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Adults only holidays

Hotel Riu Palace Mexico

PALACE

Hotel Riu Palace Mexico

 

PALACE

Hotel Riu Palace Mexico

  • 24-hour all-inclusive
  • Beachfront location
  • Adults Only
  • RIU Party
  • Elite Club

Let yourself be carried away by the best beach atmosphere, the 24-hour All-Inclusive service, and the tranquility of the Caribbean Sea.

Hotel under renovation. Next reopening: September 2026

On the shores of the heavenly Playa del Carmen, the Hotel Riu Palace Mexico, featuring 24-hour All-Inclusive service, is the ideal setting for your next unforgettable holiday. Enjoy a fun entertainment programme designed for all ages, endless outdoor activities, and magnificent facilities surrounded by a unique Caribbean environment.

If you want to experience a Caribbean holiday with an extra touch of exclusivity, discover our most premium service, Elite Club, with access to unique services and facilities.

 

(+52) 98 48 77 42 00

: 15:00

: 12:00

Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, 77717, PLAYA DEL CARMEN

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Riu Palace México is getting a makeover!

From September 2026, we will be reopening our doors following a complete refurbishment of our rooms and communal areas, transforming us into an exclusive adults-only oasis.
Get ready to enjoy a new spa, a vibrant sports bar and the ultimate in exclusivity at our new Elite Club by RIU, which includes VIP rooms, a private pool and an exclusive restaurant.
Bookings are now open! Be among the first to enjoy this new experience from September 2026.

  • Adults Only Hotel

  • Elite Club Rooms
  • 24-hour all-inclusive
  • On the beach

  • RIU Fit fitness classes

  • Hotel sun loungers on the beach
  • RIU Party themed events
  • Free WiFi throughout the hotel

Discover the new rooms at Hotel Riu Palace Mexico.

Jr. Suite

Jr. Suite

110 USD

Junior Suite Accesible

Junior Suite Accesible

Jr. Suite with garden view

Jr. Suite with garden view

Jr. Suite - Elite Club

Jr. Suite - Elite Club

Jr. Suite Swim Up - Elite Club

Jr. Suite Swim Up - Elite Club

Jr. Suite

Jr. Suite

110 USD

Junior Suite Accesible

Junior Suite Accesible

Jr. Suite with garden view

Jr. Suite with garden view

Jr. Suite - Elite Club

Jr. Suite - Elite Club

Jr. Suite Swim Up - Elite Club

Jr. Suite Swim Up - Elite Club

  • Jr. Suite

    Jr. Suite

    110 USD

  • Junior Suite Accesible

    Junior Suite Accesible

  • Jr. Suite with garden view

    Jr. Suite with garden view

  • Jr. Suite - Elite Club

    Jr. Suite - Elite Club

  • Jr. Suite Swim Up - Elite Club

    Jr. Suite Swim Up - Elite Club

Elite Club

Elevate your stay to a superior level

Live an unparalleled experience in Playa del Carmen with Elite Club by RIU. Discover a world of exclusivity and personalised service with access to exclusive areas, preferential treatment, and attention to every detail. Simply, let yourself be carried away by the beauty of this paradisiacal destination and enjoy a unique holiday.

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Our restaurants

The Hotel Riu Palace Mexico perfectly combines the paradisiacal landscapes of the Caribbean and its history with delicious cuisine of exotic flavors. Enjoy dishes and different preparations in the wonderful restaurants of the Hotel Riu Palace Mexico and let yourself be carried away by the flavor and the idyllic Caribbean landscape.

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Groups and Events

The Hotel Riu Palace Mexico, located on a paradise of white sand and turquoise waters, is the perfect setting to celebrate your commitment. Our team of professionals will take care of everything to make your wedding the most special day and ensure you have a memorable experience. An idyllic landscape for a unique love.

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Proudly Committed

Sustainability

RIU's sustainability strategy, Proudly Committed, guides our commitment: to look after people, the destinations where we operate, and the planet we share. The objective is clear: to make our guests' stay incredible and, at the same time, increasingly sustainable. Therefore, below are some of the concrete sustainability actions implemented in this hotel.

Every action counts!

  • Tours and activities organized by local guides and businesses are offered

  • Sustainability-certified establishment with Ecostars
  • The hotel has bicycle parking
  • Guests are provided with information about local ecosystems, heritage, and culture.

  • Equipment and practices that minimize water consumption are prioritized

  • The accommodation features a waste recycling plan

  • The accommodation uses certified electricity from renewable sources

  • Tours and activities organized by local guides and businesses are offered

  • Sustainability-certified establishment with Ecostars
  • The hotel has bicycle parking
  • Guests are provided with information about local ecosystems, heritage, and culture.

  • Equipment and practices that minimize water consumption are prioritized

  • The accommodation features a waste recycling plan

  • The accommodation uses certified electricity from renewable sources

"Great Vibe, Outstanding Staff, & Fun Activities—With a Few Maintenance Disruption Warnings"
Rating: 4 / 5 Stars I stayed at the Hotel Riu Palace Mexico from October 3rd to October 7th. Overall, I had an absolute blast, but a few maintenance and billing surprises kept this from being the perfect trip. The Highlights: Entertainment & Staff: The activities and entertainment were by far the best part of the resort! The staff members were super nice, attentive, and made the stay truly enjoyable. Transfers: Having free airport transfer service included to and from the hotel was an awesome perk that made logistics seamless. The Room: Aside from the maintenance hiccups, the room itself was very nice and comfortable. Things to Keep in Mind / Issues Faced: Room Maintenance Issues: On October 6th, we lost power completely for over two hours. That same morning, our toilet stopped working, and when we returned later in the day to shower, the shower drain was clogged. Hidden Fees & Payment Confusion: Be aware upon check-in that they will try to make you pay in both Pesos and USD currency. Additionally, you have to pay local resort/environmental taxes on top of what your room rate already covers—something that was never mentioned during the booking process. Food & Dining: The food overall was just okay. The Steakhouse in particular was average and definitely could have been better. Final Verdict: This trip easily would have been a 10 out of 10 if not for the plumbing, power outage, and unexpected check-in fees. Despite those setbacks, the high energy, incredible staff, and great activities made it worth it. I would still return to this resort!
"Won’t be back"
Positives. The rooms are beautiful, really well laid out and spacious. Negatives. Only Three plug sockets, all USB or USBC. no shaver socket so make sure you pack a Mexican shaver adaptor plug. Just cost me 16US to buy one. Had to bring my suitcases into hotel as no one on the door on arrival. No electricity in room for Two hours when coming back to shower from pool. All the pools are next to each other and every afternoon the hard working entertainment team come down with huge speakers to organise loud games accompanied by booming bass beats. Just what you want when all you need is a relaxing time, could provide a quiet pool. If you have been before you will remember all the lovely restaurants, now all the restaurants have menus outside with typically Four choices. The hotel seems to have upgraded all areas and down graded customer service and experience. Haven’t seen a manager walking around talking to guests since we arrived, maybe they don’t like the idea of criticism. Posted photos of balcony which we haven’t used and it’s easy to see why. This is our fourth holiday in this hotel and there will not be a fifth

Do guests have to pay extra for Wi-Fi at Hotel Riu Palace Mexico?

Not at all! We believe in a zero-hassle experience, so free Wi-Fi is available throughout the hotel. Whether you want to post your vacation photos from the pool or just stay connected with home, you can do it without any extra charges.

Recharge at our Spa, stay active in the gym, or just enjoy the easy-going vibes. When the sun goes down, get ready for the legendary RIU Party and RIU Get Together Party—themed events that bring the best nightlife right to your doorstep.

Beyond our beachfront, you are perfectly positioned to explore the wonders of the Riviera Maya. You can visit nearby Mayan ruins, go snorkeling in crystal-clear cenotes, or enjoy the nightlife, dining, and shopping in the heart of Playa del Carmen, all of which are just a short drive or excursion away.

Our 5-star beachfront location in the exclusive Playacar residential area combined with our 24-hour All inclusive hotel service creates the perfect escape. Guests love the freedom of our 24-hour All inclusive hotel service, which offers unlimited dining at our themed restaurants and the convenience of 24-hour room service whenever those late-night cravings hit.

It is all about the 24-hour service philosophy. Our guests consistently praise our highly professional and friendly staff who go above and beyond. Whether you want a midnight snack, a refreshing drink while lounging, or assistance with local recommendations, our team provides personalized attention that makes you feel like you are in paradise.

If you are arriving by car, you will be happy to know that we offer on-site parking facilities for our guests. The resort is easy to find, and our staff is always ready to assist you upon arrival to ensure you get settled in quickly.

We are located in the exclusive, gated Playacar residential area, situated directly on a 15 km stretch of white-sandy beach. You are only 2 km from the famous Fifth Avenue in Playa del Carmen, meaning you get a peaceful beachfront retreat with quick access to local shopping, banks, and pharmacies within 400m.

While the Riviera Maya is beautiful year-round, many guests prefer the period between late autumn and spring when the weather is consistently sunny and perfect for outdoor activities. However, no matter when you visit, our pools and entertainment will make your stay unforgettable.

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