Fraud prevention and security recommendations

At RIU Hotels & Resorts, we work hard to create a safe and secure environment for all our clients. Because of this, we take fraud prevention seriously to ensure a pleasant and worry-free stay.

Under no circumstance will RIU Hotels & Resorts call to offer Riu Class accounts and/or sell holidays. Additionally, it will never request bank details like card numbers, PINs, passwords or sensitive information via social media (WhatsApp, Facebook or Instagram) or SMS.

For some time now, RIU Hotels & Resorts has been reporting the existence of these scams to authorities and warning clients about them through various channels, including social media.

Below are some recommendations to help protect yourself:

1. Identify verification:

2. Secure bookings:

3. Credit card protection:

4. Secure passwords:

5. Unsolicited messages and unofficial channels:

By following these simple yet effective precautions, you can help ensure an experience without setbacks and also protect your personal information. We are always available to help, so feel free to contact us via our website to request assistance, ask questions or report suspicious activity.

You can report suspicious correspondence by sending an email to: [email protected].

If you become aware of fraudulent activity, we recommend informing the authorities.

Thank you for helping to create a secure environment for all of our clients.

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