Hotel Riu Costa del Sol 4*

We are a British couple , who are residents in Spain , we frequent the hotel which we love , our only concern with positive feed back is pepe's food bar , we only came home from hotel this morning back to our home in benalmadena , we were guests at the hotel in June this year , and then again this wknd , pepe's food bar which I relate to behind sherry's bar this time with respect the standard of good was very poor , food not warm enough by miles , burger could be more well done as in bbq style , one customer I heard wanted one cooked from fresh , the chicken 🍗 drumsticks were like 6 at a time , and not cooked enough to the bone they were red , chips were damp not crispy , and tasted of oil , sometimes the food bar was unattended , we brought our own plastic forks and knifes , as I was told no forks or knifes, so choice of food is eaten by hand , we frequent the riu paraiso hotel in Lanzarote , where all above said is no problem , and the food bars are amazing , very hot food , knifes , forks , napkins , I am returning to the riu Costa del sol , twice in December as you can see by your records and information , would also be nice to have pizza and choice of toastie's at the food bars , kindest regards Mr Kevin McKay

Staff and catering SUPER. However, we are RIU DIAMANT customers.... We had ROOM 1113 given as OCEAN VIEW!!! IT is located on the FIRST FLOOR between the SHOW room, which is noisy at night, and the RESTAURANT room, which is noisy during meals and has cooking smells.... see the trash cans a few meters away. Thank you for the welcome for RIU customers Thanks again to the EMPLOYEES in the restaurant and bar services... Regarding the tours presented by the hotel. We went to SEVILLE with the JULIA agency; the guides had difficulty speaking French WE DO NOT WANT TO RETURN TO THIS HOTEL.