Hotel Riu Reggae 5*

Got back from Riu Reggae on the weekend and can say that Riu Reggae did not disappoint. Beach - the beach was beautiful and warm, the vendors were there in the water but we're not aggressive at all Rooms - room was clean and comfortable, fan was a little squeaky but didn't really need it on at night anyway as the air conditioning was on point Food - jerk hut on the beach was very good other food was typical resort food, could find something on the buffet and the steak house was very good. This particular Riu allowed for reservations however was not a great experience as could only get reservations for 2 nights and we stopped at one restaurant to see if there were any openings/ cancellations as there were only 6 people in it 20 minutes after opening and we were told there was no room. Liked it better when it was first come first serve as I believe the Riu's are going the reservation route Entertainment - typical resort shows but they were good and if have been to other Riu's you will notice that some of the shows are exactly the same. That being said though the steel drum band that came in one night was great Staff - all the staff were very friendly and did a great job. Bubbles with the entertainment crew kept the fun going at the pool & Michelle at the pool bar is a superstar always had a smile and made us feel like home, remembered our names from the beginning A couple of downfalls - if you have mobility issues there is only one elevator at the front of the hotel so keep that in mind as you may want to make special requests for room placement. Riu is still with the towel card system and do truly wish they would let this system go, we have only ever stayed at one other resort one time as we like the Riu's and there was no restriction on towels and it was great Would highly recommend this resort!

The only reason i have rated this as 4 and not a 5 is down to how our room situation was handled by reception staff otherwise it would have been a strong 5 Lets start with the good. I cannot praise the entertainment staff enough all of them they make this hotel special from 10am till 11.30pm they are the heart and soul of this hotel!! Daytime and evening entertainment is fabulous and the way they take time out to learn your names and interact with you its priceless!! Bubbles and Mr Pineapple are 2 of the best people ive ever met on this planet The hotel is spotless they are cleaning all day and night ! The food choice was enough for the size of the hotel, more curry goat would have been nice though only saw it one evening Restaurant were great with helping with my celiac friend cooking food seperate when asked and providing sliced gluten free bread you just had to ask. Bar staff are again fantastic big shout out to Michelle and Winston! Free shuttles provided to Montego Bay daily (shop slightly better at Montego Bay just because of size) We simply had the best time and i wouldnt hesitate to return The only sour taste i have is over our initial room situation we had we were placed in 1142 which looked great on opening the door however when opening the balcony the smell that hit us i cant even describe it no way you could of ever opened door let alone sat on balcony We were initially told couldnt be moved even though hotel wasnt at capacity by any means We were then offered to move next day to a room looking over construction But after a long day travelling and speaking to people in those rooms we werent happy On returning to reception they offered us an "upgrade" for a cost admitting defeat we accepted however it was not an upgrade smaller room, no better view, no seperate toilet and 3 of us now in 2 beds Upon raising my upset with reception they werent recently interested and the TUI rep stepped in and got us 50% of the money back. We then felt everytime we spoke to reception and mentioned our room it was held against us. The hotel had plenty of space to move us with clean rooms ready at no cost to them and its only down to this we have not given 5 stars .