age. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff. Parties in rooms are not allowed. Spring break groups or unruly behavior is not allowed all year round at any property.

Highlights

  • Free WiFi throughout hotel
  • All Inclusive 24 hours
  • Awarded with the "AAA Four Diamond Award", 2014
  • Awarded GOLD certification for the Travelife Sustainability System
  • Located on beach
  • Room service 24 hours a day
  • Buffet style and theme restaurants
  • Four swimming pools
  • "Renova Spa"

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Multimedia
Services

  • Room service 24 hours a day
  • "Don Julian" restaurant with terrace
  • "La Dolce Vita" Italian restaurant
  • "Krystal" Fusion restaurant
  • "La Bodega" Mexican restaurant
  • "Miyagi" Japanese restaurant
  • "Guacamole" beach restaurant / grill and steakhouse
  • "Bar Cubano" lobby bar
  • "Capuchino" pâtisserie & ice cream parlor
  • "Los Mariachis" lounge bar with terrace
  • Lounge 24 (open 24 hrs, All Inclusive service)
  • "El Palmeral" swim-up and poolside bar
  • Three swimming pools (333 / 233 / 100 m²)
  • One swimming pool (191 m²), with swim-up bar, exclusive to adults
  • Children's swimming pool, 16 m²

  • Free sun loungers, towels and parasols by pool area
  • Sun terrace
  • "RiuLand" kids' club and small children's playground
  • "Renova Spa" with steam bath, 2 whirlpool baths and gym (free); body treatments, hairdresser and massages at additional charge
  • Use of the gym, whirlpool baths and steam bath is restricted to guests over 18 years old. Sports shoes are compulsory when using the gym
  • Chapel
  • Use of computers with Internet access (additional charge)
  • Free WiFi throughout hotel
  • In accordance with Mexican law smoking is not permitted inside the hotel: guests may only smoke outdoors
  • Riu Playa del Carmen Resort Conference Centre (next to ClubHotel Riu Tequila):
  • 5 conference rooms with capacities for up to 785 persons. Total 7,836 sq ft (728 m²)

Rooms
  • 434 guest rooms
  • All guest rooms have:
  • Room service 24 hours a day
  • Turndown service
  • Bathroom with hydromassage bathtub and shower cabin, double washbasin
  • Bathroom toiletries
  • Special make-up mirror
  • Hairdryer
  • 110 V
  • Telephone
  • Free Wifi
  • Central air conditioning
  • Ceiling fan
  • Minibar
  • Liquor dispenser
  • Coffee maker
  • Satellite TV (flat screen)
  • Electronic in-room safe (Laptop size. Interior dimensions: H 20 cm / 7.8 in x W 43.5 cm / 17.1 in x D 36.5 cm / 14.3 in)
  • Iron and ironing board
  • Balcony or terrace
  • Junior suites with:
  • Integrated lounge area with sofa (split level)
  • 2 beds (125 x 200 cm) or 1 king-size bed (200 x 200 cm)
  • Suites with:
  • Living room area
  • 1 king-size bed (200 x 200 cm)
  • Bathrobe
  • Whirlpool bath suites with:
  • Living room area
  • 1 king-size bed (200 x 200 cm)
  • Bathrobe
  • Whirlpool bath on upper terrace
Gastronomy
  • All Inclusive 24 hours
  • All meals and snacks
  • Breakfast:
  • Full American breakfast buffet, live cooking stations, fruit, juices and Cava
  • Continental breakfast / snacks
  • Lunch:
  • Hot and cold buffet and live cooking stations
  • Pizzas, pasta, salads and assorted desserts
  • Dinner ("Don Julian" restaurant):
  • Buffets and live cooking stations
  • Special evenings: themed buffet (three times a week)
  • Optional à la carte dining (reservations required in advance):
  • "Krystal" Fusion restaurant
  • "Miyagi" Japanese restaurant
  • Grill and steakhouse
  • Italian restaurant (buffet starters and dessert)
  • "La Bodega" Mexican restaurant (buffet starters and dessert)
  • For dinner in the buffet restaurants and the à la carte restaurants gentlemen may not wear sleeveless T-shirts. In the à la carte restaurants gentlemen must wear long trousers
  • Snacks 24 hours a day
  • For additional lunches and snacks, choice from a selection of restaurants at all the Riu hotels in Playacar
  • Beverages:
  • Unlimited local and imported beverages 24 hours a day
  • Drinks service at pool
  • Access to all bars at the Riu hotels in Playacar
  • Regularly restocked minibar and liquor dispenser
  • Room service 24 hours a day
Sport
  • All Inclusive features
  • Sports and activities:
  • 2 floodlit hard surface tennis courts
  • Table tennis, workout, volleyball, 1 introductory scuba diving lesson in pool
  • Windsurfing, catamaran, kayaking, body board and snorkelling equipment
  • Steam bath, whirlpool bath and gym
  • Entertainment:
  • Daytime entertainment programme for adults (daily)
  • Daytime entertainment programme for children ages 4 to 7 and ages 8 to 12 at "RiuLand" (daily)
  • Live music, shows or Riu evening programme (daily)
  • Free entry to "La Piñata" discotheque and drinks (Riu Tequila, open every night)
  • Sports and facilities nearby (additional charge):
  • Various water sports available
  • Tennis lessons
  • 18-hole golf course
  • The RIU Group has no direct or indirect relationship with external services (especially PARASAILING) and does not assume any liability for them, any contract between them being the exclusive responsibility of the clients themselves.
All Inclusive
  • All meals and snacks
  • Breakfast:
  • Full American breakfast buffet, live cooking stations, fruit, juices and Cava
  • Continental breakfast / snacks
  • Lunch:
  • Hot and cold buffet and live cooking stations
  • Pizzas, pasta, salads and assorted desserts
  • Dinner ("Don Julian" restaurant):
  • Buffets and live cooking stations
  • Special evenings: themed buffet (three times a week)
  • Optional à la carte dining (reservations required in advance):
  • "Krystal" Fusion restaurant
  • "Miyagi" Japanese restaurant
  • Grill and steakhouse
  • Italian restaurant (buffet starters and dessert)
  • "La Bodega" Mexican restaurant (buffet starters and dessert)
  • For dinner in the buffet restaurants and the à la carte restaurants gentlemen may not wear sleeveless T-shirts. In the à la carte restaurants gentlemen must wear long trousers
  • Snacks 24 hours a day
  • For additional lunches and snacks, free choice from a selection of restaurants at all the Riu hotels in Playacar
  • Beverages:
  • Unlimited local and imported beverages 24 hours a day
  • Drinks service at pool
  • Access to all bars at the Riu hotels in Playacar
  • Regularly restocked minibar and liquor dispenser
  • Room service 24 hours a day
  • In-room safe
  • Sports and activities:
  • 2 floodlit hard surface tennis courts
  • Table tennis, workout, volleyball, 1 introductory scuba diving lesson in pool
  • Windsurfing, catamaran, kayaking, body board and snorkelling equipment
  • Steam bath, whirlpool bath and gym
  • Entertainment:
  • Daytime entertainment programme for adults (daily)
  • Daytime entertainment programme for children ages 4 to 7 and ages 8 to 12 at "RiuLand" (daily)
  • Live music, shows or Riu evening programme (daily)
  • Free entry to "La Piñata" discotheque and drinks (Riu Tequila, open every night)
  • All accommodation, taxes and tips included
  • All hotel guests are required to wear an "All Inclusive" wristband for identification purposes
Map and location
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Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar
Playa del Carmen - Quintana Roo - 77710
Tel: (+52) 98 48 77 42 00

Hotel's awards and rating