Hotel Riu Madeira

Hotellin sijainti meren rannalla erinomainen sekä allasalue todella viihtyisä. Palvelu allasalueella oli hyvää ja tuoleja riitti kaikille. Huone oli keskitasoinen ja sieltä löytyi kakkki tarvittava. Kävimme myös hotellin spassa ja parihieronta oli hyvä, jonka hinta oli 154€. Buffetin ruoka oli hyvin keskinkertaista ja mautonta, eikä päivittäin ruuissa ollut juurikaan vaihtelua. Erikseen varattava illallisravintola oli tasoltaan heikko, palvelu tylyä ja ruoka heikkolaatuista, etenkin ylikypsä tonnikalapihvi. Sen lisäksi ruuat tulivat aivan liian nopeasti ja koko kolmen ruonkalajin illallinen oli ohi alle tunnissa. Baarin juomasekoitukset olivat tehty hyvin heikkolaatuisesta alkoholista eivätkä maistuneet samalta kuin tavallisesti baarissa, mm. Cuba Libren rommi ei maistunut valtamerkkien rommilta. Hotellin respan palvelu oli paikoittain tylyä sekä asiakaspalveluhenkisyys puuttui, esimerkiksi myöhäinen uloskirjautuminen ei onnistunut vaikka hotelliin pääsee kirjautumaan vasta klo 15. Kaikki asioiminen toivottiin sovelluksen kautta ja olemme Riun kanta-asiakkaita, mutta kun teimme pyydetysti pyynnöt sovelluksen kautta, emme saaneet niihin vastauksia. Ainoastaan hotellin tiedot olivat sovelluksessa hyvin näkyvissä. The hotel's sea view location is excellent, and the pool area is very pleasant. Service around the pool was good, and there were enough sunbeds for everyone. The room was average and had everything we needed. We also visited the hotel spa; the couples' massage was good and cost €154. ​The buffet food was very mediocre and bland, with barely any daily variation in the dishes. The specialty dinner restaurant (a la carte) was poor in quality: the service was rude and the food was low quality, especially the overcooked tuna steak. In addition, the courses were served far too quickly, and the entire three-course dinner was over in less than an hour. ​The mixed drinks at the bar were made with very low-quality alcohol and did not taste like what you would normally expect at a bar; for example, the rum in the Cuba Libre did not taste like a major brand rum. ​The service at the reception was occasionally rude and lacked a customer-service mindset—for instance, a late check-out was not possible even though check-in is only available starting at 3:00 PM. Guests were expected to handle all requests through the app, and as RIU loyalty members, we submitted our requests via the app as requested, but received no responses to them. Only the general hotel information was well presented in the app.

Only been in hotel 3 days of a 12 day stay. Staff are excellent. Shout out to David and Luisanna on reception helped me organise a taxi and restaurant reservation for our anniversary meal and a bottle of fizz delivered to room to help start the evening off right. Food excellent and staff very attentive. Bar staff excellent. Special lady in the restaurant always singing obviously happy in her work and brightens the morning with her song. Also no sun bed wars.