Hotel Riu Yucatan 5*

Good morning, I’m an Italian woman, I stayed at the Riu Yucatan this year between late July and early August.I’m looking for Bryan, a guy from the entertainment team; he wears a small ponytail and runs the games and occasionally bingo. I didn't get a chance to see or say goodbye to him, so I’d really appreciate it if someone could give me his contact details. Thank you.

Resort with several pools but the water is quite dirty from early in the morning, entertainers are very friendly and attentive. At the resort store, I went to buy a mobile phone charger and everything was fine, but my surprise was that I went the next day to buy a bag of chips and a heavy-set girl did the exchange to euros since I asked her to, and she told me it cost 3.60, so I bought them. When I left, my husband did the conversion and it was 13.60 for one bag, which I didn't want, so we went down to tell her and they didn't want to give me my money back without me touching the bag of chips, and I told her you have to give it back to me because you didn't give me a receipt and it is your obligation; the thin worker agrees and tells me that I am right that they didn't give me a receipt. But the heavy-set girl had a bad attitude the whole time, terrible treatment from the heavy-set girl who is working in this resort store. The food here, if you don't like spices, almost everything has spices, even the pizza; I barely ate anything other than white rice and salad. Breakfast has more variety like in Spain (but if you only eat food from your country, you will have a hard time here). The shower in the room has very little water, you can barely wash your hair well. Yesterday they cleaned our room and took away some trash that was there, and a white jacket of mine has disappeared. There are only two smoking areas and they are set apart (as if we were lepers); they should put more smoking areas both at La Hamaca and in more places around the resort. There is no service to bring food up to the room, very good treatment from the hotel staff greeting you at all times.