Hotel Riu Palace Punta Cana

Not enough public toilets, Lunch time menu bread rolls very dry need covering up, Hotel app needs to be updated on a regular basis, Animation team excellent Breakfast and evening buffet service excellent well done Joel and Luis awsome service.

As a loyal, frequent RIU guest who has loved their properties in Jamaica and Riviera Maya, I am completely shocked by the appalling service and sub-standard conditions our family experienced from August 18–21. We booked two rooms to celebrate a 15th and 33rd birthday, but left feeling undervalued, unsafe, and deeply discouraged. Here is why you should think twice before booking this "premium" resort: • Apparent Discrimination: From the moment we arrived, we felt treated differently due to our darker complexion. While other parties were warmly welcomed with champagne, our family was left waiting at the back of the line and handed juice. This dismissive, indifferent attitude from staff continued throughout our entire stay. • Horrible Hygiene & Sanitation: Our rooms had stained linens, a lingering odor, a soiled toilet, and dirt/hair in the sink and tub. Worse, we found a living worm in the shower and gnats swarming the sports bar display cases. Housekeeping was incredibly unwelcoming when we asked them to clean. • Severe Medical Neglect: We ordered room service twice, and it never arrived. Because of this failure, my sister had to take vital medication on an empty stomach, resulting in a severe stomach illness that ruined the rest of her trip. • False Advertising & Missing Amenities: We chose this resort specifically for the advertised "RIU4U" teen club for my nephew's 15th birthday, only to find out it no longer exists at this location. • Safety Hazards for Seniors: We traveled with a 72-year-old companion. Despite RIU marketing cart transportation between properties, no carts were ever available. He was forced to walk everywhere in 85+ degree heat, which was physically exhausting and completely unsafe. • Subpar Dining & Confrontational Staff: Our birthday dinner at the steakhouse was ruined by dismissive waiters who walked away mid-sentence, overcooked steak, and inedible lobster. To top it off, front desk staff were confrontational and threatened to charge us for replacement keys when we accidentally locked ourselves out. Our milestone celebrations were completely overshadowed by filth, poor hospitality, and broken promises. We did not get the vacation we paid for. Avoid this property if you expect basic cleanliness, safety, and equal respect.