Hotel Riu Tequila

We have just come back from another great stay at the Riu Tequilla and must say the staff and service is amazing. We did our check in on line so when we got to the hotel getting to our room took minutes even though it was busy. I had put a few pre check in requests which were all done for us. Our room was spotless (3604) and our attendant made great effort to make us so welcome. As a Gold Class customer we were treated to a lovely gift and a bottle of "bubbly" too, a nice touch. When we requested additional mini bar items on the app they arrived within minutes although l stated there was no rush (this was evening time). The same service for the broken toilet handle, a maintenance guy arrived within 5 minutes and replaced it, amazing service. The grounds were immaculate as usual, corridors and service areas were super clean too. The wildlife is amazing in the grounds, woodpeckers, Coati's, Raccoons, Parrots, Iguana's, lizards, Eagle's to name but a few. The restaurant and buffet food was lovely and again service in all were great. The staff throughout the hotel were happy, friendly and very polite which made our stay even better. The bars inside and out were "crewed" by the most professional and hardworking staff and were so polite even when inundated with large amounts of people at the bars, always smiling and happy. Staff on the pool bar inside and out were brilliant, lots of laughs with them and at the Sports Bar Andrea was fantastic, always serving us no matter how busy she was as we arrived in the Bar. Just a few things need sorting out, firstly the toilet block near the pool bar, the tiles when wet outside it are lethally slippy and I had a bad fall on my way out hurting my ribs, quite a few slipped there. Even though an attendant continually tried to keep them dry I think new rougher tiles need installing there. I also think that there needs to be a bit tighter security presence at the pool bar as people were smoking round the pool and quite alot of young people (and older) were really drunk and had to be taken out of the pool in the wheelchair of shame. I also think that some of the seating around the actual bar ought to be removed so people could actually get served. A few people told me they felt intimidated by groups of people blocking them from getting to the bar. Some people aren't that confident to make space to get in. All in all though a great holiday.

A couple of 60 year olds, and went because of a recommendation. Upon arrival was greeted very well by everyone. Rooms are clean, a little dated but spotless so no complaints from me, the fridge was filled most days, water, beer and various cans of pop. The grounds are immaculate making it feel like it surrounded with trees in a Forrest. The first down side is the amount of Coati animals running around the grounds, at first they seem cute until lunch arrives near the pool, they hunt for food in people’s bags and on tables, crazy people feeding them don’t help but it’s clear they are out of control in numbers as it’s a problem the hotel turns a blind eye to, honestly seen people playing tug of war with them poolside over a bag, leave your drink and they turn up and top it over, assume it’s the sugar in the drinks ? Oh and they bite they want food be careful. This isn’t a hotel for young kids, it’s more of a party hotel, kids will get bored in my opinion. The swim up bar can get lively as people get smashed in this pool, but to be fair it keeps these people isolated in one pool and keeps them out of others and they are on holiday and it’s want they came to Tequila for. There is another 3 pools to avoid the swim up bar if that’s what you want so again it’s not an issue. Usual food for all inclusive not great but I’ve certainly had worse, the choice of food is vast but sadly the quality always failed for me, if only less choice was offered but the focus was more on quality it would be better for me. Tips are encouraged which I was aware of and took US Dollars to give out, yes I’d agree service does get better if tips are issued but most places are like that now and it’s what I expected. Drinks have to be ordered at the bar which I found unusual as there was no table service on a night, so although I tipped I don’t think it influenced this particular bar on a night time. Entertainment was good to basic and as it’s isolated with other hotels its limited if you don’t like it, why oh why the nite club doesn’t open when the show finishes is crazy, so if you want to continue the night after 10:30pm it’s the sports bar. For me that was fine but for the younger people it wasn’t. The staff work really hard and are great, a true gem to the hotel. Sun beds were always available, as normal some people got up early and left towels on beds then walked away but I never had to do that and always had no problems. 5th avenue is around a 35 min walk away or $150 pesos taxi which I’d recommend. There’s also a bar 5 min walk out of the hotel that seeks some great beers next to the shops for a change. If you like a lively hotel I’d recommend it, but night time entertainment is very limited. It was great value for money for me because it was all inclusive but has issues that makes me think again about returning.