Hotel Riu Palace Jamaica

I had an amazing stay at RIU Palace Jamaica! The staff was incredibly friendly, welcoming, and always greeted us with a smile. One of my favorite touches was how they clapped as guests entered dinner—it made every evening feel special and created such a fun, memorable atmosphere. The food was absolutely delicious! Everything I tried was full of flavor, and nothing was bland. I was a little selective with my choices, but every meal I had was excellent. If you're looking for great hospitality, delicious food, and a resort that makes you feel appreciated, I highly recommend RIU Palace Jamaica. I would definitely stay here again!

Stayed here with family & friends for 5 nights. PROs: -You get a mimosa when you check-in -The rooms are pretty nice with a mini-bar and free drinks stocked daily (rum, water, soda); there is a min-fridge in the room -Very nice pool areas; there are two pools and the smaller one has a swim-up bar and sometimes there is a staffer coming around to take your drink order -Great variety of foods at the buffet and tasty -Access to both sister properties that are located on each side of this resort and within walking distance -The other two resorts are where the entertainment/parties seem to happen (the other resort had the neon party one night) -The Wednesday afternoon foam party at this resort was fun -There's a bar in the lobby, at the snack center and sometimes a little bartender cart outside the lobby so you can get a drink at multiple spots -You can book excursions on the site and the prices are pretty reasonable -There's a free shuttle you can book in the lobby to take you to the small shopping area, but honestly, there's barely any stores and we were only there for 30 min before we called them back to pick us up CONs: -Very unorganized check-in experience that took waaay longer than it had to be -I would've given the food a 10 BUT many of the items that were supposed to be hot, were room temperature -This is a small resort with not much to do; we found ourselves kinda aimlessly walking around and venturing to the other resorts to explore -There's not much going on with the TV channels but I think you can sign into an app to get channels -The floors/hallways where the rooms are on reminds me of a jail (lol); there are open windows to the outside but there's no "fanciness" about it and doesn't give "resort vibes;" it's almost like a big school lobby -There was some entertainment by the crew at the pool for about an hour or two daily but definitely lacking all around entertainment/activities -For a resort in Jamaica you'd think they have the music going and liveliness happening the majority of time but no; someone at the pool had to ask them to put some music on -One of the guests in our party saw a few roaches in her room (Room 2017) and even in her luggage! SO KEEP YOUR BAGS CLOSED. The manager offered to change her room but she would've been on the other side of the resort. It would've been nice to give her a credit or maybe a free massage or something but that didn't happen -Lots of seaweed in the beach -There are guys tucked behind a gate between the passageway on the beachside to get to the other resort selling weed -On one of the days, the water went out for about an hour or two and when it came on it was spitting out brown water; after that, I started brushing my teeth using bottled water Take PLENTY of American dollar bills as you'll need this to tip. We were tipping every time we sat down for a meal and/or ordered drinks, shuttle service, and if you venture out on excursions. So for a 5 day trip, it's a lot of tipping, lol! It was nice to experience these resorts, but I wouldn't return here.