Hotel Riu Plaza Miami Beach

Very clean and spacious room , breakfast is a plus with a lot to choose and fresh made , personnel is very friendly and professional , this place is well placed in the center of Miami Beach with a beautiful beach . We will love to come back .

Booked the Riu plaza Miami south beach as looked like a great location for a short stay. Room was ok but for 4 adults (family of 4 - 2 teens classed as adults) not enough facilities provided - towels, only 2 robes - one of which was taken on day 2 by the cleaner, glasses, water etc. Pool was nice. Location was ok if not a little out of the main south beach area. Private beach lovely but covered in sargassum which smelt horrid (not hotels fault). However some staff were abrupt and even rude. You get ignored by cleaning staff around the drab hostel-like corridors even if you say good morning. The young man at the pool towel hut was very rude snd clearly doesn’t want to be there. For the size of hotel there are too few lifts - only 3 small ones that you wait ages for. Breakfast food was ok but utter chaos as far too busy and poorly designed buffet stations. Valet parking was good until they wrongly calculated the bill. Valeria on reception increased the bill $10 despite both she and valet admitting their mistake but refusing to adhere to the original quote. All in all I found the Riu an expensive disappointment where customer service was definitely not a priority!