Hotel Riu Palace Pacifico

I'm not one to usually complain but our recent stay at RIU palace Pacifico was nowhere near a 5 star resort . This was the 8th RIU that we've stayed at in Mexico so we aren't new to staying with them. First of all we had a room on the 5th floor and quite often found the elevators to be out of order . In our room the Satellite TV didn't work for 3 days. Also the smart TV was terrible for streaming anything. As for the Restaurants the buffet left little to be desired with little choices. As for the themed Restaurants we only were able to eat at the Steakhouse and the Italian ( which were fine ) but the other ones were closed for multiple days so we never got to try them. There was very limited entertainment by the pool and the shows at night were not very good. We stayed at the Pacifico during Hurricane Simon , which wasn't the hotels fault but they were totally unprepared for something like that. We were given a bagged breakfast for one morning which was an assortment of random junk and no utensils. Pools were out of order for consecutive days even though the hurricane never came to the resort .

Great Riu property. Restaurants were good, staff were always helpful and accommodating. The beach was also nice. However if you want an umbrella for shade the vendors will rent you one. Never had an all inclusive charge you for shade.