Hotel Riu Santa Fe 5*

While much of our stay was enjoyable, we had a very disappointing experience with a serious safety issue that should have been addressed immediately. My mother-in-law stayed in Villa 9, Room 9227. On July 6, 2026, a significant leak began coming from the ceiling vent in her room. She immediately reported it to housekeeping while they were cleaning. The only action taken was placing towels on the floor to absorb the water. Maintenance never came to inspect or repair the leak. The leak continued for approximately 24 hours, leaving the floor wet and creating a dangerous slipping hazard. On the morning of checkout, my mother-in-law slipped and fell because of the water on the floor. What made the situation even more disappointing was that she was not offered any medical assistance after the fall. We documented the condition of the room with photographs, and she has an appointment scheduled with her physician as soon as we return to the United States to be evaluated for her injuries. We understand that maintenance issues can occur, but a leaking ceiling that creates a safety hazard should be treated as an urgent matter. Ignoring a reported hazard for an entire day and then failing to offer assistance after a guest is injured is unacceptable. We hope the resort takes guest safety more seriously and improves its response to maintenance emergencies so this does not happen to anyone else.

We spent a week at RIU Santa Fe and it was absolutely amazing. Great staff, high service. Great food. The rooms were very clean and so was the rest of the hotel. The only thing is the beach is accessible from the hotel but its very dangerous to go in the water their.