Hotel Riu Palace Aquarelle

Just got back from Riu Palace Aquarelle in Jamaica August 18 to 23. We stayed 5 days was very disappointed with the house keeping department. They really need to make that department do better job with cleaning the rooms and especially the bathroom.and shower room seems like they dont disinfectant or wash the shower room floor? On our 3 day we put in to have room clean had call 3 times finally she came around dinner time insisted cleaning room while we were at dinner I declined said just give us clean towels wash clothes. I noticed all the bathrooms on property was a little messy at times some workers were sitting in corner playing with there phone.This is very expensive hotel was disappointed with house keeping department. IN Breakfast buffet one lady next to me ask the cook that was making omelet to use a clean bowl for her eggs this lady body language showed she was upset because the lady ask for clean bowl ? I would gave the property 4 start. Entertainment team was very good they came around and greet the guess was very pleasant. The ladies and guys in the bar very pleasant and helpful.Over all nice property was disappointed we beach to much seaweed.Hopfully management will make sure the cleanliness of the property gets better for the price people pay for this hotel.

My husband and I recently stayed at **Riu Palace Aquarelle in Montego Bay, Jamaica, August 2026**, to celebrate his birthday. It was his first time visiting Jamaica and my second time, and overall, **we had a great experience**. Upon arrival, we were warmly welcomed, which set a positive tone for our stay. All of the staff we encountered were friendly and hospitable. A special shoutout to **Shaniece at the front desk**, who was friendly, professional, and welcoming. Our room was **spacious, clean, and comfortable**, with a king-size bed, sofa, balcony, and a nice bathroom setup. Housekeeping was timely, clean, and thorough throughout our stay. Our **favorite bartender was Jaydin**—he took great care of us and always made us feel welcomed! The resort property is **modern and vast**, with elevators, a lobby bar, five restaurants, a sports bar, gift shop, gym, and spa. There are three decent-sized pools, including two family-friendly pools and an adults-only pool with a swim-up bar, plus another bar behind the adults-only pool. Families can also enjoy the children’s pool and on-site **Splash Water World** aquatic park. The resort offers daytime and nighttime activities for adults and kids, live music, and themed RIU parties. The **beach was amazing**, with white sand and beautiful turquoise water. The surf was a bit rough, but not too strong, and we were still able to enjoy it. There was some seaweed/sargassum, but the beach remained accessible, and the staff did a good job cleaning it up. The food was a mixed experience. The **breakfast buffet was fine**, with the usual options catering to American and international tourists. The Asian restaurant was okay, but nothing to brag about. **Pepe’s lunch buffet was delicious and had really good Jamaican flavor.** Our best dinner was at the **Steakhouse—the steak and spinach & shrimp mac & cheese were delicious!** We were not fans of the Sports Bar food or room service. **Be sure to make restaurant reservations in advance, as they book up quickly.** One major disappointment was an excursion we booked with **Neal from Destination Services**. The excursion was not as it was explained to us when we booked it, and unfortunately, we were very disappointed with that experience. Overall, we enjoyed our stay, celebrated a special birthday, and made some wonderful memories together. Despite a few areas that could be improved, we would definitely consider returning to **Riu Palace Aquarelle**. 🇯🇲❤️ **Ya mon!**