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Home > FAQs

FAQs

¿Do you have any questions?

You can consult our Frequently Asked Questions section or you can search in the following list.

  • Reservations

    • How can I reserve?
    • Is there any difference between the web and the phone rates?
    • Rates are per person or per room?
    • How can I pay my reservation?
    • Can I add another person into my reservation?
  • Cancellations

    • Can I cancel or modify my reservation?
  • Hotels

    • How can I contact the hotel?
    • When can I Check-in and Check-out?
    • Can I ask for a double, king or twin bed?
    • Are there excursions, golf, spa and free-time activities?
    • Is there gluten-free food?
  • Transfers

    • Is there a transfer service?
    • How does the transfer service works?
    • How can I request the transfer service?
    • Can I cancel or modify the transfer services?
  • Groups

    • How can I reserve several rooms?
    • How many rooms can I book?
  • Plan a Wedding

    • Can I get married in the hotel?
    • How can I plan my wedding?
    • Are there special packages for weddings?
  • Travel Agents

    • How can I work directly with RIU?
    • Are there offers for travel agents?

Frequently Asked Questions

  • 1
    How can I reserve?
  • 2
    Can I cancel or modify my reservation?
  • 3
    How can I pay my reservation?
  • 4
    When can I Check-in and Check-out?
  • 5
    Is there a transfer service?
  • 6
    How can I reserve several rooms?
  • 7
    Are pets allowed in the hotel?
  • 8
    What is RIU Class?
  • 9
    Is there any difference between the web and the phone rates?
  • 10
    Can't find a hotel?

¿Didn't find what you were looking for?

Send us an email with your inquiries to [email protected]

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