Hotel Riu Palace Peninsula

Excellent service, very satisfied, I want to highlight the service of the staff in the bars, restaurants, and housekeeping, the facilities are very clean. In general I loved the kindness from the doorman to the cleaning lady, we were delighted with their services, I would return again, I want to highlight the service of two employees of the buffet restaurant whose names are LIZ CHAVEZ AND CARLOS RODRIGUEZ for their kindness and good service

5 weeks of a dream stay at the freshly renovated Riu Palace Peninsula. Check-in was a bit stuck, which was due to the staff, who were probably still a bit young and not well trained. The front desk manager took care of it, and then it went smoothly. My Elite Club room in the main building on the 14th floor was an absolute dream. A huge balcony and the ocean view was stunning. The room was in a very quiet location. Room cleaning worked very thoroughly and cleanly. The minibar was refilled regularly. If it was ever forgotten, ordering via the app worked great, as did the 24-hour room service. Food always arrived at the specified time. I tested all the restaurants. Advantage of the Elite Club, you could make reservations and therefore never had to wait in line. The food in the buffet restaurant was very good and also never over- or under-seasoned. Thanks go to head chef Javier, who did a great job with his team. The hotel was about 40-50% occupied, but the selection was plentiful. It may be that there isn't as much as there used to be, but it is constantly being freshly replenished. Tested all the specialty restaurants and my favorite was the Elite Club Restaurant. A great restaurant with a quiet and upscale atmosphere. The Italian restaurant was the one that convinced me the least. I also tested Pepe's Food/Tiki Tako, like the food in the sports bar. Better to go to the sports bar, they have great burgers there. For a snack on a lounge chair, you can also use Pepe's Food. It is always being diligently freshly grilled and replenished. The new ice cream parlor is a highlight for ice cream lovers. I treated myself to 1-2 scoops there every now and then too. The coffee bar in the lobby was top-notch. Always very hardworking and friendly staff. All the waiters in this hotel are fantastic. Always super friendly and know what you like to drink after barely 2 days. All the bar staff were also so friendly and knew what you liked to drink after 1 day. The team at the Elite Club Bar deserves special mention, as they were always on the move to ask about the guests' wishes. Small snacks, fresh from the kitchen, were served by the pool 2x a day. At the beach, you can get beach umbrellas, despite the palm trees. This is a very big advantage, since you don't always have to move behind the shade of the palm trees. The sea was dreamlike. 5 weeks with no brown algae. This is a big advantage compared to the hotels in Playacar, which had algae and brown water. Entertainment. Riuparty 4x a week. 2x in the afternoon Pink/Jungle and 2x in the evening White/Neon. A few minutes' walk from the Palace Peninsula. A must for party fans. Stage shows very well done. Also good live music. On Sundays there was always a really nice coconut party for young and old. A DJ booth was set up on the beach and there were fun games, in addition to dancing. There were coconuts, of course, too. The hotel has a very good location. A pharmacy is a few minutes' walk away, with reasonable prices. OxxO is also around the corner, should you need small items. I always got around using Uber. It was very well priced and I often visited Mercado 28 or Plaza Las Americas or Walmart. Since I am in the area every year, I don't go on many excursions anymore. Once I was on Isla Mujeres with a friend, which you can do very well without a guide. I find the renovation of the Palace Peninsula very successful. Away from purple and pink, switching to natural tones that ran throughout the entire hotel. The rooms also benefited greatly from this. Warm natural tones, away with the unnecessary bathtub, new comfortable beds. New safes and the showers as well as sinks have turned out very nicely. My big thanks go to Ernest Ponette and his team at the Palace Peninsula. I will be back.