Hotel Riu Palace Riviera Maya

My husband and I spent 10 days here from 23rd Sept - 4th Oct - was our 2nd time at the hotel. We had visited last Sept and knew it was going to be refurbished and wanted to come back to see the result. And we weren't disappointed!!They have made a lovely job of it. We had a few minor teething problems to begin with - the hotel had only been re-opened for 4 days - but everything was sorted very promptly. A member of the management team even came to see what our problems were. Rooms were spacious and very well updated. Food was also good - we only used the Steak and Italian speciality restaurants (as well as the buffet and sports bar ) so can't comment on the others The staff were as usual so friendly and helpful. Special shout out to Francisco - in the Sports Bar - Pastor at the pool bar and also Diana and Abraham. These are just a few but they were all lovely. Place is kept spotlessly clean and all the staff work very hard!! We always go to Riu hotels and are never disappointed - this one is one of the best. Will definitely return

The lobby is grand, rooms are nice and spotlessly clean. Staff work hard and are mostly pleasant. I found the food sub par,buffet almost same every day for 7 days. Lots of times heating trays mostly empty. No omelet station just pre-made. The "Japanese Restaurant awful, food came out in about 3 mins and everything cold. Steakhouse was the best. Piano in lobby but played so loudly echoed everywhere. I guess I am in the minority but would not return to this resort.