Hotel Riu Yucatan 5*

Generally reasonable , but for RIU disappointing : In the positive aspects, it stands out in the quality of the drinks with numerous bars well located throughout the resort. Varied food with quality. room cleaning above average, well located. Negative aspects that definitely affect the experience, it is worth noting for a 5-star resort, Check in penoso, if the trip is from an hour transfer to the hotel, why not deliver already in the transfer everything that is subsequently delivered at the reception, there are other chains that do so and makes a lot of difference after a 9 Hours plane trip. In the entrance hall, it is an open and uncomfortable space due to the heat that is felt. At the Resort there is no place with air conditioning when you check out which becomes quite uncomfortable waiting for the transfer that can be 3 hours or more. The animation is scarce and quite repetitive with little dynamics rebelled by the animation team. The fact that there are several hotels of the same chain, at the business level is quite advantageous but for the guest becomes simplistically painful. For example, for several nights there is no animation in the hotel (show) we have to head to another river to not go to bed at 6:00. During the day is little diversified with little interaction with the guests, repetitive (pilates, hydrogynastics- the same exercises and once party of foam in the pool room ), The beach is not private and is infested with sellers and there is a record of several assaults of those who leave their belongings in the lounge, the basic solution was to have some security on the beach. Being a place very affected by the sargaço ( playa del Carmen ) the beach del Carmem as the postal of all resorts, it is to forget, does not exist, which makes the hotel by its location lose its natural beauty.

Hello fellow Riu'ers, Review of RIU Yucatán, Riviera Maya We recently visited the Riviera Maya as a family and stayed at the RIU Palace just up the road (2 adults and 1 baby). As part of our stay, we were able to visit the other RIU resorts, with the exception of Lupita, so we decided to give them a try. I have to say that our visit to RIU Yucatán was by far the most disappointing. Below are the reasons why. It's definitely worth reading before booking if you want to avoid disappointment. 1. The staff were by far the least friendly of any of the RIU resorts we visited. Probably any RIU’s we have visited. 2. The main pools are in desperate need of refurbishment. There are missing tiles everywhere (some with sharp edges), rust stains, and they generally feel grubby. 3. The whole resort is in need of refurbishment. Overall, it feels tired and poorly maintained. 4. All of the pools had a horrible yellow, slimy tide mark around the waterline and around the in-pool loungers. There appeared to have been no attempt to clean it, and the pool water even stained our swimwear green. 5. Towels: I've never experienced a resort where the towel attendants were so rude. They seemed to treat guests like army recruits. One day they ran out of towels, and when I asked about it, I was told they had "used their quota"—it was only just after lunchtime! 🤦‍♂️ On other occasions, they either refused to issue or exchange our towels because we were staying at a different RIU resort, saying it would affect their "quota." It's three towels, mate!?!? 6. I'm not convinced Brits tip as much as Americans, but if you flash a dollar bill of some sort, towels suddenly became available! 🤦‍♂️🤷‍♂️ Whilst we were there we also noticed an uptick in cleaning and staff appearance. We assume this is due to the recent reports of illness in the area but it was clear that hair nets and uniforms become more prevalent. On a positive note, it was lovely to see the natural wildlife, and the pool by the lobby was by far the best—cleaner, quieter, and much more enjoyable. Hope this was useful. Good luck if you book here.. you will need it 🤞