Hotel Riu Palace Riviera Maya

It is deplorable. Money thrown away and the worst part is 1 week of vacation that will not return. You cannot go down to the beach because the level of sargassum is such that I think health authorities should step in to see if it is harmful to bathe among those algae...but...the worst is yet to come. My son is 15 years old and they consider him a child and not an adult. He spent the week in the hotel lobby. The only pool you can swim in is only for adults...for those who drink, which is the pool bar one. The rest is so hot that it is dangerous, and I forbade him from bathing. It makes no sense that at 90 degrees you try to cool off and get into a hot tub. The assistant manager's response was for me to sneak into the adult pool without a wristband. I did not do it. Then at the buffet, they put you in a restaurant without air conditioning so that you finish quickly; you don't feel like eating... although you aren't missing anything either, the food is quite weak for a PALACE hotel—I laugh just saying it. Let it be clear that I am going to take legal action upon my return. ABSOLUTE ZERO

Hotel Riu Palace Riviera Maya is, without a doubt, one of the best resort experiences I have had in all my travels so far. The moment you enter the property, the only word that comes to mind is **“WOW!”** It feels like stepping into another world — an absolutely stunning white palace. The fresh, refreshing aroma throughout the hotel is also something I will remember for a long time. But what truly makes this resort special is **the people**. From the bell boys and front desk team to bartenders, servers, chefs and housekeeping, everyone takes genuine pride in their work. Even when there is a language barrier, they make every effort to understand and find a solution. The food variety and quality were excellent, the service was prompt, and the entire property was beautifully maintained. I understand that these are all part of operating a successful resort, but **there is a difference between doing a job and taking pride in what you do.** That pride was visible everywhere at Riu. **Beautiful places create memories. Beautiful people create experiences.** I came to Mexico for a vacation and left with a wonderful experience and a new perspective. **Thank you, Riu Palace Riviera Maya, for making our stay truly memorable. I would happily return!** 🇲🇽❤️