"Brilliant family resort, a few negatives but nothing that would stop me visiting again."
We stayed at this resort for 14 nights and overall had a fantastic holiday. I would definitely recommend it to families and anyone looking for plenty to do throughout their stay.
The staff were one of the biggest highlights. Every single member of the team was attentive, polite, friendly and always full of energy. They really made you feel welcome from the moment you arrived.
Our room was always kept very clean, with fresh linen changed every other day, and the housekeeping team did a great job.
The food was also excellent, with a huge variety available every day, so there was always something different to try. The entertainment was outstanding too. The RIU entertainment team were incredible, putting on fantastic shows every evening, and there were also loads of daytime activities to get involved in.
The hotel has four pools, including an adults-only pool with a swim-up bar, all of which are a lovely size. The beach is only around a five-minute walk away, or you can hop on one of the golf carts if you don’t fancy walking.
There were just a few things that could be improved. The pools were extremely warm, and you could actually feel warm water being pumped in from the jets. In such a hot climate, it would have been much nicer if cooler water was circulated so guests could properly cool down. We also didn’t notice the pools being cleaned during our stay, and they became quite dirty. I would also recommend avoiding white swimwear, as the pool water turned ours green.
We were also disappointed that several of the speciality restaurants were closed for much of our holiday. The Chinese restaurant, in particular, was rarely open, which was a shame because when we finally managed to eat there it was absolutely amazing. We would have loved the opportunity to visit it more than once.
One final point isn’t aimed at the hotel but may be useful for anyone booking through TUI. We went on the catamaran excursion that includes snorkelling over the underwater ruins. The TUI reps, boat crew and food were all fantastic, and we couldn’t fault them. However, the snorkelling itself felt very unsafe. There were lots of boats operating in the same area at the same time, with huge numbers of people in the water. We hadn’t realised we’d be swimming such a long distance away from the boat, weaving through ruins and coral while trying to keep up with our guide at quite a fast pace. It was incredibly difficult to stay with our group amongst all the other excursions, and boats were driving through the area while people were still in the water. My husband and father were both hit by boats during the excursion. Thankfully they weren’t seriously injured, but it was a frightening experience. I think this is something TUI should urgently review, particularly as it could be even more dangerous for young children, older guests or less confident swimmers.
Despite these few negatives, we had an amazing holiday. The hotel is definitely worth visiting, especially for families. There is so much entertainment, plenty of activities, excellent food and wonderful staff who work incredibly hard to make your stay enjoyable.
